I'm Your P.A. Ltd

I’ve been using I’m Your PA for the past 12 months, and I can honestly say they have transformed the way I run my business. Before working with them, I was constantly torn between answering the phone and serving the customer in front of me. I’d be in a loft, under the stairs, mid-repair, or walking into a customer’s home and the phone would ring. It felt rude, unprofessional, and chaotic. I’d miss hot leads, call people back late at night, juggle messages while eating dinner, and lose work simply because I couldn’t respond quickly enough. Since the IYPA team - led by James - took over my call handling, everything has changed. My phone no longer rings during the day. They answer every call between 8am and 6pm, Monday to Friday, and even deal with out-of-hours messages ready for the next morning. They take bookings directly into my job software, answer customer questions, send me any urgent queries via WhatsApp, and even help with admin tasks. It’s professional, seamless, and a HUGE weight off my shoulders. The difference in my business has been incredible. Because calls are now answered quickly, politely, and professionally every single time, my customer retention has improved massively - and my sales increased by £25,000 purely from their team handling my calls properly. IYPA hasn’t just improved my business… they’ve given me back my evenings, my focus on the customer in front of me, and my professionalism. It’s one of the best decisions I’ve made in 20 years of working in the heating industry. I can’t recommend James and the team highly enough. Absolute game-changers. - Simon Stokes.Challenger Heating Services Ltd, Sutton Coldfield.Moreexpand_more

Fantastic service from James, Michele and the team at I'm Your PA.

This team have given our team a new lease of life! The freedom of not having to return lots of calls at the end of the day is immense - Michele and her team just get things sorted and customers are able to speak to a real person when they call. They really understood our needs and on the odd occasion when something didn't go quite right handled it perfectly.

Been using the services of I'm Your PA for a while now. We wouldn't be able to operate without the call handling service - thank you Michele and your team. I would highly recommend using this company, very professional, helpful and will also go out of their way to do extra for you :).

These guys give you something that you cant buy - Time. Exceptional service so much more than just call-answerers. For busy businessfolk they are a must if you are going to lose calls to your competitors.

We've used I'm Your PA for almost 2 years, they made an instant impact on our business. I estimate that they saved me around about a weeks worth of time each month by handling my calls. Michele and her team are worth their weight in gold.

I'm your PA are the ultimate in virtual assistants they help when we are short staffed and in holiday periods. I can't fault any of the services that Michele has undertaken, after a brief chat they were even willing to help in areas such as data cleansing and calling potential clients. All in I'M YOUR PA would be a FANTASTIC asset to any company.

Michele and her team have undertaken a range of one off assignments for us as well as working on a regular basis for a number of our clients. They have been unfailingly helpful and positive and I would not hesitate to recommend their services.

Knowing that Michele is representing my company when I am out with clients or at meetings is invaluable. This means that can concentrate on my meeting and know that I am not losing business with the calls going to voice mail. I would and do recommend Michele and her team to all businesses that I leave a voicemail with.

Michelle and her team provide a service to answer my phones outside of office hours. The service has been excellent and we have noticed that the number of appointments booked outside office hours has increased. The great thing about the service is that my customers don't realise that they are not talking to Valentines Blinds.

I have always been happy with the service recieved from Michele at Im Your PA Ltd If you need further info don't hesitate to contact me. Chris HodgkissManaging DirectorPro-Active I. T. Consulting Ltd.

Im Your PA have provided us with an excellent telephone answering service. They are reliable, trustworthy, and always go the extra mile to understand our business.

I'm your PA swim in a congested pond and it's hard to compare providers as they all make similar claims. However Michelle and her team really do hit the nail square, providing way more than most VA services and at a seriously good rate. We have nothing but praise for her organisation and the services she provides.