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Auxillis

302 Reviews
Outstanding
Member 10+ Years
652856
Redmond House
Fern Court, Bracken Hill Business Park
Peterlee
County Durham
SR8 2RR

Tel:
034 4571 ****


schedule Open 24hkeyboard_arrow_down
Mon - Sun: Open 24h

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Member since : 27 Jul 2015
Manually reviewed : 12 Aug 2019
Last updated : 17 Jan 2025

About Auxillis


Auxillis provides market leading accident claims management services to motorists across the UK, with almost 30 years of experience.

Established in 1986, we are able to manage your initial call and assessment, online documentation, vehicle hire, delivery and repair of your own vehicle. We will coordinate, arrange and communicate with all parties involved to return you to the position you were in before the accident.

Our partners include many of the UK's major insurers, brokers and automotive sector businesses. We focus on the provision of high quality services for high volume partners. Our partnership model allows us to work closely with clients to understand their needs, and through our expertise and capabilities provide solutions that offer the best customer journey and experience.

We have an extensive fleet of over 8,500 vehicles including domestic and prestige vehicles as well as light commercial vehicles. Our network of 26 branches are based throughout the UK enabling us full coverage and the ability to provide a rapid response.

Auxillis were crowned Customer Experience Champion at the prestigious North East Contact Centre Awards 2015. The award was given in recognition of the industry leading achievements we have made and our dedication to constantly improving the customer’s journey. At the 2016 awards, we were runners up for the Contact Centre of the Year (over 250 seats) and the Learning and Development Heroes.
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302 FreeIndex Reviews - Ranked 2nd out of 3 UK Accident Management Companies

Rating Distribution

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Mrs J Clay
Chester
Auxillis were excellent from contacting me the day after my accident to dropping the courtesy car off and keeping in regular contact with updates. Definitely recommend them .
Angela Smith
Broughty Ferry
Excellent service from start to finish of a vehicle hire that I required. Very professional, friendly staff and the vehicle was 100%.
Peter Smith
Wigston
Following an accident auxillis supplied the courtesy car, the service was excellent from the first contact, the driver that delivered the car was polite and prompt as was the driver that collected the car. All in All very good.
Vivienne Scott
Acresford
I was involved in a accident and I was able to have a hire car. I was contacted by Auxillis to arrange one. I filled the form out on a Saturday morning and the car was here later that day. Brilliant service. Customer service was excellent too and answered any queries I had. Phone answered promptly and knowledgeable staff. Car was collected the day after I contacted them to let them know we didn't need it anymore. Excellent service all round.
Thomas Simpson
Ashton-In-Makerfield
Exceptional help from the 1st phone call to advise my vehicle had been damaged, from then on everything was dealt with quickly and efficiently. Staff were very polite and slways contactable for any questions I may have had. Best service I've had in 40 years of driving.
Mervyn Brighten
Shipdham
Professional and friendly, prompt service, good quality vehicle delivered on time and collected from my door.
Paul B
Derby
Excellent communication and service, car delivered and collected as arranged, car was in excellent condition and similar to mine that was in for repair.
Paul Stoddart
Stanley
Customer service personnel were extremely polite and helpful. Hire car arrived very promptly and was immaculately clean both inside and out. The two gentlemen who came to collect it, after my own car had been repaired and delivered back to me, were very friendly and polite. I would definitely use this company again if the need arises. Highly recommended.
Tony Arthur
Hamilton
Great service from start to finish.
Kerry Haigh
York
Auxillis the car hire company were absolutely fantastic . Very organised my courtesy car was delivered promptly It had to be changed after a few weeks as it was due a service and another replacement was sent , stress free thank you . As far as my repair has gone on my car shocking ! .
Adrian Sanchez Fer...
York
Excellent service. The car was in perfect condition and the customer service fast and easy to reach.
Stuart Steele
Barnsley
Wonderful service -- phone calls every week to keep me updated -- super Audi Q5 courtesy car --- Thank you to all concerned.
Diane Andrews
Rotherhithe
Very efficient helpful.
Dave Middleton
Potters Bar
Scammers DO NOT USE, they use another scamming company Acorn assessors who write your car off by just looking at photos and don’t actually come out to the vehicle. Daughter’s car was deemed a write off with a cost of repairs around £7000. Got quote with ChipsAway for £260 and my mechanic confirmed nothing wrong with what was quoted for and they wanted to write the car off. No wonder insurance is going up. Bloody disgrace! .
Mohammed Shahjahan
Bletchley
I used them not good at all best of my opinion.
Elliott Martin
Auxillis proved to be very professional and helpful in assisting me with my insurance claim. Everything was explained to me very clearly when I initiated the claim. I was kept informed of progress periodically throughout the process and was not required to provide additional info or take further action. I was also kept informed of a legal situation that had developed after the claim was settled but that did not affect me directly, thankfully. The whole experience was made much less stressful thanks to Auxillis; thank you!
Sarah Tuck
Horrabridge
Auxillis helped me every step of the way after my accident. They were helpful, explained things and kept me informed.
Alan Black
Huntly
Very impressive…. Used via my insurance company, but friendly folks, from initial calls to drivers delivering…Thank you.
Hugh Campbell Clar...
Dobcross
Prompt efficient service with a quality hire car while mine was being repaired. Highly recommended.
Babatunde Solanke
Wolverhampton
Great with their customer service.

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Ltd Company No: 05716323
Made with love in Bristol, UK