I am not a tenant of CHG but a neighbour of one who is renting from this agency. For the past 4 years me and my family have been harassed, intimidated and bullied by a lady who rents from CHG. Having gone down all avenues and with no luck I finally found out she rents from CHG so I sent them an email asking for help to which a Katherine Brook replied, she will not be assisting me in this matter. On there own website is states tenants code of conduct and they have failed to act on it. There is a whole page of what\'s expected from tenants.
I have council letters, police records, an actual harassment case pending all of which was sent to CHG and Katherine Brook and Co. Has chosen to ignore it. Imagine having your kids watched via your neighbours CCTV on 3 occasions, imagine being woken up to banging on the wall at 01.30 and 04.30 purposely to disrupt your sleep, imagine being told to take an overdose in front of your young children by your neighbour and her friends. That is only a small portion of what CHG\'s tenant is doing to me and my family and they are offering no help. 4 years me and my kids have had to deal with this with no help from anybody. Shame on them for not acting on their own rules.
Kiran R - 13 Sep 2023