Fires & Fireplaces

We were looking for a gas stove to replace our existing wood burner and wanted to buy locally. Kevin at Fires and Fireplaces gave us a very competitive price for the stove itself and for getting the installation. It all went very smoothly so I have no hesitation in recommending this company.

Went round all the shops in my area and found Fires and Fireplaces to be the best for what they had on show, how they could adapt the fireplace to how I needed it and so so helpful. Had it fitted 3 weeks ago and I still LOVE IT ! I only wish they sold other products like sofas and beds as I don't need another fireplace now lol. However Kevin did show me a fire that could go in the bedroom, so you never know lol.

Ordered a logburner and limestone fireplace. Delivery quoted as between 6 to 8 weeks but was available after 6. Both delivered undamaged and fitted successfully. One of the hearth floor slabs needed resetting once mortar had dried. Good after sales service provided by F&F’s recommended fitter despite me having filled in acceptance completion form. Recommend before handing over deposit you consult a HETAS fitter as to whether your existing fireplace is large enough to take both thickness of stone hearth and width of burner. Also get a quote for fitting burner and/or fireplace which costs are NOT included. In my case fireplace enlargement and burner fitting costs added 37% to the total bill. Also check F&F’s T’s and C’s beforehand. Condition 1 requires payment before delivery. Condition 5 absolves F&F of any liability if the goods (contained and delivered in a wooden crate) are not inspected on delivery or if the crate is delivered to an ‘installer/other’. However my F&F recommended fitter collected and delivered the burner and fireplace direct from F&F. A concern therefore might be, what if the goods were found to have been damaged? Condition 6 as written is unequivocal.Moreexpand_more

I've read the review on here after I had placed my order with Fires and Fireplaces, so I was a bit worried as I had been told 4 weeks. And my fireplace and fire came in 3 weeks and the service and knowledge was better here than I have received for any other purchase, you can only speak as you find. But my advice would be go there for yourself and see what you think.

We ordered a fireplace and wood burner from this company and told it would be delivered within 4 weeks. As one of us was leaving the country 3 months later, we felt this was enough time to have it delivered and fitted. After 4 weeks we were told, it would take up to 2 weeks longer maximum. But No! It took 10 weeks to deliver, by which time their recommended fitter was away. Shortly after collecting it and arranging our own fitter, we discovered the fireplace was chipped in 4 places - we were told to fill it with poly filla. We spoke to 2 other companies who could not understand why it had taken so long to make and deliver. We spent nearly £2,500 with this company In our opinion we believe the service we have had is despicable. We have had better service buying items at a miniscule of this cost. If you want good service and money well spent, go elsewhere.Moreexpand_more