My breakdown provider sent Greenfield to recover my car which was only a mile from Greenfields depot in Hilton at 5pm 8th October 2024 the recovery vehicle arrived very promptly but the driver said as my brake down cover didn't include recovery he couldn't do anything. I explained I was covered for 25 miles recovery to garage or home and both are only 4 miles away but he simply drove away leaving me, an elderly chap standing at the side of the road, in the rain. Another recovery agent was sent out and they simply took my car to a garage and then dropped me off at home. So avoid Greenfield recovery.
Response : As it was explained to you our job was sent through as a roadside repair job, it was not a roadside repair and needed recovery. We informed Call Assist who then arranged a recovery job.