One Call Insurance

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One Call Insurance
First Point, Balby Carr Bank
Doncaster
DN4 5JQ

Mon - Thu: 09:00-20:00   Fri: 09:00-18:00   Sat: 09:00-18:00   Sun: 10:00-16:00   

www.onecalldirect.co.uk
3.8
338 Reviews

Ranked 1st out of 1,806 UK Insurance Companies

5 stars
 
145
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One Call Insurance is one of the UK's fastest growing insurance brokers offering more cover for less on all of your car and home insurance needs. As a broker they search the market to find the best insurance quote from a panel of leading UK insurance providers.
With over 200 employees, One Call Insurance are committed to giving clients low cost insurance as well as an exceptional customer service. One Call Insurance also have a number of highly experienced members of staff in their commercial division, OC Commercial offering business insurance with a personal touch.

Benefits of insuring with One Call Insurance include free breakdown membership, the One Call No Claims Guarantee, legal cover and courtesy car.

338 customer reviews

Bracknell
4 Jul 2014
When filing a claim today, I found the process very good. The Advisor Christie Hotterwell was extremely helpful and understanding. We processed the claim details over the phone and Christie explained each step and what was required. When we completed the first step she then took me through what would happen next. This left me feeling confident that my claim was handled very well.
Christie was extremely good throughout the process, many thanks and well done. Read More
0
Poole
30 Jun 2014
Received a letter with renewal at £455. Last year I paid £385. I go online and its only £366. Decide not to renew and request confirmation of NCB and non renewal of policy. Not a whisper from this company just shows how poor they are at customer service. I can never recommend a company with issues like this along with their punitive charges for any slight change during the policy.
0
Stoke-on-trent
28 Jun 2014
Will never use one call again after existing policy runs out poor service rude staff. Was on hold for 40 minutes in total regarding previous policy which I have just received a bill for £137 which I was not aware of, Advisor became rude , very disappointed....... Avoid at all cost.
0
Rochester
5 Jun 2014
Took out insurance as was unbelievably cheap. There's a reason for that! I uploaded my documents at point of taking the insurance out and for about a month kept getting threatening letters and a text saying they would be cancelling my insurance if not sent. I must have sent these about 3 times. Finally got that sorted &I had moved addresses and was no longer using my car for work. Unable to change the business use online I called up after only to say I would be charged TWICE for trying to make the changes together. My premium shot up by over £100 plus an admin charge. My car is now in a secure car park WHY has my premium gone us??? Plus I can't change my usage as I would get charged again! Shocking and I am gutted I am stuck with them. AVOID LIKE THE PLAGUE! You can never get through either! Read More
1
London
4 Jun 2014
I would like to thank Elise Duman-Eyre for the quick, efficient and outstanding way she helped deal with my claim. I was more than surprised how quickly it was all dealt with.... Without doubt I will be recommending One Call as the best choice for motor insurance.
0
Northampton
30 May 2014
I have recently spoke with Elise Duman-Eyre, I found her very helpful and received all the information I needed to sort out any issues or doubts I had. A big thank you for the excellent customer service. Elise was a breath of fresh air after not being able to get through after 11 attempts, and being cut off when eventually getting through. Thank you.
0
Ripon
30 May 2014
I was quite upset when I first rang as my car was fairly new. I was instantly put at ease and felt listened to which is important to a customer.
0
Wednesbury
29 May 2014
A big thank you to Elise duman-eyre for making a nasty experience quite painless, taking the time to explain the procedures and outcomes of the repair and recovery procedures. Thank you again.
0
Bridport
28 May 2014
First of all want to say thank you to Elise Duman-Eyre for helping me to understand what going to happen with my car and taking the time to explain what happens next so very grateful thank you, service as a whole was great miss jones.
0
Sandhurst
27 May 2014
Good quick and efficient service. Elise was helpful and friendly.
0
Sheffield
27 May 2014
After nearly three weeks without a car (for a non fault claim) finally today I spoke to someone who felt like she wanted to help me and wasn't just brushing my off. Elise Dunman-Eyre was lovely and very sympathetic to my traumatic ordeal also a lady called Nicola who put me through to Elise was lovely too. Far different from previous people I had spoken too. I suggest training more staff to be as understanding and considerate as Elise was. Read More
0
Carlisle
26 May 2014
Thanks to Elise Duman-Eyre for making arranging for my repairs easy. Can I also add that communication before this point could be significantly improved. Having taken 6 months to get to this point I hadn't heard anything for over 5 months and had thought my claim had been shelved. Also felt that the agent dealing with my original claim wanted a quick fix but I'm glad I didn't accept the 50/50 liability that was suggested as being a good option. It would appear OneCall claim experts had been actually working hard without me knowing. Let's hope the repair is up to my high standards. Read More
0
London
23 May 2014
Spoke to Elise Duman-Eyre this evening to arange a day for repairing my car. Very helpful and polite. Exellent customer service. Thanks for the help.
0
Romford
23 May 2014
I have just recently had to put through a claim Nicola Thorpe who dealt with it was very friendly and very helpful and made me feel more relaxed after calling. Thanks for you help.
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Leyland
22 May 2014
Rang you call centre this morning ragarding an accident to my car. The process of reporting the accident and the next steps to take were professionally dealt with by Nicola Thorpe. She gave me all the information I needed for the claim to be processed and was very helpful in answering any questions I had. Thank you, Barbara.
0
Last Updated : 20 Jun 2011