Member since : | 1 Aug 2011 |
Manually reviewed : | 7 Aug 2011 |
Last updated : | 19 Jul 2023 |
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Your coffee is simply 'the best'. Everyone who tries it says 'wow this coffee is amazing'. In Wells where are there are more coffee shops per capita than there is in London! And everyone says ours is better that you can buy in the cafes. You are such a good firm to deal with as you are very friendly and chatty on the phone and delivery is always spot on. I love the fact that I am serving Organic Fairtade coffee at a fantastic price. Keep going on doing what you all do exceptionally well.
The company is always a pleasure to deal with. The prices are not strikingly cheap. However, they deal with premium products with an admirable commitment to supporting their suppliers. This knowledge (which it is- not just a bold claim), combined with their exceptional customer service (the first thing that is offered when something goes wrong is an apology, closely followed by a speedy resolution, not a fob-off followed by a pathetic token gesture like so many other companies) make it worth the money. Ian and Huw cannot do enough to ensure that I enjoy the coffee which they have worked so hard to perfect. That is rare but extremely valuable these days. Honestly, I recommend EA to anyone I find with an interest in good coffee. If you have not tried it, splash out- because you're worth it! (Sorry!).
I have purchased coffee from EA on a number of occasions, both over the phone and on the website. Both methods are efficient and accurate. I actually prefer to phone as I get the benefit of advice and am often directed towards a coffee that I haven't tried before. Also, if I am looking for a product that has disappeared from the webpage, I have always had an explanation as to why it can't be found and an offer to sort it out for me. The service feels very personal and I like that. Somehow EA manages to make me feel connected to them in some way and not just another customer. I see no reason to buy coffee elsewhere as I am completely satisfied;the product is superior to that found in most supermarkets and therefore worth the additional cost.
Really friendly, reliable firm. They remembered us from a brief meeting at an exhibition at the NEC (although our first order was several months later) and have supplied us with superb coffee for our Bed and Breakfast business for the last 4 years. Deliveries arrive within two days (often the next day). We would not go anywhere else for our coffee.
We've been buying Ethical Addictions Coffee for over 3 years for our cafe and catering business. Buying an ethical product was important when selecting a supplier, but we absolutely weren't prepared to compromise on taste. EA delivers the full package; genuine ethical trading, coffee which are customers love and we are proud to serve, as well as service with a smile - they're a thoroughly nice bunch too!
My daughter gets a regular supply of your coffee for me. It is the most enjoyable tasting coffee I have found in this country and I prefer to drink at home now as I can't find a coffee shop to match it. Delivery always comes quickly after the order has been placed.
Interesteing company and an excellent coffee, have purchased several varieties of ground and bean and it's been perfect every time. The folks at EA are friendly, knowledgeable and above all care about what they are doing. The one issue I had with a broken pouch (royal mail's fault) they sorted without issue or quibble which is always good in my book. A pleasure doing business.
I love the fact that Swiss Water is used to remove the caffeine in your coffee as I believe that we have far too many chemicals in our world already! :)The Swiss Water Decaffeinated Coffee is sweet in flavour so you really don't need to add any form of sweetening agent into your drink :D.
Ethical Addictions are a great find - quality coffee emerging from a transparent and robust value chain which directly benefits coffee farmers and their communities. The speed of service was quick and Ethical Addictions clearly value each customer individually. Very highly recommended.
I drank this coffee in a hotel and it was so good that I asked what it was. Since then I have ordered some for my son and it was delivered the next day. I feel strongly that we should all care about how our food is grown and that the farmers are treated fairly. Having lived in Tanzania for some years I have a genuine interest in the people and their future. Etthical Additions goes a long way to showing how we should all treat developing countries and as a company sets an excellent example to others. Try this coffee, you'll love it! Support a company with a conscience.
We were given ample opportunity to taste the varieties of coffee available from EA before we made a decision to switch to them as our supplier. We were able to choose what suited our business as well as see the passion they have for making good coffee. The switch was simple and efficient with EA replacing like for like of the machines we had been renting from our previous supplier. EA provide excellent customer service and deliveries are always prompt and complete. EA are keen to help wherever they can but are not pushy with sales tactics. It seems that their admirable business ethics are extended not just to their suppliers but to their customers also.
Ethical Addictions provide a range of top quality arabica coffees, the coffees are reasonably priced and delivered quickly and without fuss. The web site is easy to use and guest coffees make welcome appearances from time to time. In addition to all these benefits for me as a customer, the company supports ethical trade and looks after its suppliers - which is how things should be done!