Centrebound

About Centrebound

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Centrebound offer affordable, flexible and effective multichannel mystery shopping that adds real value to our clients. Centrebound offers a range of additional services as well as our mystery shopping proposition.

Centrebound was formed in July 2013, offering a different range of services for businesses across the UK. The unique approach we take to understanding your needs and providing a bespoke service, to each of our clients, is where we really set ourselves apart. The years of experience we have, in our respective fields, means our consultants provide specialist support and work with your business to develop a relationship that can bring a tangible benefit.

We offer:

- Telephone mystery shopping.
- Email mystery shopping.
- Web chat mystery shopping.
- Customer insight analytics.
- Sales and service consultancy.
- External QA function.
- Competitor benchmarking.
- QA and Training standards.
- Sales and service training.
- IVR design.
- Capacity planning consultancy.
- Resource planning consultancy.
- Customer service budgeting and modelling.

We provide the insight to increase sales and improve customers service and we give you the tools to do it. By backing up insight and analysis with appropriate process and measures we will help your company drive sales and improve service performance.

Call and speak with our experts today for a free no obligation quote.

Store and Venue Mystery Shopping Service.

Centrebound’s Store and Venue Mystery Shopping service is designed to provide businesses with detailed insights into the quality of customer service, operational efficiency, and overall store or venue performance. This service allows businesses to assess how staff interact with customers, how well they follow procedures, and whether the store environment meets company standards. Mystery shopping visits are conducted by trained, undercover shoppers who pose as regular customers. These shoppers evaluate various aspects of the customer experience, providing unbiased and actionable feedback.
Key Areas Evaluated:

Customer Service: Shoppers assess how staff engage with customers, including greeting, attentiveness, product knowledge, and handling of queries or complaints.
Store Environment: The physical state of the store, including cleanliness, layout, stock availability, and adherence to brand presentation standards, is evaluated.
Compliance: Shoppers check whether staff follow legal and company-specific compliance measures, such as age-restricted sales and health and safety protocols.
Sales Approach: Assessment of how staff handle upselling, cross-selling, and customer recommendations to drive sales and enhance the overall experience.

Benefits for Businesses:

The insights gained from mystery shopping help businesses pinpoint areas for improvement, develop training programs, and ensure consistent performance across multiple locations. Comprehensive reports, often including both qualitative and quantitative data, allow businesses to make data-driven decisions that improve customer satisfaction and operational efficiency.

Customised Solutions: Centrebound tailors its Store and Venue Mystery Shopping service to fit the unique needs of each business, whether it’s retail, hospitality, or entertainment sectors. With video and in-person options available, Centrebound offers flexible solutions that provide real-time feedback and detailed analysis.

Age Restriction Testing Services by Centrebound.

Centrebound's Age Restriction testing Services help businesses ensure compliance with legal regulations surrounding the sale of age-restricted products, such as alcohol, tobacco, lottery tickets, and other items like knives or gaming services. These services are crucial for businesses operating in sectors such as retail, hospitality, and entertainment, where the sale of restricted products must adhere to strict laws regarding the minimum age of customers.
How Age Restriction Testing Works:

Centrebound employs mystery shoppers who appear younger than their actual age or meet the legal threshold for age verification. These undercover shoppers attempt to purchase age-restricted products without presenting identification, testing whether staff follow proper procedures. The shopper records whether the business requests proof of age, such as checking ID, and whether any sales violations occur.
Key Areas Evaluated:

Compliance with Legal Requirements: The testing ensures that staff consistently ask for identification when necessary and comply with laws governing the sale of restricted products.
Staff Training: The process helps businesses assess whether employees are adequately trained to identify and handle situations requiring age verification.
Consistency Across Locations: For businesses with multiple locations, Centrebound’s Age Restriction Testing helps ensure that all sites comply with company-wide standards and legal obligations.

Benefits of Age Restriction Testing:

Avoid Fines and Legal Penalties: Non-compliance with age restriction laws can lead to fines, loss of licences, or legal action. Regular testing helps businesses avoid these costly penalties.
Improved Staff Awareness: Testing highlights areas where staff may need additional training on age verification processes, ensuring they remain vigilant and confident in enforcing legal requirements.
Reputation Management: Being compliant with age restriction laws helps businesses maintain a positive reputation with customers and regulatory bodies, showing a commitment to responsible selling practices.

Detailed Reports and Actionable Feedback:

Following each age restriction test, Centrebound provides businesses with detailed reports outlining the results of the test, whether compliance was maintained, and recommendations for improvements where necessary. These reports offer actionable insights, helping businesses refine their training programs and tighten compliance procedures to reduce the risk of violations.
Customised Solutions:

Centrebound’s Age Restriction Testing Services can be tailored to suit the specific needs of a business, whether it involves regular testing schedules, multiple product types, or a combination of in-store and online transactions. This flexibility ensures that businesses receive the most relevant and practical feedback for their operations.

By regularly conducting age restriction tests, businesses can maintain compliance with legal requirements, protect their reputation, and ensure that staff are equipped to handle the sale of restricted products responsibly.