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Citigas Emergency Gas Services Ltd

24 Reviews
Recommended
Member 14+ Years
350544
477 Nottingham Road
Giltbrook
Nottingham
Nottinghamshire
NG16 2GG

Tel:
0115 877 ****


schedule Closed : Opens at 10:00keyboard_arrow_down
Mon - Fri: 09:00-17:30
Sat: 10:00-14:00
Sun: Closed

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Member since : 28 Mar 2011
Manually reviewed : 28 Mar 2011
Last updated : 21 Mar 2025

About Citigas Emergency Gas Services Ltd


With a showroom in Giltbrook (Nottingham), Citigas Emergency Gas Services Ltd provides plumbing and heating to clients throughout the East Midlands. Set up in 2004 the Citigas team has many years of experience in the plumbing and heating industry.

Helping both domestic and commercial customers to install and maintain plumbing and heating systems, Citigas provides businesses with the professional standards of service expected. With a fully trained staff and a comfortable showroom, the Citigas service is designed to be cost effective.

Citigas Emergency Gas Services Ltd has an expanding customer base, based in the local area, including private landlords, Age Concern, Nottingham City Council, Leicester Housing Association, Spirita, Westleigh Developments and many domestic customers.

The organisation specifies, supplies and installs reliable plumbing and heating solutions, including high efficiency boilers, solar panels (photovoltaic and solar water), bathroom fitting as well as repairs and servicing. Designed to meet the client's requirements all Citigas systems are guaranteed.

The company has a team that includes more than ten engineers and support staff, all trained and qualified to the highest standard.

The company is owned and managed by Derren Burton who has been working in the plumbing and heating trade for many years.

Having previously worked for Nottingham City Council in their building works department - with responsibility for quality, Derren is well qualified to manage and maintain projects from large to small.
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24 FreeIndex Reviews - Ranked 6th out of 162 UK Heating Installers

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Fiona Slatcher
Southwell
I was very pleased with Callum who came to service my boiler. He was polite and considerate and left everything clean and tidy. He also gave me advice about anything that might need doing in the next year. I had my boiler installed by citigas a number of years ago, as well as a wet room, I would recommend them.
Steven Draper
Alfreton
Fortunately I haven't had to use Citigas for a while now but when we wanted to upgrade the radiator in the conservatory they were both helpful and efficient. I would recommend them as they have done earlier work for both myself and my familt.
Peter Minkley
Eastwood
Very efficient, on time, courteous and very competitive price. Will always use.
Steve Hallam
Eastwood
An Excellent company we have been using for over 5 years they are our go to company for all our Heating and Plumbing issues highly professional.
Jane Hutchinson
Eastwood
Been with cicgas for 20 years. Just replaced my boiler from that time. Quick professional and reliable. The son of the owner (who fitted the first one) installed this one. Son like father did a wonderful job. Will continue using citigas and recommend them highly. Thanks Jane.
Andrew Lockwood
Carlton
The engineer was great, got on with the job he was brill. Was originally given time between 12 and 5, when I rang at 3. 30 to see if I had been forgotten and was told that it would be 4 ish, could hae been told that earlier though instead of waiting all afternoon from 12 o'clock.
Dan Lilley
Nottingham
As usual, the service was friendly, efficient and good value for money. Would certianly recommend Citigas for boiler servicing.
Geoff Bowers
Nottingham
Our boiler was installed over thirteen years ago by this excellent firm! They get top marks for every level. Expert, efficient, friendly and all at a very good price! Thankyou CITIGAS! ? .
Ian Crawford
Nottingham
The fitter arrived on time and was quick and efficient also gave us useful information about the boiler, would recommend this firm again.
Kathryn Perry
Eastwood
Professional courteous service……. You can trust Citigas.
David John Taylor
Eastwood
He arrived on time with no fuss and got on with the service of my Worchester boiler. Fast and efficient he even refused a mug of tea so he could get on with the job. Gave me helpful advice regards a basin tap that was causing a bother. Thanks again and will certainly will be recommending you in the future.
Ruth Sanby
Eastwood
Highly recommended city gas. We had a boiler installation and complete bathroom fitted, always on time and very professional. They did an outstanding job.
Thomas Jamison
Eastwood
We had a bird trapped behind our gas fire. Contacted Cities, who were here within the hour. The engineer removed the fire, released the bird, and reinstated the fire in under an hour. The service we received can only be described as fantastic, and will certainly use this company again.
M John Smith
Eastwood
A great service from Citigas. Office staff very helpful, courteous and friendly. Engineer very friendly, professional and knowledgeable. Boiler fixed quickly and at a very keen price. Will definitely be using Citigas again in the future. Thank you.
Linda Hibbert
Nottingham
The annual service of my boiler and fire was excellent as usual. Paul Watkinson was friendly, considerate, and efficient. I wouldn’t hesitate to recommend Citigas.
Ken Baylis
Nottingham
Very good review - friendly staff and well run company. Everything in order.
Stella and Stephen...
Nottingham
We called out Citigas in an emergency a couple of months ago to fix a leak in the toilet. We were happy with the service we were provided and the drip was fixed. Fast forward to now, and we have the same drip, called the emergency line like before. The lady on the line wasn't the politest to say the least, the earliest they could get someone out was a week and a half! I said I thought this was an emergency call out service, her reply- it's for heating not drips! Hmm so how come they came out last time for a drip? False information then on their website when they say…. "whether it's a failed boiler, dripping tap. Leaking valve"…. "give us a call and we'll be with you to get you sorted!" Not the case is it? Won't be ringing you again.Moreexpand_more
Jane Biddulph
Nottingham
Was very pleased with new fire and surround, engineers were very polite and professional and did an excellent job and tidied up afterwards. Would not hesitate to recommend Citigas to all my friends and family.
Alexandra
Nottingham
We rang as an emergency to fix a water leak, which was gushing out of one of the pipes in our extension. They were prompt, efficient, knew exactly what the problem was and fixed it immediately. The man who came arrived early. He was very professional, genuine and friendly and even gave us further advice on how to prevent the problem. Fixed our water leak, good price and got our downstairs toilet working normally again. We payed £65, no extra charge.
Robert Mooken
Nottingham
I rang Citigas Emergency Gas Services to repair my boiler as I had no heat nor hot water. They responded very quickly and kept me updated throughout the process. They arrived the same afternoon and repaired my boiler within 20 minutes. Thank you Citigas and keep up the excellent work.
Response : Many thanks for the kind words . We're glad have you up and running again :-).
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