Would rate this company zero if I could. I did a free credit check for caravan finance for up to £6,000. Within minutes I had several emails from them saying I had been fully approved for £10,000 and they wouldn't need to do any paperwork as it has all been fully approved. I found a caravan I liked within the price range and received a phone call saying they won't work with that particular dealership due to an issue in the past. I looked for a different caravan and was told that I could only get £7,895 worth of credit and there was a shortfall of £601. 40 based on the price of the caravan I wanted. The dealership said they would take my caravan as part exchange and that would cover the shortfall. I then arranged to go and view the caravan while I was on holiday in Cornwall but to view it I had to do a 236 mile round trip. This resulted in me having to use our fuel money to return home after holiday to get us to the dealership and back again. We decided upon inspection that we liked the caravan so I rang Infinity and said its a go ahead. They asked me to send my most recent wage slip which I did. I filled out all the paperwork and set up a date to collect the caravan. When I was on the journey back to our holiday in Cornwall I received a phone call from Infinity saying that as I am on furlough due to coronavirus I am receiving less money than what is required for me to receive finance for the caravan. They wouldn't take into account the Universal Credit that we currently receive or my Personal Independence Payment as that doesn't count apparently. As my husband doesn't have one full time job but 2 separate part time jobs and self employed they couldn't do a joint claim either! So now I have disappointed children that fell in love with the caravan, no money to get home from holiday so stranded in Cornwall and did a 236 mile round trip with 3 children for nothing! Absolutely fuming. Scam merchants! Avoid at all costs! ?.Moreexpand_more
Response : Hi Toni, I am sorry we were unable to reverse the decision of the lender. Sadly the finance company you were approved with do not lend to people on furlough due to the uncertain times. The lenders also do not allow any state supplied benefit / income in budgeting for lending as this is seen as a necessity for your family to live on. It's clear that without the current Covid crisis and changes lenders have subsequently made this transaction would have gone through as planned and when you are back off furlough we can complete the purchase for you.
Again, I apologise that you are frustrated. Infinity have been trading for over 14 years and I hope in the future when you are off furlough we can reconnect and complete a caravan purchase for you.Moreexpand_more