Member since : | 28 Mar 2010 |
Manually reviewed : | 5 Mar 2020 |
Last updated : | 19 Aug 2023 |
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My laptop got infected with a virus which locked me out, so unable to run anti-malware program. Colin sorted out the problem very promptly and efficiently, and also cleaned-up some other issues. Laptop once again working as it used to. Excellent, efficient service. I would highly recommend Colin for any computer issues.
Colin has helped me out of computer issues a couple of times and also my parents are consistently pleased with what he's done for them. Each times I've been impressed with his calm approach, he's punctual and polite as well as well informed and seemingly excellent at resolving the issues I've needed help with. It's reassuring to me to have someone out there like it and I would recommend him to anyone.
Colin was asked to upgrade the wifi in my property but as part of his service he diagnosed and solved a problem with the phone wiring, doubling the internet speed, cleaned malware from my PC and provided cost effective hardware. I recommend his services without reservation.
No matter what the problem, something I have forgotten or something needing expert attention, Colin has on three occasions, sorted them. When things go wrong I get fed up with my techno inadequacies but after useful explanations and advice - no overload - not only does the darn thing work but I have gained knowledge and confidence. Thank you.
Colin did some work for me years ago and was "very good". I lost his contact details but am glad to have tracked him down. This time I also expected "very good" but he was "better than expected. " My slow and reluctant computer now does as I wish. Colin has an excellent customer service manner and combines computer savvy with an ability to explain to less knowledgeable users like me. I will use his services again. Hence my marking as excellent.
Colin arrived promptly for his pre-booked session: He rectified the slow-running of my laptop by removing multiple unwanted programmes, which I would have found impossible to identify myself - and also downloaded a free malaware programme to help prevent future problems. He has an approachable and professional manner and also gave me some welcome technical advice. - An excellent service - Many thanks!
Colin came on a prearranged date and explained several issues that were causing me concern. He also spent some time "sorting out my computer" in order to make it more efficient for me. He is very efficient and explains processes lucidly and effectively to an amateur.
Prompt response, visit, diagnosis of problem, follow-up and solution. The problem was due to a faulty wireless router rather than my equipment and was not obvious to a non- professional. Other small issues were solved on the same visit. Cost reasonable and clear with no hidden extras. Excellent service and a very pleasant, helpful person to deal with.