Member since : | 19 Jun 2012 |
Manually reviewed : | 21 Jun 2012 |
Last updated : | 1 Oct 2023 |
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Fantastic job! We needed five different DVDs printed across three boxes - and to be honest we were new to DVD creation and hadn’t left ourselves enough time. But Chris was amazing! Helped get our order through super fast, and even helped when we were having issues with authoring the discs. Would definitely recommend!
Made an order on DVDs and mugs on 4th May 2020, was assured that I would receive my items within 1 week. After making payment, I received no reply to my emails for over a week and no-one answered the Demomaster phones. 3 weeks later and after a lot of chasing and 'failed UPS collections', my box of 20 mugs arrived, all completely broken and damaged as they hadn't been packaged correctly. The printing quality in itself was shoddy, with the one mug that arrived intact showing that the printing wasn't straight and also very prone to marks and scuffing. A day later, the DVDs arrived. Many copies arrived damaged and with cracks on the boxes as they also had not been packaged properly. The discs were printed with a very cheap inkjet printer which left defects amongst all of the discs. When trying to remove the discs from the boxes, the ink stained my fingers which shows they are not coated after being printed. After wasting a month with all of this, it then took an additional 2 weeks and more chasing to get a refund. Honestly, the worst customer experience I have ever had. No apologies from Demomaster, a shambles and a complete waste of time.Moreexpand_more
Couldn't be happier with the service from Demomaster. I have used them numerous times for my indie label to produce demos/promos, and they have always gone above and beyond for me. They are a complete dream to work with. Unlike most other duplication services I have come across, demo master have a help chat box on their site and are always really helpful over email in doing what they can to make things exactly how you want them. I wouldn't use any other service now, can't fault them. Good prices too, and extremely quick turn around which always helps in emergencies!
Had to order 10 CDs to arrive within a week and arrived the day after ordering, with everything as I wanted it. Very easy communication, prompt replies to my queries checking everything was in order. There was the occasional mark on the CD cases but they're very faint and this is barely noticeable. Brilliant service for a great price too, wouldn't hesitate to use Demojmaster again.