Member since : | 1 Aug 2012 |
Manually reviewed : | 26 Jan 2021 |
Last updated : | 11 Aug 2023 |
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I have ordered 2 things for my birthday coming up was told it will be between 5 and 7 days as standard delivery on one app it still says its been processed have not had an email about when I will get it or anything really disappointing I tried emailing customer service and other emails that was on a Website nothing.
As a skincare junkie this is honestly one of my least favourite. I dont mind the 24k gold face face mask if I had to rate any of their products but the products smell generic, average to low quality as is the packaging. I honestly really would not spend any money on a purchase from Cougar and unfortunately if I was gifted a set, I would be passing it along. Sorry Cougar.
Dreadfull…. Cheep nasty items. It does nothing for your skin…I had it so I tried it…Nothig changed on my face…. I made a order used a code. Next thing. I get an email saying cand/order…As I appliyed a code I should not off…With that offer…They took my money thoe…Never refunded me…4 months later still waiting…I called via phone they say there send it out bk to my bank but never arrives…I dont belive these products work. If some think is to good to be true…It really is…. But dont take my word for it…Try and see for your self. If u like to waste money.
After seeing an offer of their's advertised on a freebie group, I jumped straight onto it. A large sum off and just pay postage? An easy christmas gift I thought. Nope, the makeup I recieved looked like it belonged in a dollhouse. Posted it on the page that advertised it where members unanimously agreed that the company is awful. Most people on the page think that Cougar pays them to advertise their "products" as despite many people being unahappy with what they got, the page keeps posting their products. The page is called Latest Free stuff, who after my post was approved and people began theorising, decided to delete my post to do damage control. Do not buy from cougar, as they are clearly just markup price discount scammers.
Appalling customer service I received from a recent order I made with this company. I have made 3 orders with Cougar Beauty within the last 2 months and one of these orders didn't arrive, I contacted customer service on 3 occasions and each time they didn't even read my complaint just replied with a generic answer that I hadn't even asked. Eventually having proven the package had been delivered 3 weeks ago and I hadn't received it they changed their tact to "well it's been delivered to the address you live at so nothing we can do"I have told them on 4 occasions I hadn't received it, asked who had signed for it and nothing came back They take your money but have no interest in making sure you get your goods, dreadful company, BEWARE ! .
I bought a mystery box from them, it arrived in a damaged box with the seal broken. The majority of the products inside had signs of being opened. I emailed to advise and ask for a prepaid return label and a refund. They replied that I could return the product but they do not issue prepaid return labels. I replied to say that I should'nt have to pay to return a tampered product. They replied saying that I could keep the product and they would refund me for the product but they had already paid out for postage so they would not refund that. Their attitude to customer satisfaction and quality of product seems to be non-existant. They should have been concerned that an item of theirs had been sent out opened and seals missing. I decided to be content with the refund for the product and lose the postage as it seems that I faired better than other unsatisfied customers. I guess I have to learn by experience and will never shop with this company again.Moreexpand_more
I ordered a few gift sets over the Christmas period, they all arrived very quickly. The problem is they are all in tacky plastic bottles or tubs, on nearly everyone of the tubs I received the label hadn’t been stuck on straight, one end is on the middle of the tub while the other end is just under the lid, so it’s impossible to give them as a gift to someone. The biggest problem is some of the descriptions of the products on this site, I ordered a mans gift set, which to be fair to cougar had about 20 products in. The site said it had over £250 worth of product, which was sold at around £70, then reduced to I think it was £23. Here’s the crunch, I’ve seen at least 4 of the products in my local £ shop and the rest are just not good quality at all, cheap and tacky are words that come to mind. A friend of mine ordered the equivalent woman’s box at the same time, again lots of product in the box, but again in cheap plastic bottles and tubs with uneven labelling. She found nearly 3/4 of the products on the fragrance direct website for between £2. 99-£4. 99. So this ‘ £250 value ‘ is not just misleading it’s a blatant lie, there is no where any of these products added together would come to anywhere near that. I did phone the company and politely pointed this out but they were not interested at all, they said send them back ( I’d have to pay the postage) and I could claim a refund. The next part of the conversation with the lady was astounding but it is 100% true. I said “let’s be honest here these products are rubbish” she laughed and said “yes, I know”.There’s nothing more I can add to that. I thought I would write this review not with any malice but I think people should know how this company operates before spending their hard earned cash there.Moreexpand_more
I bought a deal with plenty of different products, and was looking forward to them. I have only tried a few of them, but every one of those I have tried is heavily perfumed. Actually to the extent that it triggers migraine for me. But if you like perfumed products I think they will be a match. I was also a little dissapointed by the packaging it comes with. The box look nice, but the bottles are just the cheap kind you can use for travel. I had wished that it was a little less cheap packaging, it makes what is said to be a good product, seem like a OK product. But if you buy sets with many different ones, it is definitely value for your money. In the package I purchased it definitely was a good value for your money. I would have liked them better if they weren’t so perfumed, and the packaging didn’t look so cheap, but the products are probably good according to the reviews I’ve read ?.Moreexpand_more
Im australian and Cougar beauty products are my new favourite obsession! I have a collection but so far have used:Snake venom day moisturizer. Snake venom night moisturizer. Wild caviar hair mask. Snake venom serum Tooth gloss. I love all of these! My skin certainly is more even and soft and the tooth gloss seems to work well, I'd recommend them to everyone. Like I said, it's my addiction so I also have several other serums and creams. I will update on the next few months on how the others perform :). Thanks cougar beauty.
My experience with cougar product was very negative. Ii would rate it negative 10 over 10, even 1 star is pretty high. I purchased the extensions n it was really of bad quality, like made out of plastic or even worse. When I have contacted the company, they responded that their quality of products is good without the possibility for return. I think it is really a rip off and people behind this company is stealing money of customers. I vividly recommend to not buy anything from this company as if hair extensions are that of a bad quality with higher price, what will be the quality of makeup or any other products that may have bad effect on your skin or hair…i can not even imagine of what materials are done.
These hair extensions are just awful, the quality is dire and having used hair extensions before I do not think it is real human Remy hair, the hair was all frizzy and extremely fake looking, I bought these on a deal from living social and paid €30 plus shipping, they are supposed to be worth £159 which in my opinion would be a complete rip off, I'm just glad I did not pay full price, I will never wear them as they are just awful.
I bought hair extensions from them through wowcher, so instead of being £160 something it was only £30. I thought great value for money but I was so wrong. After waiting over a month for the product ( supposed to be 10 days) with almost no contact (I had to email wowcher to get them to respond) they finally arrived. No apology. The extensions were 18", blonde, supposedly grade A re my hair. I was very please with the colour match but they had a horrid plasticky smelly to them which even after a wash still remains. Not only this but the extensions were extremely frizzy at the end which no amount of straightening or serum would sort out. There were more coppery coloured hairs through them which seemed to be the frizzy ones as they were quite wiry. I ended up having to trim off a few inches to sort this problem out. You may think, why not just return them? But after the hassle of them actually getting to me, I then didn't want to go through more in order to return them to get my money back. My only sollace was that I hadn't spent the hundreds of pounds they should have been. If I had, I'd be fuming. I'd definitely recommend to stay away from this company.I also find it very interesting that almost all their good reviews on this site were made all on the 19th of feb. Suspicious.Moreexpand_more
Bought their hyaluronic acid facial oil on a groupon deal. Thank god I never paid the full price of £67: 95p. It came in a cheap plastic bottle no instructions it looked and felt like something from the pound shop. Very disappointed will not be buying any of their products in the future.
Currently have been waiting 8 weeks for these to arrive. I have tried to contact their Customer service but only get a automated email back. This is an awful company with no standards. Never buy anything from them unless you want to just throw your money in the bin. Still have no spoken to an actual person - I doubt these will arrive.
I have ordered remi hair extensions and rose skincare set. Happy with the products I have purchased. I used the hair extensions on my wedding (as on picture)- really happy! And skincare smells lovely, also in convenient containers, ideal for travel!
Never recieved my order. Took 2 months to finally get a refund. Very poor customer service. No help at all. Cougar beauty products are happy to take your money but not send out your order. Wowcher has also willing to not promote cougar beauty products for there poor quality and costumer service.
Placed my order 19th of february. The payment went through my bank account on the 20th of february. Now we have 17th of march, and I still haven't received any products. I have called 3 times, and each time they say there has bin a mistake and my order will be sent immediately. Yesterday my order was still not sent and the lady in costumer service promised to go to the warehouse and talk with them and call me back before 13. 30 she never did. Still haven't heard anything. Really disappointing and unprofessional! Update: We have the 5th of october now and I just got a respond to my review. Says more than any Words.
I have purchased several different ranges from this site and find they are all very good and the results I have achieved exceeds what was anticipated. Always looking out for new ranges to try.