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Home Computer Support Services

121 Reviews
Top Rated
Member 16+ Years
112241
4 Morland Close
Stone
Staffordshire
ST15 0DA


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Mon - Fri: 10:00-17:00
Sat / Sun: Closed

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Member since : 7 Sep 2008
Manually reviewed : 11 Jan 2012
Last updated : 4 Dec 2024

About Home Computer Support Services

Key Services :


Based in Stone, Staffordshire, Home Computer Support Services offers a reliable, friendly and professional service to small business and domestic clients throughout Staffordshire. Formed in 2007 the company has many years of experience in IT and, as standard, provides a 'no fix no fee' policy.

The company offers comprehensive computer support to businesses and homes, which is designed to maximise computer 'up-time' and minimise the client's own 'down-time' at home or business. The client can be sure of a complete professional job where everything is completed to satisfaction, and a full break-down of work carried out provided.

Home Computer Support Services offers many years experience in a diverse IT environment.

Home Computer Support Services has an expanding customer base, located in Staffordshire, including small businesses and silver surfers.

The company is owned and managed by Richard Keeling who has been working in the Computer Support business for many years.

121 FreeIndex Reviews - Ranked 2nd out of 238 UK Computer Support Services

Rating Distribution

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Roger Whitehouse
Stone
Whilst reading a story on-line the screen suddenly changed and warning came up that froze the laptop completely, it kept repeating 'do not switch off or all your files will be deleted' so after panicking for a while we guessed it was a SCAM. On a separate device we searched for Computer Engineers near us and phoned HCCS and Richard who was able to listen to the warning and confirm it was definitely a SCAM. Over the phone he was able to talk us through how to switch off the laptop which we wouldn't have been able to do without his help and the SCAM disappeared. He advised us to upgrade our security which we did straight away so he will definitely be our 'go to' Computer Engineer for any future issues. Many thanks Richard.
Response : Thank you for the review Roger, very much appreciated. Glad I was able to help. Always at the end of the phone if you need anything.
Ernest Wakefield
Stone
I ca n only thank Richard for his help and promt attention with my computer problem.
Response : Thank you for the review. Am only too happy to help and I'm pleased you've got your PC back. Enjoy your train sim! :).
In honesty, originally, I chose the computer technician closest to my home. What a find! Punctual to the minute, pleasant personality, quick to sort the problem, sensible prices. Thank you Richard.
Response : Thank you Christine. Really appreciate your review. And always a pleasure to help.
Nathan Davies
Stoke-on-Trent
Super service! From making the initial enquiry call to Richard to picking up a perfectly repaired laptop took no more than a few hours from beginning to end and Richard worked on the laptop the moment it was received. Very good on price too - I was quoted £50-70 and it ended up costing only £40. Highly recommend.
Response : Hi Nathan. Thanks for the review. I’m really pleased I was able to help and I’m glad you’re happy with the service.
Richard B
Stone
I sent my desktop PC for a repair and CPU / cooler upgrade. Richard was fantastic, excellent communication and a speedy professional service.
Response : Hi. Thank you for your review. Really pleased I was able to help. Great result, and this job made a nice change as well.
Yvonne Leeson
Stone
We would like to send a big thank you to Richard at HCSS for his patience, assistance and guidance in helping us to upgrade our outdated PC. He advised on a new system based on our needs and as well as doing the initial setup he transferred all required files/photos etc to the new PC. He was very professional and knowledgeable and we have no hesitation in recommending Richard to solve any computer issues or problems you may have.
Response : Thank you so much for your review - it's very much appreciated. I'm really pleased you are happy with your new set up and service.
Alan Peter Morley
Stafford
What a guy always resolved the problem Totality reliable and trustworthy. Would highly recommend.
Response : Thanks for the review Alan. Always a pleasure to help.
Madeleine Murphy.
Stone
Richard is a really efficient and pleasant person who is very willing and able to rectify your computer problems. I would definitely recommend him.
Response : Thank you for the review - very much appreciated.
W A Harrison
Stone
Richard gave us technical support yesterday (27th September). Issues with computer / printer also setting up a new tablet. He is super efficient. His knowledge is formidable. He resolved all issues. He even imparted information to us above and beyond the work he came to deal with. We would say a technical wizard. Thank you Richard.
Response : Thank you so much for the review. Really pleased I was able to help you both out.
Regina Kaniewski
Stone
Can’t recommend H. C. S. S. Enough. Patience, professionalism and perseverance in the face of lost passwords, tens of thousands of emails to be deleted and apparent dead ends. All fixed with a smile and encouragement. Thankyou Richard.
Response : Thank you Regina, appreciated. Glad I was able to help with your one or two emails! :O).
George Loizou
Newcastle-Under-Lyme
Richard gave me excellent guidance on the purchase of a new windows 11 pc. He efficiently transferred relevant data from the old to the new pc and gave me excellent advice on how to use the new pc. His fees are very reasonable and he is very dependable and helpful. I have used Richard previously and will continue to do so in the future.
Response : Thank you so much George for the review, I really do appreciate it. And I’m really pleased you are happy with the service.
Mikey Silva
Stone
Absolutely top notch service, 10/10, called Richard up about my laptop in which the harddrive had broke, he was very helpful over the phone and gave me all my possible options and explained exactly what he would do, my laptop now runs like new, repair was very fast and efficient, incredibly happy with this service.
Response : Thank you Mikey, much appreciated. Am glad I was able to help. And am really pleased you’re happy with the laptop.
Paul Beardmore
Stone
I had a problem with my old Dell home computer which Richard diagnosed very quickly over the phone. He gave me a number of options, associated prices and some good advice to help me decide how to proceed. We quickly agreed a plan and he sorted everything out within 3 days from drop off to collection. I would thoroughly recommend Richard.
Response : Thanks Paul. Glad I was able to help.
Christine Hammersl...
Stone
What a find; you're reliable, affordable, talented and the skilful solver of all my computer troubles. I just wanted to say a big, thank you. .
Response : Thanks for your kind words Christine. Always a pleasure, never a chore! :O).
Stephen Nathaniel ...
Stafford
Richard helped me with scanning, attachments and uploading my files to onedrive. I found Richard professional and cost effective. I would certainly recommend his services.
Response : Thanks you Stephen, glad I was able to help.
Karlton Rowley
Stone
How refreshing to find someone as knowledgeable, helpful and accommodating as Richard. He gave great advice on what we needed to do and knowing that the PC upgrades were for a Christmas present he turned the job around in just a few hours. Excellent value for money considering the level of service received. Would 100% recommend. Karlton.
Response : Hi Karlton. Thanks very much for the review…it’s appreciated. Hope your son enjoys his new system.
Julia Ryan
Cheadle
Used Richard's services today and am absolutely bowled over by the quality and speed of his work. I had managed to paint myself into a corner (unwittingly) and not only did he sort out my original problem of transferring data from an old laptop to a new AIO, using a WD hard drive but also put right the mess I had made in the first place! Richard, a million thanks to you - good to know you're available if the need arises again. Can't recommend highly enough.
Response : Hi Julie. A pleasure, glad I was able to help. And thank you very much for taking the time to leave my review. ? .
Mr Keeling is the best! Nothing too much trouble for contacting and asking after computer concerns. Always goes above and beyond to resolve a problem. Highly recommended for all computer services.
Dawn Shaw
Stone
Just this morning I rang Richard for some support with my laptop and he was absolutely super. He arranged a time for our consultation and was remotely able to carry out what needed to be done promptly and efficiently. So professional and a lovely manner throughout. I would recommend his services wholeheartedly. Thankyou Richard.
Response : Thank you Dawn. It was a pleasure.
Peter E-J
Stafford
Richard sorted my problem out on the telephone very quickly. I have now booked him in to do an overhaul of my computers which need some TLC. Peter from Stafford.
Response : Thanks Peter. A pleasure and am glad I was able to help.

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