Keys Removals & Storage

Stay away from this company especially Lloyd Dunford who should not be employed by any company! If there was below '0' rating I would be giving them at least -100 if not -1000! We accepted their offer for the furniture collection arranged for today - the day of the house sale and purchase completion. They were not flexible to wait for the delivery on the same date as we were not sure if we will get the keys before 2 p. M. We accepted that they store our goods in their warehouse and deliver them within a week even though we were not happy that our furniture was not coming to our new home on the same day. Today (the day of the move), they arrived late. Lloyd Dunford who I have spoken throughout the process came with another person. He did't greet us, he walked in and just said that he didn't have all furniture on the list from me which was untrue. I showed him my e-mail to him with everything specified and he could not accept that he was unskilled to read my e-mail and open 3 worksheets in excel but only one worksheet. He did not accept his mistake and decided to walk away leaving us without any solution on the day of the completion! Who does that? What kind of company leaves their customer without the solution on the day of the completion?My partner and I tried to explain to Lloyd Dunford what was in the e-mail and how this was his mistake. Regardless of the mistake, we asked him what solution he can propose to us as we had to empty the house today. He just walked away and left us without any solution. We could not believe it…. Luckily this company does not take any money upfront but please don't think this is their advantage. Please stay away from this company as these cowboys should be out of the business for good!Moreexpand_more

Friendly helpful staff from first meeting to removal day.

I used keys removals today to move from Haverhill to Nottingham. Overall I had a great experience with keys both in using the business and dealing with the employees. Moving was stressful but the service I received was amazing they went the extra mile to help me out. Nice fast response to my emails, friendly, helpful and by far the best quote I had from five other local companies. I felt very comfortable in the company of the staff which was one of the things I was worried about. I’d like to say thank you to both Lloyd and Kenny again for the service I received. First class!

I recently moved house and used Key Removals. Their service was brilliant. They were very professional but friendly. They took great care with my belongings. There was absolutely no damage at all. I would 100% use them again and can't recommend them enough.

We used keys removals and were so impressed with the service, Lloyd is so friendly, super professional and went out of his way to meet all of our needs. Will definatly use keys removals again. Great value and super reliable.

Fantastic service couldn't of asked for better very friendly team and Lloyd made sure our move went smoothly from the beginning to the end highly recommended.

Helped me move and took away all the stress.

Very efficient and trustworthy. Made our move stress free and easy. Highly recommended!

The company moved me from Essex to the West Midlands. From the first visit by Lloyd to the job being completed, the company couldn't be faulted. Thank you, Lloyd. You will be recommended every time.

Came at very short notice and moved gym equipment from old place to new. Was professional and approachable. Took great care of all equipment. Definitely use again. Highly recommended.