One Call Insurance is one of the UK's fastest growing insurance brokers offering more cover for less on all of your car and home insurance needs. As a broker they search the market to find the best insurance quote from a panel of leading UK insurance providers.
With over 200 employees, One Call Insurance are committed to giving clients low cost insurance as well as an exceptional customer service. One Call Insurance also have a number of highly experienced members of staff in their commercial division, OC Commercial offering business insurance with a personal touch.
Benefits of insuring with One Call Insurance include free breakdown membership, the One Call No Claims Guarantee, legal cover and courtesy car.
Recent customer reviewsView all 287 Reviews
|My vehicle was involved in an accident on 17/2/14 it was a total loss. I have had an exceptional response from One Call in dealing with my claim, so much so that I have been able to purchase a replacement vehicle with no hassle. Thanks to all the staff for their professionalism and understanding especially Elise and Rachael at a very stressful time, Thanks Again.|
|One Call Insurance provided a cheap quote and when I needed their services were very helpful and efficient. A false personal injury claim was made against my insurance. One Call Insurance and their solicitors PM Law were fantastic at dealing with the claim. It went to court and the judge ruled in my favour.|
|Excellent Service and guidance so far into my claim, I found Elise Duman-Eyre very helpful and understanding in my vehicle accident claim. I am sure that my personal service given by Elise Duman-Eyre will continue to a satifactory result.|
|I was really impressed with the customer service I received when I phoned One Call to inform them I had been in a accident. The advisor I spoke to was called Elise Duman-Eyre and she was so helpful and made me feel really at ease as it was the first time I had to go through anything like this! I would recommend One Call to anyone as the prices are reasonable and the customer service is fab.|
|The team went out of there way to save my BMW 5 series from being a total write off. Thanks to Danial for his exceptional customer service, he delt with the repair garage to ensure my car was repaired to its original condition.|
|I have been involved in 2 car accidents in the past 2 months neither of which have been my fault. One call have been extremely helpful and the legal team that represents them have also offered me a great deal of support. Elsie has been very efficient in her service to me during my recent accident. |
After my first accident the team got my car fixed, arranged medical support for me and ensured I had a hire car the whole time I was without a car.
|Lisa Blackhall - Ellesmere Port|
|I had an accident in november last year and from the first phone call I made to one call and commercial legal elise and her tem and the poeple from one call were more than helpful and I think the service I recieved was second to none so well done commercial legal and one call and keep up the good work I would certainly recomend you to other people.|
|Insured through a comparison website One Call Insurance offered one of the best rates however it has ended up costing me a lot more. Need numerous documents including paper and card for each driver which when I spoke to other insurance companies they stated this is not necessary. In the end I cancelled the policy with them at the beginning of January still awaiting a refund 4 weeks later, I've just spoken to them and they have stated it will be a further 7-10 working days to process the refund as their refund dept. Has not started the process. Luckily I paid on my Visa card so they are now chasing the outstanding acmount. Overall terrible service I would recommend you pay a bit more to gain better service.|
|In early December, I was involved in what I thought was a minor accident (I was hit in the rear by a Mercedes driver and it was evident that his car was a write off, but I thought I had got away lightly with a damaged rear bumper and valance, broken number plate and other minor problems), but this turned out not to be the case. I was contacted the following day by the other driver's insurance company enquiring whether I had any injuries to either me or my 90 year old mother and I explained that I was not in the business of "ambulance chasing" and that we were both fine. Again, I confirmed that from my point of view the accident was minor and that their customer had come off worse in the accident. The following day I was called by my own insurance company to ascertain whether I had received any injuries and once again assured the caller that we were fine and would not be persuing a claim for whiplash or any other type of injury. The following week I was contacted yet again by the other driver's insurance company asking how we were. They were given the same response. Due to the Christmas period I appear to have been forgotten in the process of getting my car inspected and I had to do all the chasing for this to happen. It was eventually "photographed" on the 2nd January and I then had to wait until the 10th January to be told that my car was a write off. To say that I was devastated would be an understatement having paid nearly £7,000 for my Renault Grand Scenic just two years ago and with less than 36,000 on the clock I could not understand how such a minor incident could have resulted in my car being written off. On calling Commercial Legal I was connected to Elise Duman-Eyre who turned out to be my saviour. Having to deal with an hysterical woman could not have been easy, but she strongly advised me to get a second quote for the work that needed to be carried out and to call her again for further guidance. During our conversation I explained to Elise that I had been asked on several occasions whether any injuries had been sustained by either my mother or myself and now bitterly regretted saying "no" whereas if I had lied, I would have had all the money that I needed to get my car repaired and some welcome cash over. The initial amount offered by way of compensation was derisory but a whiplash claim would have made the loss bearable. However, I am not a liar but it is patently obvious to me that this is how insurance companies are conducting their business - one ripping off the other - and one which I find completely reprehensible. With the help of Elise, I have now arranged for my vehicle to be repaired at far less than the Independent Assessors quote, but still have to go through the hassle of having my car totalled and all the paperwork that that will entail. What happens if I ever decide to sell the vehicle will probably be a minefield, so I will just have to drive it to the end of its natural life and just scrap it. I am also at a loss to know why so many different organisation become involved in one claim. My insurers are One Call, then Commercial Legal become the point of contact. Then a company called CCL are supposed to make contact (I had to chase them) and finally, then Independent Assessors look at the vehicle (I say look, but my car was merely photographed) before reporting back along the chain. The big question is WHY! For the life of me I cannot understand why One Call do not contact a firm of assessors direct who then report back to One Call, thus rendering two organisations redundant and saving their customer a shed load of money. This whole experience has been so stressful and the thought of being in another accident just horrifies me. Without the help of Elise Duman-Eyre I think I would have completely fallen apart, so thank you for your help and guidance Elise. A ray of light in a ghastly situation.|
|Mrs Janet Hart - Stanford-le-hope|
|October 2013 - Car Insurance.|
I arrived back in the UK after an absence of 45years, found One Call Insurance through the Internet for Insurance cover, prior to buying a Vehicle.
I filled in the application on line and was accepted by internet.
I had arranged to collect the vehicle on 18th October, 2013 and had asked for cover from that date. I collected the Vehicle on 19th. On arrival home I spoke with my son who asked me if I had proof of Insurance before driving and he also asked me if I had explained that I needed also to change over my Driving licence. I was Not sure of what I had entered on the form, so I contacted One Call Insurance" the following morning, and explained I had a South African Licence which can be exchanged for a UK one, that it was just a formality, without any driving test required, I asked also for proof of Insurance. At this point the 14day "Cool Off" was explained, and said they would speak to the Insurers and confirm that all was ok, and phone me back.
This they did, and informed me my policy had been cancelled, due to incorrect answers on my application. I was not impressed and asked if they could correct the details on the form, I was told not, without cancelling and re-applying with a cost of a further 60pounds, for my cancellation. Without my telephone and disclosure and concern, they would not have cancelled.
On 21st October I received a confirmation letter of Insurance, AND a cancellation letter both dated 21st October. I phoned again and was told again that I had given false information on my application form and therefor the Insurer had cancelled! They were referring to my Drivers Licence (I hold a full Licence recognised in UK, and UK residence, which they said I had stipulated I been a residence from birth. Please note there are no options on the form for returning residence.
I requested a copy of the form to check, which they sent, but this was a Company form, details of which had been taken from my computerised one, and not my original! The cancellation letter was quite threatening, and asked for the return of a Certificate of Insurance, or Cover Note, which I have never received.
On the Financial side, the company deducted the full annual amount from my account on 21st October! This is 3 days AFTER my disclosure by phone and being Cancelled!!
Not being insured I did not and could not drive my vehicle, which caused undue hardship.
The next correspondence I received was on the 29th October, asking again for the Insurance certificate? and a statement dated 30th October reflecting a balance due to me with a deduction of 70.63, for MY cancelling the policy, which I did not!
My question is, If I had not phoned and explained on 19th October, the policy would still be in force, so why a cancellation fee at all, and one of over 25% of the annual policy amount for no cover?
I wrote a letter explaining and my disappointment on how the whole transaction was handled. I sent a Certificate of Insurance from another company as proof of Other Insurance by special mail.
It is now the 5th December and I have NOT received ANY REFUND?? over 6 weeks!!
Seems one department does not communicate with others, and their operators need training My advice to others, do not insure through this company. Try to go through an Insurance company Direct.
It is worth mentioning that there are much better, well informed people out there, I am now insured through AVIVA who were most helpful even suggesting temporary cover until my licence was exchanged, if it presented a problem. It did not, my licence is recognised here. What a difference in attitude.
|Pamela Grace Morgan - Market Rasen|