I am a lady in my late 60's and had Kevin Walsh to fit flush downlights to a large bedroom and install a light in my garage. He arrived promptly at 8am with his assistant and worked diligently until finishing the job at 11am. Kevin pointed out that he has drilled a 6cm diameter hole from the bedroom into one of the joists in the ceiling in error, and I would have to fill this in myself. And also, although not responsible for the hole that the original light fitting came out of, this too was left as a gaping hole in the ceiling. I had expected that at the very least some expanding foam or plasterboard could have been used to fill both in. He told me that I, or my son, would have to go up into the loft and put some plasterboard over the 2 holes and plaster them over in the bedroom. This is a daunting task as the loft is not boarded and the joists are covered with thick insulation, quite a treacherous endeavour to walk along hidden joists with nothing to hold on to! So although the work was completed, we were left with 2 holes to make good. There were also 6 pencilled crosses left on the ceiling next to various light fittings, which may not seem much, but it wouldn't have taken up much time for him to remove these before he left. On payment I was shocked to find that he wanted cash-in-hand. I told him that I didn't have £300 in the house. He told me to go to a cash machine and he would wait in his van until I returned. I do not think that this is a very business-like and I was very uncomfortable dealing with him in this way. I got no receipt. I am happy with the lights but it's a shame a few things let the job down. .Moreexpand_more
Response : We marked the ceiling a few times , until the lady was happy with the spotlights positions . The hole in the ceiling was where her original light was , and it was removed , due to the spotlights being fitted . Told the lady we were electricians and not plasterers . The lady can have a receipt . I do wish the lady had complained there and then , as I could have done everything she wanted apart from the plastering . I have over 1065 excellent reviews on trustatrader, and always endeavour to satisfy our customers . However , we do not plaster.