private

Auxillis

309 Reviews
Outstanding
Member 10+ Years
652856
Redmond House
Fern Court, Bracken Hill Business Park
Peterlee
County Durham
SR8 2RR

Tel:
034 4571 ****


schedule Open 24hkeyboard_arrow_down
Mon - Sun: Open 24h

Verification Tests - 30 Dec 2024


done Email address is working
done Website is working
done Email address matches domain
done Address checked
done Companies House checked - view
done Reviews checked
verified_userView Details
Member since : 27 Jul 2015
Manually reviewed : 12 Aug 2019
Last updated : 6 Apr 2025

About Auxillis


Auxillis provides market leading accident claims management services to motorists across the UK, with almost 30 years of experience.

Established in 1986, we are able to manage your initial call and assessment, online documentation, vehicle hire, delivery and repair of your own vehicle. We will coordinate, arrange and communicate with all parties involved to return you to the position you were in before the accident.

Our partners include many of the UK's major insurers, brokers and automotive sector businesses. We focus on the provision of high quality services for high volume partners. Our partnership model allows us to work closely with clients to understand their needs, and through our expertise and capabilities provide solutions that offer the best customer journey and experience.

We have an extensive fleet of over 8,500 vehicles including domestic and prestige vehicles as well as light commercial vehicles. Our network of 26 branches are based throughout the UK enabling us full coverage and the ability to provide a rapid response.

Auxillis were crowned Customer Experience Champion at the prestigious North East Contact Centre Awards 2015. The award was given in recognition of the industry leading achievements we have made and our dedication to constantly improving the customer’s journey. At the 2016 awards, we were runners up for the Contact Centre of the Year (over 250 seats) and the Learning and Development Heroes.
expand_moreRead More

309 FreeIndex Reviews - Ranked 2nd out of 3 UK Accident Management Companies

Rating Distribution

282
 
14
 
0
 
2
 
11
 

Review Verification

All customer reviews are verified by email and are automatically checked for authenticity.

Read about our review system

Simon Thomas
Chatham
From start to finish the service has been exceptional.
Vincent O'Brien
Halesowen
Excellent service from start to finish. I would highly recommend. My mind instantly put at ease after dealing with this company.
Colin Hunt
Evesham
My hire car was the best car ever. I had the privilege to drive. It was a fantastic experience hundred percent satisfied with a car and service.
Madasar Khan
Leeds
Brilliant company from start to finish car was delivered on time and taken away in time Nice and easy process.
Keith Cox
Halifax
Helpful communications. Agreed times were kept to and when we needed to change arrangements the process was easy and very accommodating. Hire car was delivered and collected as promised. It was clean. Some existing marks were not noted on delivery inspection but we're added by us without problems. Car collected at the agreed time without problems.
Peter Daniels
Bishop Auckland
Auxillis provided me with a hire car through my insurer whilst my vehicle was off the road. The hire vehicle was a high-spec Vauxhall Corsa turbo, well maintained and almost in showroom condition on its arrival. I used this car for over two months. Every contact I had with the Company was good: delivery and collection were by friendly, helpful people, and all telephone contact was met with the same friendly helpfulness. I could not have asked for better customer service - or a better vehicle. I would not hesitate to recommend them should I be asked for advice on choosing a car hire company.
Catherine Williams
Houghton le Spring
Fantastic service. Very prompt contact after my car accident. Quick delivery of a very new hire car. Lovely people to talk to on the phone. Would thoroughly recommend.
Mrs J Clay
Chester
Auxillis were excellent from contacting me the day after my accident to dropping the courtesy car off and keeping in regular contact with updates. Definitely recommend them .
Angela Smith
Broughty Ferry
Excellent service from start to finish of a vehicle hire that I required. Very professional, friendly staff and the vehicle was 100%.
Peter Smith
Wigston
Following an accident auxillis supplied the courtesy car, the service was excellent from the first contact, the driver that delivered the car was polite and prompt as was the driver that collected the car. All in All very good.
Vivienne Scott
Acresford
I was involved in a accident and I was able to have a hire car. I was contacted by Auxillis to arrange one. I filled the form out on a Saturday morning and the car was here later that day. Brilliant service. Customer service was excellent too and answered any queries I had. Phone answered promptly and knowledgeable staff. Car was collected the day after I contacted them to let them know we didn't need it anymore. Excellent service all round.
Thomas Simpson
Ashton-In-Makerfield
Exceptional help from the 1st phone call to advise my vehicle had been damaged, from then on everything was dealt with quickly and efficiently. Staff were very polite and slways contactable for any questions I may have had. Best service I've had in 40 years of driving.
Mervyn Brighten
Shipdham
Professional and friendly, prompt service, good quality vehicle delivered on time and collected from my door.
Paul B
Derby
Excellent communication and service, car delivered and collected as arranged, car was in excellent condition and similar to mine that was in for repair.
Paul Stoddart
Stanley
Customer service personnel were extremely polite and helpful. Hire car arrived very promptly and was immaculately clean both inside and out. The two gentlemen who came to collect it, after my own car had been repaired and delivered back to me, were very friendly and polite. I would definitely use this company again if the need arises. Highly recommended.
Tony Arthur
Hamilton
Great service from start to finish.
Kerry Haigh
York
Auxillis the car hire company were absolutely fantastic . Very organised my courtesy car was delivered promptly It had to be changed after a few weeks as it was due a service and another replacement was sent , stress free thank you . As far as my repair has gone on my car shocking ! .
Adrian Sanchez Fer...
York
Excellent service. The car was in perfect condition and the customer service fast and easy to reach.
Stuart Steele
Barnsley
Wonderful service -- phone calls every week to keep me updated -- super Audi Q5 courtesy car --- Thank you to all concerned.
Diane Andrews
Rotherhithe
Very efficient helpful.

Other Accident Management Companies nearby

 
Disclaimer : FreeIndex makes every effort to ensure the business information provided by Auxillis is accurate. FreeIndex is not liable for any products or services provided by the business.
Report a problem with this page


Ltd Company No: 05716323
Made with love in Bristol, UK