Express Property Services
Ranked 13th out of 233 UK Letting Agents
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I have rented a number of properties with private landlords, smaller and bigger agencies, but none of them (and especially not the big names, surprisingly!) have showed the same professionalism, efficiency and dedication Mark has. I noticed something different to what I was used to from the first time we spoke on the phone. During each of our exchanges, he has been patient, honest and helpful, he has gone over all the options we had, he has provided guides, documents and answers sometimes anticipating our doubts. The email communication was smooth, punctual and clear. It\'s really a pleasure to see small, independent business such as his delivering such a great service and I wish there were more like...read more
I have rented a number of properties with private landlords, smaller and bigger agencies, but none of them (and especially not the big names, surprisingly!) have showed the same professionalism, efficiency and dedication Mark has. I noticed something different to what I was used to from the first time we spoke on the phone. During each of our exchanges, he has been patient, honest and helpful, he has gone over all the options we had, he has provided guides, documents and answers sometimes anticipating our doubts. The email communication was smooth, punctual and clear. It\'s really a pleasure to see small, independent business such as his delivering such a great service and I wish there were more like this!
Thank you Mark!
Thank you Mark!
Company response : Thank you very much for taking the time to share your experience, Valentina. You were prompt and courteous at all times during our dealings, which made my job not only easier but a genuine pleasure too!
With best wishes, Mark Francis.
With best wishes, Mark Francis.
Valentina Menale - 14 Jun 2021
We lived in a property that express property services manages between Feb2017-Aug2018. From the very first communication with Mark, we realised how professional and organised he was and it gave us an indication of how he would manage the property throughout our contract. He would send regular newsletters about how to look after the property or what to do in case there was an emergency. He was very communicative with us and he also passed everything on to the owner of the property for feedback. When an issue would arise, Mark would send the contractors he works with, in order for them to have a look and then resolve the issue. He would always follow up either via call/email or visits to the property...read more
We lived in a property that express property services manages between Feb2017-Aug2018.
From the very first communication with Mark, we realised how professional and organised he was and it gave us an indication of how he would manage the property throughout our contract. He would send regular newsletters about how to look after the property or what to do in case there was an emergency. He was very communicative with us and he also passed everything on to the owner of the property for feedback.
When an issue would arise, Mark would send the contractors he works with, in order for them to have a look and then resolve the issue. He would always follow up either via call/email or visits to the property to check the work that had been done and bring the contractors back if necessary.
We were very happy with how diligent, personable and caring he was. He ensured that we were happy living there and always asked if everything was ok. I have to say that this was the best experience I have had in 8 years living in London of a property managed so well. I couldn’t recommend him enough!
Thank you Mark for everything you have done for us. All the best for the future!
From the very first communication with Mark, we realised how professional and organised he was and it gave us an indication of how he would manage the property throughout our contract. He would send regular newsletters about how to look after the property or what to do in case there was an emergency. He was very communicative with us and he also passed everything on to the owner of the property for feedback.
When an issue would arise, Mark would send the contractors he works with, in order for them to have a look and then resolve the issue. He would always follow up either via call/email or visits to the property to check the work that had been done and bring the contractors back if necessary.
We were very happy with how diligent, personable and caring he was. He ensured that we were happy living there and always asked if everything was ok. I have to say that this was the best experience I have had in 8 years living in London of a property managed so well. I couldn’t recommend him enough!
Thank you Mark for everything you have done for us. All the best for the future!
Company response : It\'s very kind of you to take the time to write this review, Georgios. Thank you, I really appreciate it! My best wishes to you for the future.
Mark Francis
Mark Francis
Georgios Sotir - 10 Sep 2018
Mark was great throughout our tenancy. Always helpful and reliable on all matters, which was such a relief following the terrible experiences we\'ve had with the larger letting agents in the past. Would highly recommend!read more
Mark was great throughout our tenancy. Always helpful and reliable on all matters, which was such a relief following the terrible experiences we\'ve had with the larger letting agents in the past. Would highly recommend!
Company response : Thanks for taking the time to post this review, Marion. Very much appreciated!
Best wishes
Mark
Best wishes
Mark
Marion Bellier - 21 Mar 2017
Mark and his team provided us with a fantastic service (as tenants) moving into our new property. Extremely efficient and professional. Highly recommended!read more
Mark and his team provided us with a fantastic service (as tenants) moving into our new property. Extremely efficient and professional. Highly recommended!
Company response : Thank you Matthew, and we\'re delighted you\'re still renting through us.
Best wishes
Mark
Best wishes
Mark
Matthew Phillips - 29 Mar 2016
Mark has always gone above and beyond to help us. He was always very quick to liaise outstanding issues with the landlady and responded to emails within hours. This flat was our first proper flat rented in London and Mark has been extremely helpful in settling in even concerning things not related to the letting.read more
Mark has always gone above and beyond to help us.
He was always very quick to liaise outstanding issues with the landlady and responded to emails within hours.
This flat was our first proper flat rented in London and Mark has been extremely helpful in settling in even concerning things not related to the letting.
He was always very quick to liaise outstanding issues with the landlady and responded to emails within hours.
This flat was our first proper flat rented in London and Mark has been extremely helpful in settling in even concerning things not related to the letting.
Company response : Thank you Robin and best wishes to you and your family for the future. You were great tenants!
Robin Gertenbach - 22 Mar 2016
By some considerable margin, the most professional agent / manager we\'ve dealt with as tenants. I dread to think what renting will be like in the future for us without Mark Francis!read more
By some considerable margin, the most professional agent / manager we\'ve dealt with as tenants. I dread to think what renting will be like in the future for us without Mark Francis!
Company response : Thank you William, not just for this very kind review, but for being a great tenant as well. Good luck in your new home, and hopefully we can serve you again one day...
William Wilkins - 18 Mar 2016
