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Harriet Kelsall Jewellery Design

73 Reviews
Top Rated
Member 18+ Years
62968
North Barn, Fairclough Hall Farm
Halls Green
Hitchin
Hertfordshire
SG4 7DP

Tel:
01462 79****

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Member since : 15 Nov 2007
Manually reviewed : 19 Nov 2008
Last updated : 29 May 2024

About Harriet Kelsall Jewellery Design


Founded in 1998, Harriet Kelsall Bespoke Jewellery is one of the UK’s leading bespoke jewellery companies providing an award-winning bespoke jewellery service to the UK and the world from its two bases in Hertfordshire and Cambridge.

Sit down with their award winning designers and together design the perfect one-off piece of jewellery for you, which is then made by master goldsmiths in their tudor barn studio. The service is especially popular for couples commissioning engagement, wedding or eternity rings and an excellent level of service is guaranteed.

In addition to the commission service the company offers a range of ready to wear rings and fine jewellery, perfect for couples with a tight timescale. The company can also source diamonds and gemstones at very competitive prices and of course everything is guaranteed conflict free.

The company can also offer ethical options such as gold and gemstones mined under Fairtrade principles and recycled diamonds, or redesigning heirloom jewellery so no new mining has to take place. The company were one of the first of twenty companies worldwide to offer fully certified Fairtrade and Fairmined gold to their customers.

With a dedicated team of 30 designers, goldsmiths and sales staff, Harriet Kelsall Jewellery Design employs only talented degree-level qualified designers and the most experienced and skilled goldsmiths.
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73 FreeIndex Reviews - Ranked 6th out of 227 UK Jewellers

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Jeremiah Deeley
Harpenden
I like this place because it has a lot of selection of unique rings. I've never seen anything like the ring I have, and I get so many compliments on it. They will spend time with you and let you look at all the styles you want. Prices are usually reasonable, and you can often negotiate.
Clara Peers
Romford
I first used HKJ when Harriet was a one woman band and melted some old gold to create a stunning bespoke and chunky ring. I then pointed my boyfriend in her direction (2005) when the relationship became serious as no other jeweller would do! The bespoke engagement ring and wedding bands are beautiful and extra special knowing they are unique. Her team then created a stunning pendant out of more melted gold adding diamonds from a broken heirloom which I adore. They have worked with another designer to create a bracelet that incorporates hair from my favourite horse and when my mother passed away went through the items and advised which could be brought back to life (they have and are wonderful) and what alternatives there could be for the remaining items. Every friend I have recommended to HKJ have been delighted and returned for further work. 5 Stars from Essex and us!
Response : Hi Clara, thank you so much for your 5* review, this means so much to us! We are so pleased you have loved your journey with us, I will share this message to everyone here and we hope to see you again soon, with very best wishes from all of us at Harriet Kelsall Bespoke Jewellery x.
Dane Sosniecki
Charing Cross
Photo uploaded by Dane Sosniecki
After several failed attempts in the U. S. A. To have an amber ring commissioned, we found Harriet Kelsall online and were connected with Laurie, who was so excited to make our dream of a bespoke green amber engagement ring a reality. Laurie and her team were very flexible with our differing time zones and were very responsive via email and telephone to keep us informed on the design progress every step of the way. The final product is beautiful and a truly unique piece that exceeded all of our expectations! My fiancée loves it! Thank you to Laurie and everyone at Harriet Kelsall for giving our engagement story the perfect beginning.
Matthew Thompson
St. Helens
I worked with Laurie to design my now fiancé’s vintage style engagement ring. She was absolutely brilliant through every stage of the creative process, from sending me sketches to phoning me with updates whenever was best for me. The ring is stunning, literally everything I wanted and my fiancé is overwhelmed. I would recommend Harriet Kelsall to anyone. I wish I could do it all over again!
Response : Dear Matthew, thank you so much for your wonderful 5* review. We're so pleased to hear how much you and your partner love your bespoke engagement ring. It's wonderful to know that you enjoyed every stage of the bespoke experience- hopefully we will have the pleasure of designing your wedding rings! Congratulations on your engagement and we wish you both every happiness. Best wishes, Harriet Kelsall Bespoke Jewellery.
Francis-Ch...
Edinburgh
My wife could not be more thrilled with the work of Laurie at Harriet Kelsall who created her engagement ring. It was an exceptionally smooth and rewarding process for me. I would highly recommend HK to anyone looking for a bespoke jeweller.
Response : Hi Francis-Christian, thank you so much for your lovely review. We're thrilled to hear how much you enjoyed the bespoke process and we're very grateful for your recommendation. Best wishes, The HK Bespoke Team.
Joel Somerville
Inverness
I was dreading trawling jewellery shops on my days off to find the right engagement ring- I know nothing about jewellery and I hate shopping. Getting it made with this company was the best decision I made. I could email back and forth in the evenings. I just described my girlfriend and they knew exactly what I wanted, helped me develop the design and gave excellent advice- I got a totally unique ring made that everyone has commented on. The finance was taken aback at how much effort she felt I put in (it was really thanks to Chloe at HK) and I even surprised myself- never imagined I'd end up designing a bit of jewellery. It was really straightforward and surprisingly fun. Honestly you're daft if you get your ring in a shop- do it this way and you will end up with the best customer service, a fantastic end product and a delighted fiancée.
Response : Hi Joel, how could we miss such a lovely review? ! Thank you so much for sharing your experience. It’s wonderful to hear that you found the bespoke process so enjoyable and straight forward- we always hope that the person commissioning the engagement ring is as happy as the person receiving it! We’ll be sure to pass on your kind words to Chloe who will be delighted to hear that your fiancée is so delighted. Congratulations on your engagement and we wish you every happiness together. Best wishes, The HK Bespoke Team.
Katie Jones
Bristol
I could not be happier with my engagement ring that was designed and created specially for me by Laurie at Harriet Kelsall Jewellery Design. I thoroughly enjoyed the whole process - right from the initial phone conversations to visiting the studio and to the final reveal! I really wanted a classic, leaf-inspired design to reflect the place where my fiance proposed and contacted HK after discovering a lack of suitable High Street offerings. My ring is absolutely perfect and even better than I could have ever imagined - I cannot thank Laurie and the workshop team enough for their help and for creating the beautiful design. I have been wearing my ring for almost a month now but it still catches my attention and makes me smile. Thank you!
Response : Hi Katie, Thank you for taking the time to write such a lovely review. We're so glad you enjoyed every element of the bespoke experience and we love hearing about the inspirations behind bespoke designs. It's wonderful to hear that as time passes you're still getting as much joy from your ring as you did when it was first revealed to you. We'll pass on your kind words to the whole team and we'd be delighted to welcome you back to the studio again soon. Congratulations on your engagement! X.
Tom Milsted
Bristol
Photo uploaded by Tom Milsted
A brilliant experience, from the customer service to the final product. I had an engagement ring made for my fiancee. It was designed by myself with the help of Laurie McGrath who was a huge help in designing and making the ring look perfect. My fiancee could not be happier than the ring, it has really exceeded mine and her expectations. The whole process was so smooth and painless thanks to the fantastic customer service and whole team at Harriet Kelsall Jewellery. Thanks to Laurie and the team, Tom and Kate.
Rford
London
Poor design and multiple changes of staff during design process led to inadequate result! Very disappointed with final rings, company refused to refund. Overpriced and got laughed at buy subsequent jewellery designer and makers when we looked at whether we could sell the rings on!
Response : We’re sorry to read this feedback today. You commissioned your ring from us 8 years ago and have been wearing it until recently. We were unaware that you were unhappy with the design until just now when you contacted us and asked us if we were able to buy it back. As bespoke jewellers we do rely on our customers telling us at the time how they feel about the design as it progresses to manufacture and its upsetting for us to find out after all this time that your commission wasn’t want you wanted. In common with all bespoke jewellers, we can’t buy back our work after so many years because your ring was a unique design for you and isn’t something that can be resold. During your commission your designer took annual leave to get married. We have a very precise procedure that all of our design team must follow when they take annual leave and every aspect of your commission would have been passed on to another designer to ensure the project was completed to your satisfaction.We cannot comment on what other jewellers may have offered you by way of a second hand price, that is a matter for them. Second hand engagement rings don’t command the same price as newly commissioned ones for obvious reasons and of course there is no set price for what a dealer may choose to offer.Had we known at the time that you were dissatisfied or unhappy with your choice of design, we would have bent over backwards to resolve the issue without question. We would be delighted to redesign your ring for you, but of course we cannot offer this service or the precious metal and gemstones used for free.Moreexpand_more
Kayleigh Hawkins
Newport Pagnell
Photo uploaded by Kayleigh Hawkins
I would now never go anywhere else other than to Harriet Kelsall for any jewellery needs I may have. In 2011 they designed and made my beautiful wedding ring, then in 2013 they helped Ian to design and then made my Eternity ring to celebrate my 1st Child's birth, and now in 2015 they have outdone themselves with the design and production of my newest beautiful ring to commemorate my beloved Granny who passed away this year. Chloe has been outstanding with her service and communication since I first got in touch, and sent me a drawing which matched my brief perfectly. I waited with anticipation whilst my ring was being made and was so excited when Chloe contacted me to say it was on it's way and she couldn't wait for me to see it. I was not disappointed, and promptly burst into happy tears. It is exactly what I was after and is so so beautiful, even now I often just stare at it. I am absolutely in love with it, it is just what I imagined it would be like, with offset Ivy leaves set with individual deep Ivy green tourmalines, thank you so so much for making it perfect.
Response : Dear Kayleigh - thank you so much for posting your lovely review. It's our hope that we will be with our customers at all the most important moments of their lives, celebratory or commemorative. Your story exactly reflects our hope. We'll be there for your next occasion and hope it will be for a happier reason. Sending you and your family our very best wishes and we're so pleased to have been able to give you a 'perfect' reminder of your grandmother.
Andy Fleet
Hyde
Photo uploaded by Andy Fleet
Had a bespoke eternity ring made for my wife's 40th Birthday with ours and our kids birthstones worked in. Sarah Dilley took on the commission and was exceptional and got my idea exactly and helped me make it work to the cost I wanted to spend. Could not be faulted. Sarah and I even had to concoct a cunning plan to get my wife's wedding and engagement ring from her to make sure the size and the fit could be made. Everything from start to seeing my wife's face when she opened the box on Saturday was a pleasure. Thanks Sarah and the team.
Kenny Campbell
Prestwick
I was looking for a bespoke engagement ring as I couldn't quite find what I was looking for elsewhere. I also needed some guidance through the process and thought Laurie was extremely helpful in talking me through some initial design ideas. She came up with excellent illustrative examples of what I was looking for and after suggesting some minor amendments we agreed to proceed. Great communication and my fiancé loved the final product. Excellent detailed design clearly made by highly skilled professionals. I would definitely recommend.
Itinerant Chica
London
I wanted some bespoke cufflinks made to give to my fiancé on our wedding day. I approached several jewellers but I chose Harriet Kelsall as Sarah Dilley (the designer) got behind the idea, was extremely supportive and provided great suggestions and feedback. She also shared her design before I had to commit to anything, which was important for me and something other designers were unwilling to do. I was kept updated with progress and am really pleased with the final results.
Hamish
Watford
After extensive research for a bespoke engagement ring, and a look through those produced by HK Jewellery, I knew this was the designer to use. Having never designed one of these before and with my own crazy urge to want every single design facet included, it was so refreshing for Sarah to help me filter out those which would make a truly unique engagement ring for a 'very particular' fiancé to be! Her communication and commitment were remarkable, and her discretion with emails allowed me to keep the entire process a secret until the big day. Due to my own busy work schedule, I could only manage two appointments to design and collect the finished ring, but Sarah ensured that all design ideas, drawings and a paper mock up of the ring were sent to me via e-mail which was both very convenient and helpful along with various updates regarding the stages of production. I was trying to create a complex design on a thin frame that was both unique and enough to hold the peculiar ‘marquis’ shaped diamond with two halos of sapphires, with detail to the shoulders and also include some aspects of the lattice girder construction of one of Paris' famous landmarks. This entire ring sounded like a complete piece of fiction until HK made it a reality with a stunning engagement ring which exceeded all of my expectations and left my girlfriend in awe when I proposed. Sarah was very helpful in suggesting alternative stones, finishes and styles so this ring would be truly unique; for example, I was not even aware that 'white sapphires' even existed! Everything was completed on time and they produced not just an engagement ring but a true work of art which turns heads and for me will forever encapsulate this special moment. I have never, nor will ever, see anything like it! Sarah was also able to assist with suggestions for wedding band ideas that would befit the ring so as to not make it too overwhelming and doubtless to say I will be returning to create the perfect band. I was thoroughly impressed with the service and craftsmanship from HK and they could not have been more helpful, and I would highly recommend them to anyone who really wants to create a memorable bespoke ring like no other.Moreexpand_more
Hugo Barritt
London
Right from the beginning I received a great service for the bespoke engagement ring and wedding band I have made. I truly felt they were passionate about the work they did, which was apparent in the finished products and is now the envy of my wife-to-be friends! Cost was transparent and it was all delivered within the time they gave me. Many thanks and highly recommended.
Jack Woosey
Letchworth Garden City
An engagement ring was made perfectly for me to propose with, its unique design captured exactly what I wanted, it was fantastic, the staff were wonderful and extremely helpful, keeping in email contact the whole time, and the whole experience was made easy due to excellent service. Thanks HK!
Graham Larkin
Southsea
My wife has been keen on an eternity ring for quite a long time and following the birth of our first child, it seemed like a good opportunity to take the plunge. Having found Harriet Kelsall and enquired, we made the trip from the south coast to have a consultation with Laurie. Having been taken through a number of options, we opted for re-using a ring that belonged to my wife’s great-gran as the basis for the ring and add some stones all the way around. Laurie was really good and showed us the different types of stones and was also realistic about any issues that could come up if we decided to use bigger stones. In the end, we went away to have a think and after *some* thought, gave the go-ahead to create the eternity ring. I spoke with Chloe a few times as the weeks went on and was impressed with the speed from the time the work on the ring commenced to the time it was in my possession. The ring is indeed a special creation and given that we've re-used an existing ring, will be completely unique. Thank you Laurie, Chloe and the rest of the team. My wife will be delighted when I (eventually) get around to giving her the ring!Moreexpand_more
Response : We're very pleased to hear that we were able to help design the perfect eternity ring for you. I'm sure your wife will be over the moon when you give her the ring. Thank you for taking the time to write a review - The HK Team.
L Bryan
Uxbridge
Wow! I struck gold with this Company, they have been incredible. I had a wild idea for a beautiful memory ring, with gems of my choosing and a shape unique to my vision. And I am now wearing that very ring. And I love it. I did a lot of research once the idea took hold and Harriet Kelsall came up again and again. I loved the look of their designs and spent hours on their site dreaming of what might be. It was a risk, who are they, are they a reputable company? I am so glad I took that risk and followed my instinct. Rarely have I come across such incredible customer service, right from the first initial enquiry, all the way through to the actual collection in person (and what a gorgeous studio mught I add, surrounded by lovely countryside). I had contact with them both by phone and e-mail and finally in person, and all my queries and questions were dealt with quickly and with all the detail I could wish for. They took on board my idea, then guided me through gem size, dimensions, metals, engraving, the lot. And now I am wearing that wonderful ring and all I can see is the true craftsmanship and care that has gone into making it for me. It is unique and I will treasure the whole experience. I couldn't recommend HK highly enough. First class.Moreexpand_more
Response : Hi Lesley, thank you so much for taking the time to share your thoughts - we are so happy you love your ring so much! It was an absolute pleasure designing it for you, and we hope to see you again in the future. Do stay in touch! All the best, the HK team.
John Adams
Dundonald
I wanted a special ring for my wife for our Ruby wedding anniversary. I could not see anything I really liked in shops. My daughter and I made contact with Harriet Kelsall Bespoke Jewellery, Cambridge. Living in Northern Ireland I could not conveniently visit their premises but this proved not to be a problem. We discussed our ideas with Jemma Newlove who offered great advice, sent us suggestions about stones to use, the band, spacing and even very useful drawings for us to consider. My wife has never been SO delighted with any gift I have bought for her! The ring made for us matches and fits perfectly with her other rings. The weight, workmanship - the beauty of the ring - all surprised me. I expected to pay a fortune for such a beautiful, bespoke item but the price was very reasonable. We think it was much better value than we might have experienced in most high street shops. And such delightful and professional service. We were and are extremely pleased and would not hesitate to use Harriet Kelsall Jewellery again.Moreexpand_more
Response : Hi John, we are so happy your wife loved her special Ruby Wedding Anniversary ring! Thank you for taking the time to share your experience with us. I will share your kind words with the rest of the team. Please do stay in touch! All the best, the HK team.
Alexandra Hind-Woo...
Henlow
Laurie McGrath designed my engagement ring and I cannot explain how perfect it is. She put all the ideas, dreams and wants I had to create it. She listens to every single thing you want and puts it all together to create everything you want. I cannot recommend her enough.
Response : Hi Alexandra,Thanks so much for taking the time to share your experience with us. We are so happy you love your ring so much. I will of course share your kind words with both Laurie and the rest of the team. We hope to see you soon, and wish you all the best for the future! The HK team.

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Ltd Company No: 05716323
Made with love in Bristol, UK