Bang Consulting Ltd

About Bang Consulting Ltd

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Bang Consulting is dedicated to helping businesses create a future where customer-centricity drives every decision.

With an holistic approach, we integrate deep customer insights and company data to deliver innovative strategies. We ensure your business not only meets, but exceeds customer expectations.

In turn that leads to sustainable growth and improved profitability.

Client Insight:

This is our key service valued by so many clients. After running a workshop with you we carry out structured telephone or video calls with your customers. The focus is on capturing the unvarnished truth. We then evaluate the results, write a report and present back to the Board/CSuite.

You will gain clarity on:
- What you are doing well
- What customers value about working with you
- Other opportunities - whilst it isn't a sales tool, it nearly always unearths growth
- What needs fixing - any areas of development.

We will then work with you to develop an action plan and how to communicate that back to customers.

Customer Consultancy:

Businesses approach us when they are facing challenges in the business. They want to grow but growth has stalled and they are not sure why. Maybe customer retention is not as good as it was or profitability is not hitting that magic number.

We sit down and talk through your plans and where you want to take the business. Then we work with you to create a roadmap on how to get there.

Of course, we then talk to your customers. We want to triangulate the thought process to ensure anything designed is what customers want.

Then we work alongside you to implement improvements to deliver improved customer experience - supporting improved customer retention, loyalty, increased spend, more referrals, better lifetime value and better profitability.

Sounds interesting? Let's talk!