Member since : | 14 Aug 2012 |
Manually reviewed : | 2 Jul 2024 |
Last updated : | 2 Jul 2024 |
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I was upgrading from an Emac I have been using for 15 years. I really was not sure how to go forward but Gonzalo was so, so patient in helping me to get to where I needed to be. Several visits later I had made a choice with his help and he helped with the setup. On top of this there was a 12 month warranty on a used machine. I rate this business very highly and will be recommending my friends use him.
Late 2013 iMac running in slow motion, Gonzalo diagnosed the need for a new hard drive and on installing this found that the latest "Catlina" software update was preventing data transfer, he worked on this relentlessly until the problem had been overcome and in spite of the hours of frustrating work kept to his original pricing. I am most grateful and my iMac now feels like its running at the speed of light.
The customer experience has to be exceptional to get me to write a review, and here it really was. My late 2011 MacBook Pro developed a problem which I diagnosed as a disk issue. Having bought a new drive, I tried to restore from Time Machine (yes, I had a backup! ) but the MacBook only saw the drive intermittently. When the trackpad stopped working when I was in the recovery mode, I decided that it must be a hardware error, and took it to AppleBay after reading the reviews. Turning up at 4pm on Friday, I thought I'd have to leave it for a couple of weeks - but not a bit of it. My MacBook was plugged into the Apple servers and diagnostics run there and then in front of me, and then the back taken off to diagnose a cable failure (who knew? ! ). This was duly replaced, but in doing that, bare wires to one of the fans were discovered as well as a pinched wire to the DVD drive. This must have happened when the logic board was replaced under warranty by Apple about three years ago. Replacing the fan cables needed solder work under the microscope, and then the DVD drive was replaced by my new hard drive, so I now have two SSDs in the laptop. 70 minutes faster arriving, I was walking out with my MacBook better than it ever was. And the charge was *so* reasonable, that I added 25%! I am one delighted customer.Moreexpand_more
So impressed with the service from Gonzalo, he spent lots of time patiently checking and clearly explaining the reasons why we were experiencing problems with our system. Would recommend Apple-Bay and re-visit in future if necessary.
Popped in today with an Airbook that was saying NO WIFI HARDWARE INSTALLED. I had tried all the fixes on google with no joy. After initially saying this could be an expensive fix, It was repaired within minutes. No parts required and no money taken. Excellent service, definitely would go back there again. Thanks guys.
I purchased a MacBook which was in very good condition. They were very helpful and did everything they said they would do, they even went that little bit further. I have confidence in them and hence I had confidence in what they sold me. They both knew there stuff - I would have no worries about buying from them again.
I have used Apple Bay to both purchase and fix my Apple equipment. I have purchased a laptop from them and had my iPhone fixed on two occasions. All dealings with them have been excellent good prices and quick service, just what I need to enable me to carry on with my business.
Having managed to shatter the entire screen on my iPad 2, I contacted Apple-Bay Limited the same day. I dropped it off at their workshop and it was ready the next day with a lovely new screen and all working perfectly again. I was amazed that the cost was so low compared to how much I was expecting!