| Member since : | 28 Jan 2009 |
| Manually reviewed : | 28 Oct 2022 |
| Last updated : | 14 Sep 2026 |
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I needed a replacement battery fitted to my 2017 MacBook Pro, but wanted to avoid the hassle and expense of going through an Apple Store or high-street retailer. I did some research using Google AI to get an idea of likely costs, what to look out for, and recommendations for local independent specialists. That’s how I came across Apple Mac Mechanics, based in Leominster. I then looked into them in a little more detail, including customer reviews, and everything I found was very positive and encouraging. I contacted them through their website, explaining what I needed and providing the information requested, including the MacBook model and serial number. Within a couple of hours, I received a detailed and helpful reply from Lee explaining how they work. He provided a link to the correct replacement battery on Amazon and clearly explained the cost of fitting it, either with him coming to me or, alternatively, with me taking the MacBook to him for the day. I decided to go ahead. I bought the battery and contacted Lee again once it arrived, and we arranged a date for me to drop the MacBook off. I had hoped to collect it later that same day, although the best Lee could initially commit to was first thing the following morning. In the event, I received a message about two and a half hours after dropping it off to say the repair was complete and it was ready for collection. Lee had managed to juggle his workload and fit my repair in ahead of schedule, without delaying his other customers. I was very impressed. I’d never heard of Apple Mac Mechanics before this, and had never met Lee. I knew I wasn’t going to be dealing with a fancy retail shop, and that the workshop wasn’t exactly in the ‘smart end of town’! All I really had to go on were the checks I’d made, feedback from other customers, Lee’s excellent communication and responsiveness, and my gut instinct that I could trust what he was telling me. I’m really glad I did. The whole experience was straightforward, professional and friendly, and I’m very happy to recommend Lee and Apple Mac Mechanics. I certainly won’t hesitate to use them again if I need any further help with my Mac.Moreexpand_more
Great service, would highly recommend. Lee was very efficient, punctual and friendly. Once I had explained the problems I was having over email, we arranged a home visit and he arrived on time. He very quickly understood and solved the initial hard disk problem and then provided advice on how to reduce spam. I will certainly use Lee in future.
Lee is very knowledgeable about all things Mac. He helped us find photos that were lost on an old storage drive; sorted out storage of old files; fixed issues with email; advised on security and backup; He also gave us some good restaurant tips. Would definitely recommend.
My five-year-old iMac had given me no problems until I updated to macOS Tahoe. Suddenly, my iMac hard drive was rapidly filling up, and my 4TB LaCie external hard drive was soon completely full. I thought the problem was with the three-year-old LaCie so I replaced it only for the new LaCie to have exactly the same problem. I tried to do some research on my own without success, and decided to see if Lee Jones might be able to help because I was impressed with his website–especially with the recommendations. He made the 40-mile drive to see me within a few days. From the moment he arrived, he was all business. He and his AI “friend” had already done considerable research based on my description of the problem. For almost three hours without a break, he animatedly worked with ChatGBT to attack the problem. (It seems that some Apple widgets that were on the iMac conflicted with Tahoe. ) I don’t think I’ve ever seen anyone concentrate with the intensity that Lee displayed. He took the computer’s misbehaviour as almost a personal affront. In short, Lee solved the problem, and I hope to have this iMac for a few more years. Obviously, I could not recommend Lee more highly. (And watching him work is worth the price of admission. ).Moreexpand_more
Finding experts on Macs in rural Herefordshire is not easy. I wanted to purchase a new Mac, printer, additional screens and a backup for the business. Lee advised on all this and came to site to install. Whilst there were a couple of unforeseen issues Lee solved everything and I am very pleased and everything is working. Good service and great value. I would not hesitate to use him again.
Lee solved a number of technical problems enabling my ancient power mac to function further into the future. I found Lee to be straight talking, and clear in explaining possibilities to explore, and pitfalls to avoid when approaching a project. Lee helped make the job a stress free experience. Thank you Lee.
As I was experiencing serious problems with an IMAC computer and knowing there is no company near where I live able to repair this type of computer, I was very pleased to find Lee's website. Having sent him all the information relating to the problem and explained that I lived a considerable distance from his base address, it was a great relief when Lee confirmed he was willing to make the journey and deal with the problems. On his first visit, Lee faced considerable difficulties removing the screen from the IMAC due to the glue being used during a previous repair instead of tape. I was very impressed by the in-depth diagnostic processes Lee used to identify the source of the problem and propose a course of action to effect repairs. Due to the need to order and obtain parts, Lee made a second visit and, after following time-consuming procedures, completed the repair of the IMAC and installed an SSD in my MacBook Pro. Lee has a great personality, is very polite, very competent and has a wealth of very specialised knowledge of Apple computers. He will be the person I call if I want help with my Apple IT. .
Apple Mac Mechanic (Lee) came to our house and successfully diagnosed and repaired my Late 2013 27-inch iMac. I was particularly impressed that he made house calls. After ruling out many potential causes, he diagnosed the problem as a failed hard drive. He then proceeded to crack open the iMac and replace the original hard drive with a modern SSD which he had advised me to purchase from Amazon before his visit. Next he installed the latest MacOS which this old iMac supports (Catalina) and checked that everything was working satisfactorily. The service call took about 1 1/2 hours which I felt was quick. Lee was very competent and pleasant to work with. Apple Mac Mechanics charges were very reasonable and in line with what I was advised before the visit. I would unreservedly recommend Apple Mac Mechanic to anybody with a Mac problem.Moreexpand_more
Having retired and a few years ago got rid of all my Windows machines I acquired a MacBook lite. I had downloaded everything (all over the place! ) to an external hard drive but was unable to access it and manipulate it with the Mac. Lee came to my rescue and with a new 512 SSD was able to get everything onto the Mac and have the external drive as backup. Along the way to sorting all this Lee extended my knowledge of and ability to use my Mac. So a great job done Lee thank you very much.
Lee is a very friendly and knowledgeable person, I had two slow iMacs and he sent me the link to purchase new SSD's. Lee arrived and got straight to work, explaining everything he was doing along the way. Extremely pleased with the service Lee gave and I now have two iMacs which are working much faster.
I was having multiple issues with my iMac, it was grinding to a halt and becoming unresponsive. Lee came round and a few hours later my Mac was restored and like new. Lee is prompt efficient and personable and he knows his way around a Mac. I can thoroughly recommend him.
I recently had the screen replaced on a MacBook Air and couldn't be more pleased with the service provided by Lee. Having repaired MacBooks myself in the past, I'm no stranger to their internals, however, the components in the newer models are daunting as they are so tightly packed. I decided to trust a professional this time, and I'm glad I did. I'll definitely use Lee again.
Thanks Lee for your help. I was updating an old iMac, which Lee sent links for the parts that were best suited for my iMac. This is not the sort of thing I could have done on my own. He swapped my old hard drive for a new SSD upgrade. I’m very happy and would highly recommend!
Lee was able to diagnose the issue with my faulty laptop very quickly over the phone. He then sent me the details of the hardware I needed to purchase and arranged a time to install it. Great communication throughout the whole process and a very reasonably priced service. Highly recommended.
Lee is a wonder of the virtual universe. Dyed-in-the-wool longtime Macman is just what you need if you're going to get the most out of that Apple gear that you bought into: the ethos, the intuition and the marketing calling card cool style and intellectual provenance… But then forswore to get any Training beyond the shortcut key strokes (command Z mostly) and Time Machine security blanket. , Until. Until it becomes constipated with 50,000 photos and a need to review the nearly 40 years of their collection ( Mac SE in 1988, with a dial-up modem). My point is that although I only use 5% of the functionality of any and every application or is it software, the value of Lee is he lives and understands the evolution of the Mac from first principles. The extraordinary part of Lee's 20 years unorthodox non-conformity is that he brings back to earth the virtul fears of one's data, to the reality that with all the back-ups, firey walls and insecurities in this world, its actually the dog-eared photo that falls out of the recipe book from 1982, that holds the memory. Mostly a philosophical surgery session, with cropping of the ingrowing toe-nails, (or is that thumb nails) …Normality is a social construct and decdedly NOT what you need from a Mac doctor physician. Value 4*s? What do you expect - them apples don't ever come cheap. Thanks Lee! Cc ALL: checkout greennet ISP on gn. Apc. Org 1986.