Answer It

Answer It are an invaluable support service to our business. They give us peace of mind that all our calls will be answered in a professional manor and messages promptly passed on to us. Our clients were unaware we were using an answering service so I think this speaks for itself. I would have no hesitation in recommending their service to others.

Great service has really helped us out, feedback from clients is that call handlers are friendly and courteous, no complaints whatsoever. Messages that come through to us are quite detailed, more than we were expecting which is really good. I think Answer-It's service does represent good value and having calls not going straight to answerphone is ideal as we had previously lost potential clients as some people don't want to leave a message on the answerphone, however they will leave a message with the answering service.

My calls are answered and relayed efficiently.

Answer-It have provided a very good service to my company over the past 12 months or so and I wouldn't hesitate to recommend them. Although the volume has been quite light, I have received very good feedback from customers on the professional and courteous way in which they were handled.

Very happy with the professional and reliable service provided from Answer It. Emma and her team fell like an extension of our own team and we are delighted for Answer It to represent our business. Would certainly recommend.

It's not always easy to get to get concise and correct messages, nor filtering out the cold calls and time wasters, but Emma and her team at Answer-It achieve all of this, very well. They act as an invisible additional member of your team, at a cost effective price, allowing you to be away from office with the confidence that your calls will be answered, and most importantly, the caller will never know that it wasn't your office taking the call.

Very helpful and responsive, excellent service.

We used Answer-it for around 3 months as we had a gap between receptionists. As a not-for-profit we were particularly focussed on value for money, as well as providing a good professional service to our members and other callers. The service they provided was great. They were very accommodating about instructions from us in terms of an answering flowchart. Feedback we have had is that they were professional and helpful in answering our phone. The messages we were sent through via email were concise and allowed us to get on with our jobs, rather than constantly answering the phone. We have now hired a receptionist and therefore are ending the service, but would recommend them to all small businesses looking for a professional and helpful service. They were also very cost-effective. Many thanks to Emma and the team!

Answer IT has provided a fantastic service for our business over the last 6 months. As a small consultancy with a large number of clients and no receptionist, having a professional person at the end of the phone to take calls and relay messages when we are in meetings or offsite is imperative to avoid client frustrations of not being able to get through to us personally. Our clients love the fact that they can talk to a person rather than our voicemail and often compliment the service. We recommend Answer IT without hesitation.

We have been using Answer-It for 6 months now and we are delighted how well it works. Being a growing business it is vital that our customers can call us with confidence and talk to someone in a professional manner. We know that most of them think they are actually talking to us direct and not just an answer service. The Answer-It team picked up on the nature of our business very quickly and are beginning to know our customers well. Messages are emailed to us in a full and chatty manner, so we immediately get a feel for the callers character and needs. Even the odd difficult caller is dealt with in an experienced and professional way. It's great that Answer-It are there, when sometimes we just can't be.

We've been using answer it now for nearly 3 years, and their telephone answering service is a great support for my business. I like the professional 'front of house' image it purveys for my business, and I also like the fact I can email them my future movements and holiday dates, and they will convert calls taken into messages. Very pleased with the service and price and flexibility. I feel important to them as a customer and not "just a number" as other services make me feel. A1. - Arthur Kemp - Exact Business.

Answer It offer us a professional and reliable service. They took time to understand our business and our requirements and continue to fulfil their role excellently. Being a client of Answer It means that, as a small business owner, my time is much better spent working on the business, rather than fielding phone calls.

My customers think my call answering service from Answer-It is actually my staff, they're that good! They even fool my friends and family. I frequently divert to the service even when I'm at my desk so I can get work done without interruption. Also, if I'm out of the office, my messages reach me on my smartphone so I can see who's after me and what needs action and what can wait. They blow away the competition on price and service and the team at A-I do not sound like a call centre at all. They are part of my team and I can highly recommend them.

Our previous telephone answering company were good, but a little expensive. Since we moved to Answer It we have found that the service we were previously used to has been exceeded and for less money. It was a business move that we were glad we made.

Deciding to use Answer-It as MAD-HR Ltd’s telephone answering service has been one of the best business decisions that I have made. They are an extended part of my business and my clients cannot tell the difference as the level of service is first class. I was in a fortunate position to be recommended their service to me and so I am delighted to pay it forward in recommending Answer-It to someone else.

We are a small legal practice that has been using Answer it services for about year an half. I have been particularly impressed by the way all queries are dealt with very quickly and in a professional manner and all urgent calls put though if absolutely necessary. Our clients sometimes don’t speak fluent English or have a long foreign names none of which has been an issue for the team at Answer it. Highly recommended.

I have been very pleased from the service I receive from Answer It they deliver a good and professional answering service and give good value for money.

Answer it has been a fantastic value for money alternative to employing a part time person. Messages are relayed promptly by email and clients have no idea they are not employed as a member of staff. Cost is less per month than a days salary. Thoroughly recommend them!

We have used Answer-it for a few months now and have been happy with their service.

Very handy service for me as a busy Physiotherapist. I used to miss calls when in with clients, but now I don't miss any new enquiries as Answer It take a message and I call them back when I'm free. A new client is between £45. 00 and £50. 00 to me for just the first session, and Answer It's monthly bill is in this region, so it more than pays for itself. My partner also uses Answer It in her busy recruitment company - her invoice is much more than I pay due to the larger volume of incoming calls, but she is hapopy too.