24 Hour PC and Apple Mac Repairs

Amazing! They came out during the Corona crisis. He replaced my Macbook logic board in short order. No loss of data! He's on speed dial now!

Jon came to me duing this wretched virus thing, and totally respected my request for social isolation. He picked up my laptop and 2 iphones from my front door, where I'd left them. He sorted out my email problem on all these devices. This was such a relief as it pt me and my wife in touch with the world during this period where we can't see anyone. First class service!

I contacted Jon as my 2012 MacBook Pro would not start properly and I use it for work and personal use daily. He was friendly and polite and offered to pick it up and repair it, indicating a rough price for the repair (£400). The repair took about 1 week and I did get back a MacBook Pro that had my data on it, however when he came to drop it off I was quoted £600. After explaining that I didn't need the additional software he had loaded, we agreed on £500. This was still more than the cost of an equivalent second hand MBP (and difficult for me as I work for a charity), but at least I had a functioning MBP. I subsequently realised that the repair involved hardware being replaced that was incompatible with my existing camera, so I can now no longer use it on my MBP. Also, the MBP I got back had a different serial number. I tried to get some response/help from Jon after this, but was only guided towards general support resources available on-line that were not relevant. I have tried to contact him by telephone and e-mail to discuss further, but have had no response.Moreexpand_more

Excellent service. Will definitely use again if I get a computer problem. Good in every aspect.

I asked them to give me an estimate for a new business desktop and Jon's attention to detail, especially in transferring all important software was excellent. We were so impressed by the advice, service and price that we followed up by having Jon set us up a new desktop at home. Jon and his team have given us reliable service and aftercare. I would heartily recommend them.

I know very little about computers and software and therefore needed a good, trustworthy, reliable company to support my business IT systems. I consider myself very fortunate to have found this firm who meet all my requirements and to date have never let me down. If you, like me, need support with IT systems then I would confidently recommend '24 hour pc repair'.

I love this guy! Great service at a great price. I could not be happier.

Superb service from a great guy. He fixed my office 365 email problem. He clearly knows his way round every aspect of computing.

Jon came to sort out my failed external hard drive which wasn't mounting on my Mac. It contained lots of valuable data which I was quoted £825 from another company to recover. I would have had to send it out to them too. I phoned Jon and he came out the same day. He installed a program which has recovered my data in its entirety. It only cost me £154 in total, so I'm absolutely delighted with the service this company provided.

Jon fixed the graphics card in my Mac. After he left having returned it I noticed the wifi wasn't working. I called him if he knew anything about it, he discourteously said he wouldn't as I didn't give him the password (as if people should) and later gave me website of a dongle. I got the dongle but couldn't get it to work. I called him many times, he won't answer my calls and will not help even though I have pleaded him to help. The fact that he doesn't call or try to help, even though I paid him £355 for replacing a graphics card makes me think he caused it. He is, what some people may call a rogue trader. The fact that he promised to send me an invoice later and never did just shows what sort of a professional he is. Stay away.

I’d had Jon fix my Mac a while ago. He did such a good job I kept his details. Yesterday my Outlook wouldn’t work so I called Jon. He came at 11pm! He fixed the problem in 5 mins- a real saviour as I urgently needed to be able to send emails.

I couldn’t get my email to work. I phoned Jon at 8am on a bank holiday because I was desperate. I didn’t think anybody would answer. Join fixed my problem without coming out, AND without charging me a penny. A gentleman!

Having used several computer support firms over the years, I think I’m in a good position to judge quality. This company provide an excellent service.

They came at 7am! That’s what I call service. The job was to install Windows 10 on my laptop. They also provided a copy of Office 2010 at a very good price. They will now be the only computer firm I use.

Jon came to repair my computer today. He was brilliant! I will definitely use him again and I recommend him and the company to anyone looking for fast, professional PC repairs.

I used this company to setup a new Mac and Windows computer in my office. The guy is brilliant. He really knows his stuff. I thought he was really determined to solve problems, however tough. He never gives up. I found John very very helpful and unlike many others doesn’t patronise the less tech savvy of us. He is very good value for money and I will definitely use John again. He’s a lovely guy.

Do not trust this man Firstly, I don’t know where to start with this other than I feel that the 32 ‘5 star’ reviews on this site have either been written by Jon himself or he has got his friends to write them. (They all have a very similar writing style too……. ! ) They are not honest at all and Jon should be investigated. Before I booked Jon, I checked the internet for honest reviews as I’ve not used him before or know of anyone that has. When I spoke to him on the phone, I didn’t get a good ‘vibe’ I found him quite grumpy and stand-offish but I went ahead and booked him anyway as I trusted the good reviews on this site. (I should have just gone with my gut) Boy was I wrong! The bad reviews on here are very honest and almost mirror my experience with him. Jon is a nasty bully. He preys on venerable people who don’t know a lot about computers. He wouldn’t leave my house without payment and hovered over my shoulder until I made the payment online. I felt like he was a bailiff collecting a debt. He didn’t make the customer experience enjoyable at all. I was shaking when he left. I contacted him a few days after as my pc still wasn’t working (he made it worse) but instead of coming round to take a look he sent me abuse. I was quite shocked. There was no customer service. How is he getting repeat business if he treats customers like this? This is why I feel these reviews on this site are fake. He has never replied to the good reviews to say thank you (like other companies do) he only replies to the bad reviews to hurl abuse at the customers. I work in customer service and you just don’t do that to customers! The customer is always right. He also goes by several names (which one bad reviewer pointed out) so you don’t actually know what his real name is. Please don’t trust this man with your computer. He is a crook and con artist. I have never come across a vile person in my life. Avoid like the plaque!Moreexpand_more

Absolutely super service! Jon fixed my Windows 10 laptop and my Macbook Pro in double quick time. I wholeheartedly endorse this firm as honest and professional.

Jon rudely hung up on me during our call, but I will here summarise my complaint(s) with the nature of his service provision. The originating issue and reason for calling Jon was, and is, with regard to a slow iMac which often shows the spinning wheel for long periods. Since Jon came to address the problem, the spinning wheel persists so nothing has changed. Very soon after Jon arrived he suggested that High Sierra was the problem. He suggested this before conducting any diagnostics but I assumed he knew what he was doing – being the 'expert' and all. Then the task was, apparently, to revert back to the previous software. While the computer reverted back to its previous software which takes time, Jon suggested looking at 2 other computers in my home; another iMac and a Dell laptop, to see if anything could be done there too. At the time I thought he was being helpful and service-oriented by making good use of the time I was already paying for @ £40 per 30 minutes. He had said over the phone "I charge £80 per hour but most problems can be fixed within this time". As it turned he took 90 minutes and charged me £120. I wouldn't have an issue with this charge. But, in fact, I do because: He spent the extra half hour loading 'helpful' apps onto all the computers. I assumed this was part of the service because he never asked if I wished to purchase any apps. He then casually announced before leaving and by pointing at each computer, that the software for that one is £45, that one £35 etc to the tune of £215 bringing the total cost to £335. I was shocked and told him that one of the computers was my wife's work based computer and I did not want to be charged for fixing the computer of a corporation. He removed the apps from this computer and £125 from the fee but I was becoming increasingly irritated and my trust in him dropped dramatically as a consequence of his approach. Still reeling, I paid £210 online under duress and without having had a chance to review the outcome. Which of course I now have. Jon advertises a 'No Fix – No Fee Policy' but at the same time rushed me, the customer, to pay online before he had left and before I had a chance to check if anything had in fact been fixed. It hadn't. The apps he mis-sold me, I have since discovered, were free and gratis anyway. He appears to have provided a month subscription and these 'subscriptions' then run out. They were Malwarebytes, iDefrag (I can buy memory defrag for 99p on the App Store if I wish to) Onynx, ClamXav (also free but only £19.99 to buy the full version) and CleanMyMac 1.5. CleanMyMac is now on version 3 and I am unable to upgrade to this from the software he loaded which is very old. I believe Jon is using customers who are experiencing computer issues as opportunities for selling old software that he happens to have on a memory stick. These unsuspecting customers do not know any better and so put their trust in him. Worse, he knowingly abuses this trust for personal gain. Jon is a highly immoral predator. When I eventually got hold of Jon on the phone (he failed to return my calls several times) I attempted to calmly put my thoughts to him, making the assumption that perhaps he has unknowingly made an error and just doesn’t realise how he is coming across either. Rather than listen he continuously interrupted and stated several times 'that's your opinion'. He rejected any attempt at providing feedback designed to help him see how his service appears to us customers. I used an analogy to suggest that a car garage doesn't charge a customer for works on a car until they have explained the options to allow the customer to decide what they are and are not willing to pay for. They don’t just customise your car then tell the customer ‘you owe us £X’. Jon countered this with "Well then I want the number of your garage because mine does and all garages do…" In effect telling me I am wrong and he is right and demonstrating an inability to listen, learn and change. After our call I checked the reviews of his company on some review sites and such and noted that other complainers attempting to share their views are similarly attacked by Jon with attempts to discredit them and their criticisms. An open reply to one person says; 'this customer was visiting dodgy websites'. Another customer implores us to contact them first so they can warn us of what to expect and to avoid Jon. Jon's approach disgusts me. His operation represents bad customer service at best. But it is cruel, rude, bullying, damaging to both home and business and lacking in any kind of ethical business practice at worst. Jon is self-serving and money-oriented at whatever the cost. And the cost is the appropriate level of care toward the customers. Jon should serve time in prison as his activities are criminal.I want a full refund. But I expect nothing from these sharks other than more name calling, denials and lies (see Jon’s response below!)To state the obvious: avoid Jon and his company like the plague.Moreexpand_more

Very disappointed with the service from John. The initial contact was ok, but it took me following up on 3 separate occasions for him to come out to pick up my hard drive for data recovery. Post pick up I had to follow up with him on a number of occasions before he did the work I had asked him to do. I would respond to his questions within minutes but then he wouldn't communicate back for days. When he completed the work he sent me my data but kept my hard drive, which we had never discussed and which I had never given him permission to do. After following up with him about it he told he had destroyed it to get the data, which he had also not communicated to me before doing it. I requested he send it back to me, destroyed or not, as the SSD hard drive of a MacBook is worth more than his service. He said he would, but has since avoided my calls and text messages. I can only imagine he is trying to reuse the part to sell to someone else. I would take the old adage that you get what you pay for, but he wasn't that much cheaper than a corporate level data retrieval service in the end. Use at your own peril.Moreexpand_more