One Call Insurance

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One Call Insurance
First Point, Balby Carr Bank
Doncaster
DN4 5JQ

Mon - Thu: 09:00-20:00   Fri: 09:00-18:00   Sat: 09:00-18:00   Sun: 10:00-16:00   

www.onecalldirect.co.uk
3.8
344 Reviews

Ranked 1st out of 1,827 UK Insurance Companies

5 stars
 
148
4 stars
 
114
3 stars
 
14
2 stars
 
15
1 stars
 
53

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One Call Insurance is one of the UK's fastest growing insurance brokers offering more cover for less on all of your car and home insurance needs. As a broker they search the market to find the best insurance quote from a panel of leading UK insurance providers.
With over 200 employees, One Call Insurance are committed to giving clients low cost insurance as well as an exceptional customer service. One Call Insurance also have a number of highly experienced members of staff in their commercial division, OC Commercial offering business insurance with a personal touch.

Benefits of insuring with One Call Insurance include free breakdown membership, the One Call No Claims Guarantee, legal cover and courtesy car.

344 customer reviews

Sheffield
NEW6 days ago
Thanks to Nicola Thorpe my claim was done on time ( Nicola promised to call me back at specified time, and she did!!) and with no fuss. And everything sorted within 20 min. I use One Call Insuance because they are the cheapest for me, but the servce is second to none. Thanks Nicola.
0
Lincoln
NEW9 days ago
Massive Thank you for the efficient service since my Wife was involved in a non-fault accident just over a week ago. We have been given a lovely brand new 64 plate Corsa until this is all settled, plus the communication has been excellent. A special thank you to EE1.
0
Manchester
8 Aug 2014
I used because they are cheap, no doubt. I had no trouble until I was involved in an accident. Did not get a courtesy car in the promised 72 hours after accident and when I could have had a car, one call gave my details as a female in Essex, I am male and live in Manchester so could not get the car. I raised a complaint with one call and was told that a manager would contact me within 24 hours - no chance, still waiting to hear from them. My car is still at the recovery firm 5 days after the accident with no sign of a repair being made, all this time I am without a replacement car. I feel that the customer service was poor, I was told when asked to speak to a manager at 5.20pm on a Friday that all managers were in a meeting only to be told 10 minutes later that they all had left for the weekend. Make up your own mind but do read other reviews first. Read More
1
Oldham
6 Aug 2014
I would like to thank Christie Hotterwell for the excellent way in which she helped when I rang. She e-mailed the forms quickly and I was able to fill in the forms and return the same day. I would definately recommend this company if all the staff are as helpful as Christie.
1
Rochester
1 Aug 2014
I purchased a 3 year fixed rate car insurance @ £31 pm which ran out this year. Did not have any problems until I put a claim in this year for my vehicle being broken into. The process was all red tape, first they would not authorise repair until I sent my my log book and driving licence numbers. I had to purchase a new log book for £25 as I had misplaced it, I phoned one call and was on hold for 20 odd mins, this was hold time for all calls made, to ask why driving details were required as vehicle was parked and unattended at time of theft and apparently dl details were required. The theft was on 23 may 2014 and no contact from one call, re incident, so I phoned again to inquire about settlement of claim for contents taken, I was informed that the maximum they would pay out would be £100 and only then only if I could produce proof of purchase. I had already sent serial numbers where available, i. Sat nab, apparently serial numbers are not proof of ownership. I could go on but would take too long, my advice stay away from one call. Read More
1
Radstock
28 Jul 2014
I put in a claim for my wife's broken glasses (she is partially sighted) and all went very smoothly. However, even when the claim was agreed I still kept getting reminders in the post that I should fill in the attached claims form! That's why I've given four stars. A phone call eventually connected me to Miss Erin Slingsby who was polite, courteous, understanding and very helpful. No more reminders! Read More
0
Bracknell
4 Jul 2014
When filing a claim today, I found the process very good. The Advisor Christie Hotterwell was extremely helpful and understanding. We processed the claim details over the phone and Christie explained each step and what was required. When we completed the first step she then took me through what would happen next. This left me feeling confident that my claim was handled very well.
Christie was extremely good throughout the process, many thanks and well done. Read More
1
Poole
30 Jun 2014
Received a letter with renewal at £455. Last year I paid £385. I go online and its only £366. Decide not to renew and request confirmation of NCB and non renewal of policy. Not a whisper from this company just shows how poor they are at customer service. I can never recommend a company with issues like this along with their punitive charges for any slight change during the policy.
0
Stoke-on-trent
28 Jun 2014
Will never use one call again after existing policy runs out poor service rude staff. Was on hold for 40 minutes in total regarding previous policy which I have just received a bill for £137 which I was not aware of, Advisor became rude , very disappointed....... Avoid at all cost.
0
Rochester
5 Jun 2014
Took out insurance as was unbelievably cheap. There's a reason for that! I uploaded my documents at point of taking the insurance out and for about a month kept getting threatening letters and a text saying they would be cancelling my insurance if not sent. I must have sent these about 3 times. Finally got that sorted &I had moved addresses and was no longer using my car for work. Unable to change the business use online I called up after only to say I would be charged TWICE for trying to make the changes together. My premium shot up by over £100 plus an admin charge. My car is now in a secure car park WHY has my premium gone us??? Plus I can't change my usage as I would get charged again! Shocking and I am gutted I am stuck with them. AVOID LIKE THE PLAGUE! You can never get through either! Read More
1
London
4 Jun 2014
I would like to thank Elise Duman-Eyre for the quick, efficient and outstanding way she helped deal with my claim. I was more than surprised how quickly it was all dealt with.... Without doubt I will be recommending One Call as the best choice for motor insurance.
1
Northampton
30 May 2014
I have recently spoke with Elise Duman-Eyre, I found her very helpful and received all the information I needed to sort out any issues or doubts I had. A big thank you for the excellent customer service. Elise was a breath of fresh air after not being able to get through after 11 attempts, and being cut off when eventually getting through. Thank you.
1
Ripon
30 May 2014
I was quite upset when I first rang as my car was fairly new. I was instantly put at ease and felt listened to which is important to a customer.
0
Wednesbury
29 May 2014
A big thank you to Elise duman-eyre for making a nasty experience quite painless, taking the time to explain the procedures and outcomes of the repair and recovery procedures. Thank you again.
0
Bridport
28 May 2014
First of all want to say thank you to Elise Duman-Eyre for helping me to understand what going to happen with my car and taking the time to explain what happens next so very grateful thank you, service as a whole was great miss jones.
0
Last Updated : 20 Jun 2011