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File Genie

290 Reviews
Outstanding
Member 12+ Years
445879
10 Christopher Close
Peterborough
Cambridgeshire
PE1 3YA

Tel:
01733 30****
Mobile:
07872 05****


schedule Closed : Opens at 09:30keyboard_arrow_down
Mon - Thu: 09:30-21:30
Fri: 09:30-20:00
Sat: 09:30-13:00
Sun: Closed

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Member since : 23 Apr 2012
Manually reviewed : 10 Apr 2018
Last updated : 30 Oct 2024

About File Genie


File Genie offers Personal Care for your Home Computer, Pad and Smart Phone, to homes within the Peterborough area. The company, which is based in Peterborough (UK), was established in 2008 and has over 10 years of experience in Computer Pad and Smart Phone Repair.
File Genie understand that not everyone has the latest equipment but still need it to work as it should. File Genie also understand that maintaining this equipment (new or less cutting edge) needs to be cost-effective.
File Genie believe in personal care, bringing the customer real solutions that won’t break the bank. File Genie have a wide range of services and are always happy to help.

Helping customers to get there Home Computer, Pad or Phone up and running as soon as possible, File Genie promises to be clear about pricing, no techno babble, give honest advice with a tailored repair service. With state-of-the-art facilities and experienced staff, the service is designed to be cost effective. All software and hardware on all makes and models.

All work is carried out on a "No Fix, No Fee" basis and callouts and visits are always free!

File Genie is owned by Ben Hemp who has been involved in computers, Internet and all things gadget for many years. Having been involved in the IT industry for over 10 years, File Genie is more than qualified to help with all day to day computer, pad and smart phone, hardware and software issues!
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290 FreeIndex Reviews - Ranked 11th out of 655 UK Computer Repair Companies

Rating Distribution

283
 
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Alan Peppercorn
Peterborough
Laptop needed some attention tuck to Ben and he said that he would look at it and said to come back in a couple of hours and it would be ready. So got it back the same day. Had a little problem with it when got it home tuck it back the next day and he fixed it while I waited service was very good. Will use him again if I have to.
Alison Butler
Market Deeping
I'd previously contacted Ben about a broken hard drive. He lived up to his name of File Genie as he was able to restore all the information I thought was lost for ever, much to my relief. More recently, Ben came out to me to sort some email issues out, and to look at my iTunes. I have no hesitation at all in recommending Ben and File Genie to anyone having IT issues. He is prompt, easy to deal with, pleasant, straight-talking and respects privacy (e. G. Passwords etc. ), plus he doesn't blind you with IT jargon. A pleasure to deal with. .
Stephen Barber
Oundle
My laptop wouldn't boot up and Ben fixed the problem and had my laptop ready the next day. He was very friendly and efficient and I recommend him highly.
Andrew Croft-Taylo...
Wansford
I took my sons PC to Ben, who provided a fantastic service and took time to explain everything to me. I highly recommend Ben and will definitely be using him again. Thanks Ben.
Chris Russell
Peterborough
Excellent Service and extremely knowledgeable about computers and IT software. I have used Ben's services a number of time and he has always been professional and provided an excellent service. His knowledge around IT software is excellent. Also, gave us advice on what IT equipment to purchase for my business, and then transferred over all of the data, including antivirus software from one business laptop to another. He was on hand when I had a couple of initial problems and I would definitely recommend his Services. .
Johnn Butterworth
Peterborough
First class help with ancient HP laptop, Cannot sing praises higher for friendly expert service and advice. Only suggestion, you should charge more for your services Ben!
B&ma Reed
Market Deeping
Ben Hemp, who runs the business, is a friendly, knowledgeable, chap, who offers a very comprehensive repair, servicing, and computer building facility. He completed a major repair and clean on my desktop the same day I took it in. Charges are very reasonable. I'd use FileGenie again without hesitation. Highly recommended.
Mrs Do Bagley
Peterborough
Once again I must thank Ben for his excellent attention to my request to sort out my computer and tablet. He always turns up trumps. Thanks to Ben. I never hesitate to recommend him,.
Charles Stevenson
Peterborough
Absolute top notch service, both in respect of guidance as to what to do (or not to do) regarding equipment, along with actual hands-on fixing of specific problems with hardware and software. Fast and timely, along with an easy to access for drop off and pick up of repaired PC. Helped to get my PC back up and running pdq. Would unhesitatingly use again and recommend. .
Keith Wills
Peterborough
File Genie set up my new computer and transferred old data work both on and off site. I was very pleased with the work which was carried out in a very professional, helpful and courteous manner. I would have no hesitation in recommending this company. professional.
Tim Martin
Peterborough
Nice to find a local efficient supplier able to promptly deal with a computer hardware issue.
Allan Noble
Peterborough
I was very happy with Ben's work. Good knowledge, very helpful and fairly priced.
Chris Jackson
Peterborough
File Genie fixed an issue with my laptop, very quickly, at short notice and at a great price would recommend it to anyone who needed any help with any tech related issues.
David Elms
Peterborough
Had problems with my laptop , Filegenie had a look and diagnosed the problem quickly and ordered the parts ! Back with me in a couple of days. Great service and a helpful and professional company!
Mrs Touran Watts
Peterborough
Ben arrived on time, very professional and friendly. Very knowledgeable, provided advise and recommendations. We had 2 computers that we wanted to remove all informations so that they can be given to Afghan refugees, Ben didn’t charge us for this work as he wanted to do his share of helping. I would definitely recommend Ben to businesses and non business computer work.
Teresa Carol Hodgs...
Peterborough
At short notice, Ben came and picked my computer up. Within a few days he brought it back in full working order even though its old. I am so happy I chose File Genie, as my computer just would not go on. That same evening he picked it up. , no problems. And at a very reasonable price. I will certainly be using him again. Thank you Ben. You are a Genius!
Ali Peat
Peterborough
Knowledgeable, speedy, first rate service! Thanks again Ben….
Andy Speechley
Peterborough
Very professional with straightforward explaining and a prompt repair…. Thank you.
Helen Manning
Peterborough
Great service - from painfully slow laptop, to a new hard drive, and now a super slick and fast machine in less than 48hrs.
Aasp Ltd
Peterborough
Helped us out at very short notice and did the job in very good time. And the priced charged was very reasonable. Would highly recommend .

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