I have use 1st Class Travel previously as the 6 seater Mercedes mini van advertised on the web site enables quality airport transfers in a spacious and comfortable environment. So, I had no concerns arranging a 2. 5 hour transfer to Gatwick for my family as I wanted to ensure they travelled in comfort after a long days travelling. I was so disappointed when they turned up in a poxy little Peugeot mini van (and I mean little, they were squashed in with cases, baby, push chair etc). This is not what I booked ! Not good enough by a mile ! Use this company if you choose … but definitely check you are getting what is advertised on the web site. I didn't and I am not happy !
Response : I feel it only fair for me to put my side of this. As i have previously done so in my reply to your email. As your daughters flight was delayed for 3 &1/2 hours due to land Gatwick 14. 55 they actually came through at 19. 17pm. I would not of been back from Gatwick until at least 22. 30pm. Delayed flights like this have a knock on effect and i had to be up at 04. 00am to go to Southampton the next morning. I put my own health and saftey first along with my passengers and do not drive without adequate sleep.
So i arranged for a very reputable company to meet your daughter in a Peugeot Partner MPV. Granted not as big as the merceds 8 seat but larger enough for the 2 adults and a baby in your party. They delivered your daughter and baby safely home. I have already apologised to you and explained my actions.Moreexpand_more