Don Experienced Removals

Don service was exceptionally good all round. Reliable service, affordable price, professional and trustworthy. Will use over and over again.

Really gutted with my latest move using Don's removals. I've used Don and his team a couple of times to move before and I had a great experience. I decided to book them for my latest move. Don came over to quote in which I carried my list to ensure he had a full picture of what needed to come, and in some cases, be dismantled. Don seemed in a rush like it was inconvenient to be quoting, but knowing they had been decent before I didn't think much of it. Don gave me a price verbally with all the stuff he saw, and that we spoke about, and I agreed it with him and fixed a date. I had no reason to not trust him with my job. The lads turned up on the morning in a van that was too small for the job and they had to to go back and get a bigger van - great start. Then the argument ensued, I had told Don that my shed needed dismantling and bringing when he quoted, he denied this conversation happening when I mentioned it several times in the garden prior to the job beginning. He decided it was just the contents that needed to come, not the shed - which wasn't true. When I spoke with Don on the phone, using one of the lads phones, because he wouldn't answer when I called from mine. He denied flatly, talked over me and kept saying the same thing, over and over, I was being talked at like I was an idiot. I ended up in floods of tears on the phone to my partner because no one was listening to me and Don couldn't admit he made a mistake and forgot to tell them about the shed to sort dismantling it and schedule the work correctly before his holiday. The way they'd packed the van was awful everything fell over in the van before we got to my new home. They unpacked, and argued with my partner about the missing shed for ages. While it wasn't the workers fault about the lack of communication from Don to them, they weren't exactly the most professional. In their haste to empty the van and leave, they have damaged several items of mine, didn't wrap my mattress which is now covered in dirty hand prints and what else from the van, I don't know, including all my white furniture. I'd spent the afternoon finding more things wrong, and I'm so heartbroken, they were never like this before, and it's awful what they've become. They also swept the van out all over our clean driveway, and we only had dust sheets on the floors in the house because my partner had to ask and then put them out himself. My bedside tables and other heavy furniture are now broken and drawers knackered. They've also damaged the walls in the rental which will end up our responsibility to fix. I've got photos of everything throughout today and I'm so angry. I dare not complain to Don directly as he's on holiday, and it proved a waste of time trying to resolve quite a simple problem - which could have been resolved with an "I'm sorry, I made a mistake, I'll fix it" instead of insisting his story was the only story. It transpired they had booked another job after mine, and didn't have time for the shed so have fabricated the "lack of conversation" to pretend it didn't happen, so they could leave and earn more money that day. The lads said we could knock 50 quid off the bill, but this won't even remotely cover the cost of getting someone else to do a job I'd already been quoted for and was expecting to happen on my move out day, and the length we'll now have to go to to resolve it ourselves, is stress we don't need right now. Total shambles. Customer loyalty clearly means nothing to this company.Moreexpand_more

Absolutely fantastic service. We will only ever use these in the future. From the second they arrived they didn't stop working and were super polite, quick and efficient. Cannot recommend highly enough! .

Donexperencedremovals moved my belongings out my property, put them in storage and then moved them to my new property during this extremely difficult time in all our lives. Everything was done efficiently and with great care. As well as that Don and his assistant acted with great courtesy and kindness throughout. He got back to me almost immediately every time I contacted him. I couldn’t have been more pleased with the service Don provided.

First class service from Don and his team, in the first instance very prompt and on time always polite and care taken with all of our furniture when packing into our temporary lock up. Will definitely be using Dons removals for when we move out of our storage and into our new home.

Really friendly and helpful when we initially made our telephone enquiry. Price was cheaper than other local firms. Turned up on time to mother in laws house and she commented on how friendly and professional Don and his colleague were. Would definitely use again and would recommend to family and friends.

We used Don for a huge house move. Don and his team were on time, professional and very careful. Our items arrived safely without any damage. We were worried at first because our last removal company failed us. However Don was great. We would highly recommend his company to everyone.

Don was very helpful on the phone and he was flexible in finding a date for the removal and made everything simple and straightforward. Some companies promised to phone back with a quote but didn’t. Don delivered on all his promises and we think he provided a quality service. He arrived on time to collect the furniture and the move was done efficiently. We would definitely use his services again. Thank you!

I have used the services of Don 3 times and each time the move was efficient, reasonably priced, fast and my belongings were completely undamaged during transportation. Don and his helper were really friendly and I was very pleased with the service I paid for. I will most definately use them in the future and highly recommend them.

Don and Connor moved me today from Wiltshire to Cheltenham. I could not have been happier. They were efficient, kept me updated with their arrival, got everything done safely and speedily and all with a smile! I’d definitely recommend Don and would use him again.

Don arrived on time and provided an efficient and excellent service. He was professional and attentive to our needs. Our furniture was removed quickly and carefully. He was friendly and helpful which helped to ease the stress. This is the second time I have used Don's service and will be using him again in any future moves.

On 7th July, 2017, Don moved our son's belongings and disability equipment (a lot of stuff! ) from his care home in Gloucester to his new placement in Peterborough. We couldn't have asked for a better job. He was waiting and ready at the agreed pick up time, fast, careful, cheerful, efficient, and a really nice guy.

Great guy. And just a power house. Dom himself helped me move from gloucester too worcester and im so glad I picked and used him. Cheers dom m8.

Don is so amazing at what he does I have used him twice and would recommend him to anyone he's really friendly and really helpful.

Can not fault the service! Don was so quick and efficient. He made the move so much easier. I would recommend Don to anyone looking to move. Good work and thank you.

Overall the service was fantastic, there was no problems and I cant fault them in anyway. I phoned them late last night to pick a bike for me and they did it with no problems the next day couldnt as for a better service. Thank you Don ?

Removals are such a stressful event however I can't recommend these guys enough! They really took the stress out of my move. They were very reasonable, took exceptional care with my belongings and were exceedingly professional. I would use them again for sure! A+. Many thanks.

Fantastic service, I used Don for a house move and the service and help that he provided was brilliant. On time, value for money, helpful, will definitely use again. Thanks Don.

We used Don to move a piano locally that we had found on Gumtree. His quote was significantly lower than others received and he was very prompt and efficient (at 8am on a Sunday! ). The piano did get one small knock which caused one of the keys to stop working but I managed to reseat the key later so it's working perfectly again. Overall an excellent service - very fast and efficient at a competitive price.

Great Service - was really quick arrived on time - before me ! We received a friendly helpful service and the costs were very reasonable. I will be using them again deffoo.