FastKlean

Disgraceful. Booked for a 10 hour (2 cleaners for 5 hours) clean plus steam clean. They tried to cancel 3 days prior despite the fact I had no staff rota'd on and would therefore be closed for no reason. Then only 1 cleaner showed up - so now I am closed all day for just a 5 hour clean. THEN they cancel the steam cleaning. Customer services useless, just asking for me to give them time to find another cleaner. Doesn't change the fact that I am closed all day and losing revenue for just a 5 hour clean. Absolutely disgusting.

STEER CLEAR - I normally never write reviews, but future consumers need to be wary of the practices of these crooks who try to tack on more fees for a half-assed job:I booked an end-of-tenancy cleaning on the same day as my checkout, so time was tight. Their initial email said the cleaners may arrive up to one hour late. This was only the beginning of the problems. Professionals would account for traffic delays and ensure to arrive ahead of time. After an hour of waiting and having to make repeated phone calls, during which they assured me that the cleaners were "stuck in traffic," the cleaners still had not arrived. After 2 hours of waiting, they still had not arrived. Finally, at 2. 5 hours after the appointment time, the first cleaner arrived, claiming "traffic problems. " He took a look around the flat and said he would meet his colleagues, bring the cleaning equipment, and be back in 15 minutes. After over half an hour, he still had not returned. Finally, after 45 minutes of waiting, in addition to the initial waiting time, he returned with the colleagues and equipment, and he asked where he could get a coffee around here.Finally, over three hours after the appointment time on the same day as my end-of-tenancy checkout, the cleaning commenced. I checked on them every half hour to one hour, and when I pointed out dust and a strand of hair that still had not been cleaned off the bed frame, one of the cleaners took his finger and flicked away the dust. Another cleaner, after hearing this, stormed off screaming something in another language.In the middle of the cleaning, they phoned their manager multiple times to tack on more fees. The manager messaged saying that a double oven is not included, even though it was previously discussed before the booking that it was. They sent a message during the cleaning, after the cleaners had arrived 3 hours late, asking more for a double oven, claiming that it was a "courtesy" discount given the delay. My time that was wasted on that day is worth more than the entire cleaning fee, and they are lucky that I do not invoice them in return for my time that they wasted and dispute the entire transaction.After this ordeal, I inspected the cleaning one last time. There were still grease marks on the hob, dust on the floor below the carpet and sofa which they had not bothered to go under, and dust in the upper cupboards of the closet. After the ordeal of having to deal with these people, I resolved to scrape the hob and wipe everything down myself in order to avoid the hassle and disrepect thrown at me throughout this cleaning.After telling them to leave, despite the poor job and knowing I would have to deal with the cleaning myself, the cleaner had the nerve to throw one last act of disrespect. He made a half-assed attempt at an apology for being over three hours late, as if London traffic could cause this magnitude of delay and when their policy clearly states at most an hour delay, and asked if I could record a video of myself recommending him so that they can get more cleaning jobs. I said that I would consider it if the cleaning passed the estate agent's requirements at the check-out. He told me it would only take 2 minutes of my time to make the video recommendation. If he valued 2 minutes of my time so much, he would not have wasted over 3 hours of it.In summary: They were over 3 hours late, it took them 30 mins to get the equipment, after which they asked where they can get a coffee. I ended up doing a significant part of the cleaning myself to avoid paying more than the fee for agreed-upon cleaning of the flat and avoid dealing with these crooks. Avoid at all costs unless you want to be disrepected, and have your time wasted, after which they will try to invoice for more money. Let them waste their own time after wasting half of day of yours, trying to chase after you and illegally charge.Moreexpand_more

I am very happy with FastKlean cleaning company in London and their window cleaning services. The window cleaners did such a great job.

I am very pleased with FastKlean’s work. Their work is first class and their cleaners do a great job. Thank you, Andrew.

FastKlean has provided me with domestic cleaning services for over 4 years now. The lady that comes in every week is friendly, nice and professional. My house is always cleaned and this is all thanks to our house cleaner.

I just wanted to say how happy I am with FastKlean and their house cleaning service. My professional cleaner comes in every week for 3 hours and she is absolutely amazing. My oven, bathroom and toilet, kitchen, living room and bedrooms are always cleaned very well.

Excellent services, very competitive prices and very eager & friendly stuff; everything was brilliant, very pleased. I will definitely use FastKlean again. Thank you. Regards, Emma.

The domestic cleaning woman who cleaned our villa was amazing. She did such a magnificent job, she did more than I expected in my mind. I bought this domestic cleaning service through Groupon or Living Social (sorry I can't remember) and I would actually consider using their qualified professional cleaning service another time. V and M K.

I just wanted to let you know your carpet cleaner did a terrific job yesterday. The red wine stains have all gone now, thanks to your company. I would definitely use your company again and recommend you to others.

FastKlean provides me with a brilliant service every week. I have a regular cleaner that comes for 3 hours each week. After work I come home to a clean and shiny house. Their office staff are professional and really helpful. I have already recommended them to my friends and they are all very happy.

I will not recommend FASTkLEAN company to anyone. They knew they cleaned only 1 bedroom, then taking my money from my bank account with out my knowlege for 3 bedrooms. the carpet cleaner was good guy, with bad equipments. poor service or conversation from the office. very low wages to carpet cleaners. I dont blame cleaners if my carpet is not clean properly, anyway i sent him home after cleaning 1 bedroom. pls pls FASTKLEAN look after your staff so your customers will be satisfied. the office needs to be very clear about the price and the service provide. Give the promis that you can deliver.

My carpets are fluffy and bright after FastKlean worked their magic. My floors looked somewhat tired before. So I'd definitely recommend FastKlean as a professional carpet cleaning service. Very polite, very good value for money, great results.

Carpet CleaningI had a professional carpet cleaning service from FastKlean this morning and the service was professional and very satisfying. The person who came did a very good job with our carpet, very careful and detailed service. Definetely recommend.

I used FastKlean last weekend for a one-off professional cleaning service before moving in my new flat. The service was very disappointing. Two cleaners came, for 3. 5 hours each and when I get back to check with surprise i saw that the top drawers haven't been cleaned, the sides of the wardrobes haven't been done and the guy was saying to me aa ok i will do now. Unacceptable service, better to avoid. I need to add that after my review the company called me and they offered very kindly to send a new cleaner to re-do the flat with no charge. The service was very satisfactory and they dealt with this with great professionalism so I will consider the first time experience as an exemption.

FastKlean undertook the cleaning of my flat on a regular basis for 18 months and then a full clean after I moved out. I have found FastKlean to be efficient, flexible and competitively priced. In addition they are always friendly and polite. I have been very satisfied with the standard of cleaning and would heartily recommend them.