Janet Hall - The Mortgage Lady

Well I contacted them for a right to buy application. After the first 30 min phone screening I listened to everything they requested for and sent over my passport, 5 years statements etc for my mother and myself and waited ages for them to process. Every time I called Tim, he seemed to be processing the application and would say I will do it today and said this for a number of times over 6 weeks period. In the end after more then 6 months I gave up. These guys gave me false hopes and kept me and my elder mother waiting for ages at a time when we were really struggling to find a mortgage due to mothers old age. A WASTE OF YOU TIME. AVOID.

Excellent service. Really helpful through each stage of the process. A pleasure to have on board and a great team to work with. Thankyou.

A fast, friendly, efficient service!

Janet and her team were a massive help to me in finding the right mortgage in an awkward situation, their knowledge is second to none and no question was ever too much (and I asked a lot! ) they always had the time to talk to you straight away, I wouldn't have been able to buy my house without their help and support. I would definitely recommend them and their service.

We were extremely happy with service that was provided and the knowledge of mortgages that were available. We would highly recommend the service that Janet and her team provide.

This company provides an exceptional service. The staff work together way beyond the call of duty, and are determined to provide their clients with the best mortgage possible, no matter how challenging the circumstances! Tim and Janet make a formidable team and I wouldn't hesitate in whole heartedly recommending their services.

The Mortgage Lady saved us a vast sum over our existing mortgage and were excellent in advising us through the many twists and turns that the providers manage to throw into the process. They are a very experienced team in navigating these new requirements and pushed very hard to get us our preferred completion date. I would not hesitate to recommend them to anyone and we will definitely use them at the end of our current fixed deal.

I found Janet and her team were very knowledgeable in obtaining the right mortgage for me. They kept me informed of every step of the process which, as a first time buyer, was reassuring. I can thoroughly recommend their services and I would certainly have no hesitation in using them again if required.

This is the second time I have used the services of The Mortgage Lady as we came to the end of a fixed price introductory rate on our mortgage. Janet managed to find us a great deal, much better than I would have found looking myself. It's saved us over £200 a month and went through so smoothly we couldn't believe it. I would highly recommend The Mortgage Lady to anyone looking to obtain a new mortgage. I am so pleased with the service that I will be going back to Janet in 2 years when my new introductory period ends.

The mortgage lady team were brilliant for me. I was first time buyer and didn't have a clue and needed help. They were all very friendly and professional and advised me on what to do. Anything I wasn't sure about could call them and they were happy to help and explain things that didn't understand. Always kept me up to date throughout the process. Thank you.

We recently returned to the country after a decade abroad, and found that very few banks were willing to lend without several years of credit and address history. Janet, Jo, and the team helped connect us with a local building society who would, and took care of everything in a professional, friendly, and timely manner. A few months later, we've just moved into our new home. We would strongly recommend the Mortgage Lady to anyone who finds themselves in the same situation.

Janet and her team did a great job for us, and made the whole house-buying/mortgage process a lot less stressful. It was good to have a team with so much experience and knowledge at our side throughout.

Fantastic service. Couldn't have become home owners without the assistance and advice from Janet and her colleagues.

Having failed at get any help from two banks, neither of which had the knowledge or flexibility to accommodate our situation, I initially contacted The Mortgage Lady after reading the internet reviews. I had a call from Janet one evening, and she spent over an hour talking through exactly what we were trying to achieve, and carefully explaining the options available to us. We came to realise the importance of the personal touch quite early on in the house buying process. There are times when you just need to speak with someone with a name, who already knows about your individual case, and who will answer your many, many, and probably obvious, questions. Janet, Tim, Jo and the rest of the team were always on the end of the phone, and replied to emails very quickly, sometimes even over a weekend. The level of knowledge and expertise was very apparent from everyone involved, and we would be delighted to recommend them to friends and family if the opportunity arises.

Janet organised us our first mortgage and then remortgage. No issues with that, everything went well. She did not bother to reply to my messages third time round, when we wanted to remortgage again. She ignored us and let us down. We have just successfuly remortgaged with another broker. We had to do some changes to the house to get accepted but all was explained to us and the work was done quickly. Perhaps Janet decided she's too busy to get involved with us if it wouldn't be so strait forward. Really let us down. We will not be recommending her services.

Excellent service.

Janet and her team found us a fantastic deal on a first-time buyer mortgage, even with some difficult credit issues, and kept it updated with the latest offers as they came in until we were ready to purchase. Their ready access to information and contacts within the mortgage providers that the layperson would have no chance collating by themselves made this a very good decision from our perspective to leave this kind of search up to the professionals. They are also a lovely bunch and very personable. I have no hesitation in recommending them.

Janet is very knowledgable, particularly in terms of what mortgage companies require, and will accept, and the best way to provide evidence etc. Tim is excellent at keeping on top of things and rang to warn us that our solicitor was about to let the mortgage offer expire, allowing us to remind him to deal with it. We were very impressed, and would use them again.

I have been using the services provided by The Mortgage Lady for over 10 years from my first ever purchase, a 40% share in a shared ownership flat. Janet gave me invaluable advice with each remortgage enabling me to increase my share in the flat by 10% every 2 years until 2012 when my husband and I were able to buy it outright to become 100% owners of the flat! Two years later, Janet and her team assisted us in the sale of our flat and the purchase of a house, our current home, which the team has recently successfully helped us to remortgage shaving 4 years off the loan term! I cannot recommend The morgage Lady enough, we have always received a great service, hands on personable advice appropriate for our needs and always kept updated about the progress of our application.

Two mortgages arranged in parallel; one re-mortgage and one new mortgage. Good advice and communication throughout the process; Janet gets good support from other staff in the office who work promptly and knowledgably, speeding up the process. 'The Mortgage Lady' appreciates timescales and needs of customers and works towards best outcomes for clients.