|I have been taking out minibus insurance for almost 2 decades and this is the worst company I have ever had the miss fortune to use. After taking out insurance and confirming my business name v5 docs, mot, both licences and 9 years no claims bonus earned on my minibus in my name for business use. Long story sort, after I got my documents threw I noticed my no claims bonus was for a private car, I called them straight away and informed them of there mistake but then received a call saying they would not accept my no claims bonus as it was in my name not my business name (T/A company) and the wanted to put a extra charge on or they would cancel the policy and charge me a third of the policy over £300 to cancel it for less than a months cover. STAY WELL CLEAR OF THIS COMPANY. Thank you for your response, but it was you that put me down as a private car no claims bonus not me and the no claims was used on my business vehicle in my name as i am the main driver as explained to you several times. Call recording has been offered and asked to be sent to us to pass to the ombudsman but still waiting on it. We are just lucky we can pass this to our legal team and the ombudsman and get insurance else where other wise this could have cost our company money having the bus off the road. I look forward to getting all information from you so we can highlight your practices to the relevant bodies to make sure you are acting within insurance guidelines.|
Company response : Dear Mr Stewart, Thank you for your review. As explained over the telephone you cannot use private car no claim bonus in an individual's name on a commercial policy in a company name. Unfortunately this decision is made by the Insurer not XYZ Insurance (the intermediary). Although we understand your frustration this information was supplied to you in advance of taking out the policy and the call recording has been offered to you. Thank you.