Member since : | 11 Mar 2019 |
Manually reviewed : | 11 Jan 2024 |
Last updated : | 11 Jan 2024 |
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NEVER BOOK THIS COMPANY! Even one star is a lot for an absolute sham of a company. Booked an airport drop off for 8. 10am. Rang them four times since 7. 30 to confirm, and then re-confirm as I wasn’t sent the drivers detail. Each time to be told it’s booked and on the call at 8. 15 I was told the driver was 5 mins away. Then at 8. 30 I call again to be then told the driver was miles away (in W5 when the pick up was in N6)! All with absolutely no remorse that you’ve completely screwed over a family of 5 travelling abroad ! A cancellation is all they offered - we eventually booked an Uber XL for double the price and are likely now very late for our flight! I demand a full compensation for the Uber XL booked plus the stress and inconvenience called - no apology will be good enough. It’s a shambolic company with no professionalism or respect for its customers!Moreexpand_more
I booked this company for 2 airport transfers. The driver was late for the first booking and the second booking was cancelled an hour before the scheduled pick up time. As this was an airport transfer, it was a very stressful and upsetting situation to find ourselves in. My daughter and I were literally left stranded in London a few hours before our flight, during rail strikes. I had seen a similar comment in another review so this is obviously a regular occurrence. I would highly recommend paying a little more for a reputable and reliable company, which this isn't. Avoid this company at all costs.
Terrible service. Do not use. Arranged airport pick up with a car seat. Driver had no idea how to fit the car seat so suggested he drives in a completely unsafe position without a seat belt. Driver was very rude and actually physically rough with our 8 month baby when trying to fit the car seat with her in it. Worst customer service I have ever experienced. Head office screened our calls and refused to pick up the phone when I tried to speak to them to suggest they send a different car and driver. Left us completely stranded.