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John And Ginger

16 Reviews
Recommended
Member 17+ Years
116232
2 Highdown House
11 Cecil Pashley Way
Shoreham-By-Sea
West Sussex
BN43 5PB

Tel:
01273 24****


schedule Closed : Opens at 09:00keyboard_arrow_down
Mon - Thu: 09:00-17:00
Fri: 09:00-16:00
Sat / Sun: Closed

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Member since : 26 Sep 2008
Manually reviewed : 16 Dec 2020
Last updated : 13 Jan 2025

About John And Ginger


John and Ginger is a Beauty Salon, Shop and Online store where all your favourite top branded health, beauty and grooming products are available at outstanding value. John and Ginger have a selection of well known brands from luxury, organic to high-street.

Client care and service is paramount, John and Ginger understands the importance of using products for your specific skin care needs and concerns, so our in-house beauty therapists receive regular training directly from brands, and are always on hand to give skincare advice.

John and Ginger's Beauty Salon provides a calm and tranquil atmosphere, offering a full beauty treatment service using only the very best skincare brands and with the most exceptional professionalism. Treatments include facials by Dermalogica, Decleor, Crystal Clear, SkinCeuticals and more brands, pedicures and manicures, Gels, as well as lash extensions, eye-lash and brow tints and waxing, Spray Tanning. And many more.

John and Ginger are proud to be authorised stockists of Dermalogica, Decleor, SkinCeuticals, Crystal Clear, Medik8, Opi, SkinCeuticals, and many more, giving John and Ginger's customers the confidence that they are buying only genuine top branded products.

Our site and salon has grown the range of brands and treatments available. John And Ginger sells top branded hair and beauty products at great prices, with free delivery available and with the added benefit of choosing your free Dermalogica samples.
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16 FreeIndex Reviews - Ranked 1st out of 13 UK Beauty Products Suppliers

Rating Distribution

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Georgie
Grantham
I was slightly worried by a couple of negative reviews but I'm so glad I ordered anyway! I was so gutted when bare minerals discontinued their pretty amazing lipsticks as they are the only ones that stay on for hours. So I was thrilled to find them online for less than the rrp. I ordered two and they were dispatched the same day and arrived two days later, considering the delivery was free this was amazing! Then when I opened the parcel it was stuffed full of samples. I don't know if they read my mind or not but two of the samples were for products I've been meaning to try for ages and the other was a concealer pallet which is so good I'm now going to buy! I noramlly buy my beauty products at john Lewis because they give such good service but this company are even better.
Lucy Brown
Wickford
Have used John and Ginger on many occasions with good service and reliability but unfortunately they have fallen short on my latest order of OPI nail repair which has failed to arrive, money deducted from my account with no order after nearly 3 weeks or any communication from them first. Have sent 2 emails and telephoned with a promise it was being resent 7 days ago. Get the feeling it may not ever turn up. Very disappointing.
Response : Dear customer, have you tried John And Ginger these days? We've improved substantially since back then. We look forward to serving you again.
Emma Yeates
Manchester
I don't usually write reviews but I'm so impressed! - Free p+p and product item competitively priced. - Swift dispatch resulted in next day delivery. - Free samples enclosedWill happily use again.
Response : Thank you so much for taking the time to share your kind words Emma. I will pass them them on to the rest of the J&G team and we look forward to serving you again soon. John.
Rosie
Bristol
I was a little unsure of using this website after reading some of the reviews but I had nothing to worry about! I placed my order on Sunday evening and it has arrived this morning. 2 day delivery time for free delivery is almost unheard of! Brilliant value for money - almost £10 of the RRP. Will definitely be using again. Thanks for the brilliant service!
Response : Many thanks for taking the time to submit your review. I will pass your lovely comments on to the rest of the team at John And Ginger. We look forward to serving you again in the future.
Katherine
Morecambe
I ordered a product from them om the 3rd of January and even though the money was taken out of my account straight away. I am still waiting for it to arrive. I rang after approximately a fortnight when nothing appeared. To be told that as they don't store card details that is why the money is taken immediately. When I made the order it was stated that the product would take 3-5 working days to arrive. It was only after I made contact with them when I was given any explanation. I was told that they had had a problem with their suppliers and it would be dispatched to me arriving with me by the end of this week. ( it has not arrived. ) I have spoken to them again today and was told the same story. I can see with in these reviews that the same thing has happened to several people. From my experience so far and knowledge of others experiences and am not hopeful at all for a good resolution. They have £17.00 of mine and I have nothing to show for it except frustration and no product.27th January - I have now received the product I ordered. ( ordered 3rd January arrived 25th January ) After another two phone calls "John" rang me back to explain in detail what had gone wrong. He explained that they had had great difficulty with there suppliers and had to source the product from another company. He also said that after my ealier review they had left me two messages on Free index and had called my home several times. This is correct. But as they had not left any messages on my answer machine I had no idea who they were. I am of course now happy that I have the product I ordered. I was grateful that as soon as J&G had the product that they made efforts to contact me and to send it special delivery etc. "John" said he would add in quite a few beauty samples as a sorry for the delay and there were a few in the box. Having said all that their communication and organisationary skills are very substandard. "John" has assured me that he has taken this on board and will make improvements. As an advisory note to anyone using J&G what they have on there web site is not necessary what they have in there Salon that day. They seem to make every effort to source a product when a customer asks for it ( well actually hands over there money and awaits it ) Customer service wise. You need to be very pro active. Hopefully in the future this will improve.Moreexpand_more
Response : Dear Katherine, I'm sorry you haven't got your product yet, I understand it must be very frustrating for you. We aim to dispatch all our orders ASAP. However, as we stock thousands of products, sometimes we sell out of some brands and we need to wait for our suppliers to send our deliveries. This process doesn’t take longer than a few working days. However, this time our supplier of this brand has taken longer than usual, and that's why we haven't dispatched your order yet, I apologise for the inconvenience. We have an email from our supplier confirming that it will be with us within the next 48 hours, so we can post it to you by special delivery and we will also be adding some beautiful samples at no extra cost. However, if you want us to refund your card instead we can do this in seconds. Please contact customer care at John and Ginger and let us know what you would like us to do. Please remember that if you contact by email you will be answered much quicker than any other form of contact.Many thanks.Kind regards,John FernandoJohn And Ginger Ltd - Hair & Beauty Online StoresDear Katherine,We have been trying for few days to contact you by email, freeindex and by phone (the number given doesn't work) without any success. We have your order ready to go today, but we need confirmation from you to know if you want us to post your parcel or to refund your card.Please contact us!Many thanks.The John And Ginger Customer Care TeamHi Katherine,We appreciate your feedback and will make sure that our salon & warehouse keep up with the big demand of orders. We appreciate like most people that mistakes can be made in rare occasions, so we try our very best to keep our customers happy when they occur.I’m glad you received your order and the free samples 2 days after we talked.I’m sorry I didn’t make myself understood when I explained to you about the credit cards details; we don't keep them in our system at all, so that's why your money was taken by HSBC ePayments on the date of purchase. 99% of our customers receive their goods in less than 1 week. 50% receive them next day.We want to let our customers know that the John And Ginger Team is also a team of family members who take the run of our business very personal and that’s why we have made the majority of our customers happy for the last 8 years and counting. We couldn’t continue doing business at these competitive and difficult times if we went offering our 100% day by day to our lovely customers.Once again I apologise for not having sent your product straight away as our supplier let us down.We hope you come back to us in the future and experience the John And Ginger service at its best!Kind regards,The John and Ginger Team.Moreexpand_more
Paula Chapman
Lee
A pleasure to do business with this company especially Georgie who guided me through the ordering process so efficiently. I look forward to receiving the items in time for Christmas. Keep up the good work. Kind regards, Paula Chapman.
Victoria
Leeds
Placed an order with John and Ginger last week and the money was taken from my account that same day, but a week later and I have not received the items. I contacted customer service about this and they called me back to explain that the money is taken when the order is placed because they do not store card details for security reasons. They were also let down by their supplier which in turn, affected my order and that is why there was a delay. I got a full apology and was refunded the money with the offer to ship the items as soon as they had been received from their supplier. I think people just need to understand how the business operates as the products available are value for money and cheaper than the high street. Now that I understand their process I will use John and Ginger again in the future. Thank you John and Ginger.
Response : Dear Victoria, Thank you very much for your kind words. We really appreciate your comments. Your eyelashes will be with you shortly with additional freebies. Have a lovely Christmas!
Peter Smith
Colchester
Decleor Aromessence Sculpt Firming Body Concentrate. Placed order 28th November 2011. 8th December 2011 product still not arrived. E-mailed John & Ginger over 24hrs ago, with no response. Phoned the only available number, naturally you can't actually speak to anyone so left a message with my phone number 4hrs ago, so far nothing ! Peter SmithColchester.
Response : Dear customer, have you tried John And Ginger these days? We've improved substantially since back then. We look forward to serving you again.
Raul Alzate
Brighton
I bought Dermalogica Active Moist, they delivered it very quickly. The best thing was I didn't pay for the shipment and it was very cheap. A+ seller.
Response : Thank you for your review.
Marysia Carroll
Tunbridge Wells
I ordered a nail polish from John and Ginger on the morning of 9th of November. It has only been sent out today, 17th of November. I purchased from J & G because the colour I ordered was not yet available at my usual supplier. In the time I've waited for dispatch, the colour has become available and is cheaper! I've contacted them of course, but haven't received an apology. I won't be using them again as this is a very long time to wait for a nail varnish if you are a nail varnish addict like me.
Response : Dear customer, have you tried John And Ginger these days? We've improved substantially since back then. We look forward to serving you again.
S. Lavelle
Saltash
I recently purchased and was charged for an aromatherapy associates shampoo. After ten days, the product still hadn't arrived and I had to contact John & Ginger to find out why. I was surprised to be told it had been discontinued, and that they had not contacted me to tell me this. I am even more surprised that ten days later - three weeks after my original order, I still haven't received the refund I was promised. Extremely disappointing: I like to support smaller businesses but I won't be using this site again, there are better and more reliable options.
Response : Dear customer, have you tried John And Ginger these days? We've improved substantially since back then. We look forward to serving you again.
Mr Rob Taylor
Hornchurch
Best website ever created. Next day deliver, great communication throughout order, everything you expect when ordering online. Thanks John on Ginger on your great prices and your great delivery service.
Charlotte Graham
Kentish Town
Excellent website - fast delivery and good communication throughout. Highly recommend and I'd defo use again.
Emielia
Brighton
I have to say I usually don't have time for things like this, but I was so impressed with John and Ginger's service and delivery that I had to mention it. They sell top branded beauty products, Dermalogica, OPI, St Tropez, Fake Bake,Essie, Bare Minerals etc. I found the product £10 cheaper than the shops and my product arrived within 24 hours. I only placed my order late yesterday afternoon and never in a million years expected to find it on my desk today! Are they superheroes or what? How can an order arrive so quickly? Has never happened before ever! From the moment I placed my order the communication was great, even letting me know when my order had been dispatched. I just wish more websites could take a leaf out of their book.The Service was awesome and I will defo be using this site forever.Moreexpand_more
Response : Thanks for your lovely feedback.
Jane Hartwell
The Dermalogica goods are a much better price than on the high street. I always receive prompt delivery of my order and the products are as advertised on the website.
Fernando Escobar
Brighton
I am very happy with this company and their prices.

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Ltd Company No: 05716323
Made with love in Bristol, UK