Celsius Plumbing and Heating

I recently had the pleasure of working with Celsius Plumbing and Heating, and I must say, their service exceeded my expectations. From start to finish, the entire experience was smooth, professional, and, most importantly, effective.

RIP OFF We have been asked to pay 96 pounds for someone to come and have a look at our sink issue. Someone came the 2nd of February and  I quote " that seems messy, I take pictures, show my manager and he will send quotes "- 10 minutes job. We are the 15th March, we still have received no quotes, no news. In the meantime  I had the job done by another plumber who looked for free. When asking explanation to the compagny  " the person who came to check does not work with us anymore so we could not do anything ", we have been calling three times times for a partial refund been, been told the manager would call us back, it has been 10 days, but they still avoid us.

Good service, plumber very good. Would use again.

Refreshingly seem less process from the minute I logged the issue regards my boiler, I received a callback within 15mins and an engineer on-site within 2 hours. The property is lived in by my elderly father-in-law, the call handler explained this would be a priority given his age, System back up and working same day, with further remedial works to follow. A quote received almost instantly which we approved then a date to return and carry out the works. These guys really are a great company.

After reading great things about this company I decided to use Celsius for my annual servicing. I have been a British Gas customer for over 20 years and thought I was receiving good service until I tried Celsius. Like many of there other reviews, this is a very well ran organisation. From the chap in the office I spoke to, and the technician arriving, I was amazed how a small local business can outclass a giant in the industry. Cannot recommended Celsius highly enough.

This company ooze professionalism. Covid-19 social distancing greatly observed, updated me prior to arrival what to expect from them and turned up with mask, visor, shoe covers and gloves. Overall experience 10 stars.

This company has restored my faith in using tradesmen. I moved into a flat which needed a lot doing to it and from start to finish the team were fantastic. The office staff are lovely to deal with and the workers on site were professional, courteous and tidy. When they finished I could hardly notice they had been. I had a new boiler system installed and will happily recommend Celsius to friends and family.

Awful, awful customer service. Celsius' initial quote was comprehensive and re-assuring. That was however the best part of the experience. The job was a new boiler and full re-plumb of a flat. Initially we agreed to complete the job in five days. At one point the engineer offered to either hang the radiators as scheduled or come back at a later date. They failed to mention that Celsius would seek to charge us twice for this work! When they came back to complete the works, the condition the flat was left in was utterly unacceptable and rather than focusing their efforts on resolving the situation, they sought to blame others. The communication with the office was amongst the worse I have ever experienced and when I copied in the Managing Director, he refused to take ownership and abrogated responsibility for the situation at every opportunity. Poor customer service and a needlessly difficult experience.Moreexpand_more

Out of this world service. Where is the option for 6 stars? I called my letting agent Arden Properties at 09:00 one morning with an urgent plumbing issue and the owner of Celsius: Michael attended within around an hour of being given the job. Every aspect of the repair carried out, the tidying up afterwards and the communication with Joyce in the office has been flawless. I was kept informed every step of the way. I would highly recommend this company. However, prepare yourself for the shock of dealing with faultless professionals. With sincere thanks from the tenant Earlston Place. There wasn't the option not to rate value for money, but as a very experienced letting agent instructed them I am guessing that aspect of the service is fantastic too!Moreexpand_more

Rubbish service, incompetent staff. They never showed up for the appointment that was set up. I waisted a day of holiday because of them. Than took the payment twice. Very inconvenient. The guy that came in talk about what else I "really need" to have installed. Starting from a new boiler, to draft installations and a power flush. Everything was done within the last few years. Its very unprofessional to try to talk a customer into services he/she does not need.

Michael came to repair my ancient boiler a month or so ago, and I was very impressed by his easy-going manner, professionalism and obvious knowledge and expertise in his trade. I would definitely recommend Michael and his team.

Just had a wee one and the old boiler made a real racket - heard about Celsius through a friend Mike came in short notice and did ecceptional work at a great/fair price. He also worked around the wee one sleeping. I'm not generally a rewiew poster but they did me proud.

Celsius have recently installed a new Combi Boiler boiler for me. The job involved the removal of hot & cold water tanks, and installing the boiler in a different location to the old one. Celsius gave me the best quote from 5 different companies, kept in touch throughout the whole process and even worked over the weekend at no additional cost to ensure the job was completed on time. All in all, a great service. Can't recommend highly enough.

First came into contact with Michael when we called him out for an emergency and any time we need a plumber we use him. Have recommenced to both family and friends. Thanks.