Home From Home Pet Care Ltd

Not able to invoice or estimate customers properly. I was incorrectly charged a late fee for my pet's first stay despite collection / return of my pets on time and this being included in the invoice. My second pet's stay invoice included an additional charge (not listed on my invoice) for fuel / heating, that wasn't included in initial estimate, or on their website or T&Cs. When I came to pay my bill. Avoid or be wary of hidden or additional unexpected charges.

I always come here to buy my dog, Mikku everything she needs and the staff is so helpful.

Hi I would just like to say a very big thank you to all the staff who have looked after my cat Sam. The staff do a great job looking after all the animals I wouldn't leave him anywhere else thank you.

I took Albert my little frenchie pup to Home from Home pet care for a couple of days a week for 3/4 months whilst I was working, along with some puppy classes on the evening. The idea was to get him used to other dogs and he loved it. Especially the training he got from Cat, Alb came on leaps and bounds and made the transition from being a puppy to a teenager much easier. Highly recommend this place for a puppy. Thanks again.

I have been taking my dog Evie to this kennels for sometime now and she loves going she never hesitates when I leave her. The staff are all very help and help with Evie needs as she can be quite boisterous at times. I have also attended puppy training classes with Evie and my previous dog and the dog trainer Cat is superb she is patient and full of knowledge even with the most difficult of dogs, this training I recommend to everyone.

We have 2 Lhasa Apso girls they are 2 years old and have come to stay at HFH many times since they were 3 months old and also attend Lisa at the grooming parlour every eight weeks they simply love staying here when we park up outside they cannot wait to come inside that tells you it all really a true home from home for your loved pet. We go away and never worry as they are cared for so well by the wonderful staff and owners we would not hesitate to recommend these kennels to anyone our daughter has just booked her beloved new puppy Hugo in after seeing just how much Coco and Bella love it here. Well done everyone.

I have used HFH for my dogs on a few occasions and recently started using the training facilities for my new pup too! I have never been disappointed. Staff are always friendly and welcoming. My dogs always seem to enjoy themselves (I watch the youtube clips from play sessions constantly! ) I love that they record the play groups so when I watch them I feel like I was apart of the fun, it's also very reassuring to see your pets so happy in HFH's care. I also use the pet taxi for every stay as I don't drive, a very good idea for families or none driving owners. Keep up the good work HFH! Mrs A Ross-Richardson, Siren and Kora. X.

Always have a great service from all who care go my pets at Home From Home. Thank you.

Apologies that I have only just found this review page, otherwise I would have left a review a long time ago! Home From Home looked after my last dog Tia (whom I miss very much) for many years at their doggy day care. I rate all of the staff at home From Home very highly; they are all really friendly and professional. And even though Tia was not one to make friends very easily - she was never bothered by me leaving her there so that says a lot, and they never gave up trying with her - despite her moods :o). I will always be very grateful to them for that. I now have a new puppy, whom I have already enrolled into the training sessions at Home from Home, and will have no hesitation in leaving him in their capable hands for either day care or longer term boarding.

We moved to Hull from Suffolk this year and we were so pleased to put our Doberman in these kennels while we moved. The facility's were fantastic and the staff friendly. Red our dog was pretty stressed with the house move but he trotted off quite happy to his kennel when we arrived! I feel confident that he is well looked after during his stays.

After using home from home several times for boarding and grooming and always being very pleased with the service they provided my husband and I decided to book our dog onto the wedding package they offer as he is a part of the family and we wanted him to be involved in our special day! We dropped Axel off on the Friday morning, the day before the wedding and on the Saturday morning he was given a run on the field to tire him out, he was then given a full groom and brought to the wedding reception at the time of our choice and stayed an hour with the trainer for photographs. Gemma was the trainer who brought Axel and handled him very well! Axel is an excitable year and a half old Akita and he was kept under control at all times even in the very overwhelming situation of waling in to greet all the wedding guests! Gemma was both friendly and professional, assisting with the photographs and getting Axel to look at the camera! My husband and I were both very pleased with the wedding package and a lot of the guests commented on how nice it was to have him there for the photos and how well Gemma handled him! I would highly recommend this service and the kennels for any of your pet care needs!

My dogs came home happy and contented, we have used several different kennels, and none of them have ticked all the boxes until now, home from home is every thing a owner would want for their pets when going into kennels. I would highly recommend, my dogs are back again in December and I'm not worried in the least as I no they will be well looked after, thank you home from home pet care.

Caring and helpful staff and great facilities. Highly recommended for pet care.

We have been using Home From Home now for several years with great satisfaction. We used it for Barklie (our first dog)who not so long ago had to be put down due to ill health. Everytime we took him there, the staff were very helpful, polite and looked after Barklie very well. He always came home happy. We now have another dog called Mollie and not so long ago Home From Home looked after her for us, and once again did a wonderful job, especially due to the fact we got her from a rescue centre and she had been mistreated, so my wife and I were a little concerned how she would behave, but she behaved very well. And the reason for that is because of the staff, whom I cannot fault, they all do a remarkable job and deserve every amount of praise they do receive. I do remember the first time I took Barklie, i was asked if I wanted to walk her down to the kennel in which I did, and I was very impressed on how clean and tidy the kennels and surrounding areas were. All dogs are exercised on a daily basis. I highly do recommend Home From Home cause I do no whilst wherever we are Mollie will be well looked after.Moreexpand_more

My dog has stayed here many times and I've never had any problems, the staff are polite and friendly and very caring towards the animals, very highly recommend!

Everyone at home from home has been brilliant with our patterdale terrier Max. He went to stay for some residential training and socialisation with new people and dogs. We were really worried about leaving Max but they looked after him like he was their own and Katie and Gemma obviously put loads of effort in during his training! Also whoever put the video together for us clearly went the extra mile as well! The package was great value for money considering everything that was included. And Although we have a way to go Max has shown a significant improvement. We have to keep up the good work now! When we went back for a 1 2 1 follow up session it was lovely to see how excited Max was to see katie again. We will definately be taking Max back for more stays and one to ones.Moreexpand_more

Home from Home have looked after our dog Benji during our holidays and breaks for a number of years and the care has always been great. Benji enjoys it and the team are friendly, efficient and knowledgable.

Our dog, Bruce, is a regular daycare visitor and is always happy to be dropped off here. The staff are always friendly and soon get to the dogs' names. I have recommended Home From Home to many of our friends who have gone onto use it for both day and overnight boarding. I never worry about leaving our very active cocker spaniel here. The videos of the play sessions on facebook are fantastic.

Home from home really look after my Jack Russell. She goes to doggie day care and play sessions. My dog has issues with some other dogs so they have slowly introduced her with the play sessions. I can also recommend the dog training classes which Betty passed with flying colours. We are going to start agility classes very soon. The people at Home from Home do an amasing job.

The care and attention that goes into looking after Taktser is amazing. They have gone above and beyond in keeping him calm and happy. Thank you so much. Jo Powney.