|My order contained some heavy malt tin cans , sugar and some sterilizer cleaner. Unfortunately, The packing was very poor and the box turned up almost destroyed. All the tins where dinted but the big problem was that the weight of the malt tins hitting the VWP cleaner meant that the rest of my order was covered in irritant VWP.|
I cleaned my order up and phoned the customer services, who where NOT very apologetic about the mess and time it had taken to clean my order. They did , to their credit, say they'd resend another tub or VWP to replace the one that had been emptied over my order.
Please note that this is the 'The Home Brew Shop' in Aldershot Nr Guilford as other companies exist with similar names
|Brian Eroteme - Macclesfield|
Company response : Hello, Very sorry about your split damaged sterliser, this does happen from time to time with the carriers.
Which is why we have sent you a replacment.
Sorry the sterliser covered the rest of your goods.
Your goods will be fine, just rinse them under running water
we always try and pack the parcels the best we can.
We cant pack 1 beer kit in a box as that be too expensive your box was not too heavy approx 12kgs. Again once a parcel leaves us, its in the hands of the carriers
we have no control how they handle the parcels. 95% of the time we use double walled boxes
We have found one of our carriers damages more parcels then the other, so we are leaving them, and moving to a new carrier next week, which i hope will help with the damaged items