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Home-Connect

16 Reviews
Recommended
Member 10+ Years
633938
Wirral
Merseyside
CH63 2HY

Tel:
0151 645 ****
Mobile:
07486 02****


schedule Closed : Opens at 08:00keyboard_arrow_down
Mon - Fri: 08:00-18:00
Sat / Sun: 09:00-17:00

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Member since : 12 Mar 2015
Manually reviewed : 16 Mar 2015
Last updated : 7 Mar 2024

About Home-Connect

Local Wirral independent communication engineer - internet/broadband, wireless, telephone, CCTV. Prevent high openreach call out charges, regardless of who you rent your line/broadband from BT/Sky/TalkTalk/etc. Business class service and support for home and small business customers at competitive prices. Always ready to help using the latest technology and techniques to deliver the highest quality result.

• FAST RESPONSE 30 (see website for details).
• Broadband Speed Increase.
• Wired and Wireless internet solutions.
• Broadband and Telephone (Telecom) repair.
• Cabling/Wiring alteration and relocation.
• Telephone extension wiring.
• Data/Ethernet cabling.
• IPTV connection and set-up (Sky/youview/apple TV/etc).
• CCTV Guidance and Installation.

Bringing 15 years knowledge and experience from BT/openreach, fully trained and skilled in the latest telephone and broadband services. 20 years experience in professional computer networking and wireless (WiFi) and providing network infrastructure to IEEE certified specifications. CCTV customer service guidance and installation specialising in small business and home/domestic environments. You're in safe hands, we're always ready to help!
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16 FreeIndex Reviews - Ranked 22nd out of 84 UK Telephone Engineers

Rating Distribution

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Laura-Jane...
Started using Frank around 7-8 years ago to look after are telephone, internet and WiFi. We've never had any issues with the work he's done and he's always make himself available to help with any advice we need. Highly recommended!
Angela Lewis
Wirral
I wrote a negative review about Frank's recent service but after talking to him I realise this was my mistake, so I take back that one star and am replacing it with five stars!
Response : Hi Angela, thank you for your understanding & integrity. Site diagnostic visits for problem telephone lines can be a minefield, especially when a service provider (in your case Sky) gives wrong information - indicating the fault was within your home when it turned out not to be. In these cases we are happy to visit, diagnose the fault & stand behind you should the service provider attempt to charge for their callout or refuse to deal with the real issue. Unfortunately the 'engineer' Sky sent, seems to have been neither qualified to fix the external issue & to have taken umbrage to the fact that they were being told their job & couldn't palm it off as your responsibility (since we had already visited to verify it was a Sky/Openreach issue). In the end they fixed the issue in their network, but only because they couldn't claim it was anything within your home, sadly it didn't seem to stop their technician from muddying the waters during their visit. We're glad that we could help and be of support, wishing you all the best for the future.Moreexpand_more
Robert Lawton
Wirral
Great service and support from Frank @home-connect. Resolved our issues and provided great after sales advice and back up. Would 100% recommend. Thanks .
Response : Hi Rob, thank you for taking the time to leave such a great review.
Oliver Knapp
Chester
Very happy with the service received from Home-connect. The work was carried out quickly, neatly and efficiently. No follow up problems, it was all done right first time.
Lynn Johnson
The engineer was confident, professional and friendly. He explained what he was going to do and respected our home. We were very pleased with his work and would not hesitate to use him again.
Caroline Newman
Really great service thanks! Frank fixed the wireless internet issue in our home after other firms tried and failed. In comparison to what Frank (Home-Connect) did the other guys method seems half-baked and left us with intermittent issues - we now have a much easier to use, more comprehensive system with no issues - my thanks again!
Andy Buckley
Wirral
Frank has given us excellent service during installation of our home alarm and cctv system. Good clear advise upfront and throughout the whole installing process. He is very knowledgeable and a good consciences and clean worker. We are very happy with the service he has provided and would thoroughly recommend him and not hesitate to use him again.
Bob Elder
Wirral
Highly recommended no hesitation. We found Frank to be very knowledgable of WIFI and CCTV. He responded very quickly to our enquiry, by visiting, listening to our thoughts, quickly producing a quote, explaining every piece of kit, pre-testing equipment and fitting all cables etc securely and unobtrusively. The CCTV product in particular is excellent.
Kelly Swann
Birkenhead
Got my download speed up from 1Mbps to 8Mbps in under 90-minutes. Tidy work, all cables neat and secure. Would recommend.
Response : Hi Kelly, thank you for taking the time to write a review, its always a pleasure to help anyway we can! Hope you enjoy your much faster connection, the improvements will serve you well if you ever move onto "superfast broadband" as it still uses the same cabling (in your case now high-spec data cable).
Roy Lowry
Wirral
Replaced my sister's internal phone wiring after her great-granddaughter's rabbit decided it was lunch fodder. The job was done that day after the initial contact at a price that makes BT's charging policy look criminal. Definitely an option for anybody needing telecommunications work doing in the local area (Wirral).
Response : Thanks for taking the time to write a great review Roy! We're always happy to help elderly members of the community, it was a pleasure to have met your sister.
L Swerdlow
Neston
I would recommend this firm. Frank willingly returned to relocate a cable. Good attitude, knowledgable and reliable.
Response : Hi Lawrence, thank you for a good review! We are committed to maintaining a high level of after service care, so making alterations after you have had a chance to inspect the work is no bother at all. Thanks again!
Peter Gladman
Deeside
Frank explained everything we wanted to know about CCTV , and more! He is very knowledgable and explains things in an easy to understand way. He gives a full breakdown of the cost beforehand, so no hidden extras. He carried out his work efficiently and seemed to be well organised and very tidy! He offers after sales service and nothing appears to be too much trouble. Highly recommended. April 2017. We had security lights fitted and one of the sensors failed twice,each time Frank came out and the second time replaced the sensor at no extra charge with a different make. He stood by his promise of after sales service with no argument or quibbling. This was not Franks work it was a faulty sensor,now works perfectly. Highly recommended worker !
Response : Peter, thank you for a great review! It was a pleasure to have worked for you in Hawarden. Hope to see you again some time!
Steve Briscoe
Birkenhead
Small businesses like ours need reliable tradesman and Frank certainly is! Frank quoted for our office move, turned up on time and completed all cabling works on schedule with the minimum of fuss. I like the fact that Frank took the time to test everything would work before going ahead with the work to de-risk everything. Highly recommend.
Response : Hi Steve, thanks for taking the time to write such a great review! It was great getting to work in Birkenhead's very own micro-brewery - a real eye opening experience. I'll drop by again soon now that I know I can get real beer made brewed locally. Thanks again!
Linda Mccaffrey
Wirral
Very efficient, experienced and went out of his way to help on other matters unrelated to job at hand. Would recommend to anyone, great value for money and competitive. Nothing is too much trouble.
Response : Thank you for a great review Linda, and thank you for the opportunity to work for you!
Bryon Clarke
Wirral
Frank following our recent conversations I asked you to install CCTV for me, within a short time you came and sized up my requirements. You worked within my budget and I certainly feel a great deal safer in my own home. Following this you later installed security lighting at both front and back of my house replacing an old system. I am highly delighted with the results. So happy with Franks work that I am commissioning more work and would highly recommend him and his company to any persons who would need similar systems that he has installed for me. Certainly all my friends who have seen the system are very interested so I am hoping that this will give Frank more business. I can assure you that he is honest and trustworthy.
Response : Many thanks Bryon for submitting a glowing review! Customers comments and top service are very important to me. It was a pleasure being able to provide and install your system to make your problem go away.
Sarah H
Wirral
Really pleased with the help you gave me, thank you! Listened to everything I had to say, was attentive and got everything working exactly as I wanted it. So much faster to then BT and very good price for all the work.
Response : Fantastic! Thanks Sarah for taking the time to write, and I'm glad your line is up and running avoiding a call out! Contact me if you have any more troubles.

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