Usually a good service but when they mess up they are very bad. Booked a taxi for 5. 45 pick up. Didn’t come. When I called the gentleman just passed the blame to his colleagues. Taxi didn’t come until 6. 05. This means I was late collecting my son from nursery and incurred a fine. Gentleman, Nasser I think, apologetic but said nothing else he could do. Lost faith in them and don’t think I will be using them again. Just a note to the company reply – my fine from the nursery was £10 and my cab fare was £7. 50 they offered me a refund of 75p….Insult to injury really.Moreexpand_more
Response : Yes vehicle was dispatched late, We apologised for this inconvenience. Customer wanted compensation for more than the trip was worth and told her we could not do this and offered her a refund on the companies commission, so was told not happy with that amount and will name and shame u.