Visualsoft
Gloucester House, 72 Church Road
Stockton-on-tees
TS18 1TW

Mon - Fri: 9:00-17:00   Sat / Sun: Closed   

www.visualsoft.co.uk
4.5
12 Reviews

5 stars
 
10
4 stars
 
0
3 stars
 
1
2 stars
 
0
1 stars
 
1

Write Review
Based in Stockton-on-Tees, Visualsoft provides website design and development to clients throughout the UK. With over a decade of experience, the team at Visualsoft believe that the only way to create exceptional websites, both in terms of how they look and how they convert, is through a total team effort.
Visualsoft's widely-skilled team consists of graphic designers, web developers and programmers, search engine optimisation engineers, marketing professionals, online copywriters and project managers that work with a synergy only enjoyed by those who have a vivid passion for what they do.

Visualsoft offers a vast array of eCommerce services to cover absolutely everything relating to your online presence. From obtaining a relevant domain name, to implementing and automating offline processes which create the infrastructure needed to support the new business your website may bring, Visualsoft provide everything the client will ever need to be a success online.

12 customer reviews

Dalkeith
3 Jun 2014
Our large website was overhauled and moved over to Visualsoft. The system itself is great although any issues we had seemed to take an age to fix and we're still sorting through issues 3 months after the go live. They will try and charge for simple changes which is largely unfair as you don't know they are needed until you go live. Really just feel let down at the last stage if I'm honest.
0
Stockton-on-tees
18 Jul 2013
After looking at some of our competitors at the time, it became obvious to us that we desperately needed to update our existing site. We needed a more effective, and much quicker way for customers to find what they wanted and to buy it! The navigation on our old site was outdated and promo units and on site selling tools were also in need of improving, also we wanted better links from our site to social media. We had very limited capabilities before, especially with regard to navigation, onsite offers and discount codes, so we were losing sales due to lack of functionality.
When we were looking for a company to build our new website, we had any considerations. Cost was obviously a big part of it, but we also wanted to find a company who we felt we could trust in, who could supply a variety of expertise from design through to SEO, and also a company that we would not outgrow. We looked at various providers, but in the end Visualsoft stood out from the start as a team that could tick all the boxes that we were looking for.
We chose Visualsoft for many reasons - the excellent value for money, the openness and transparency of the pricing structure, the continuous developments and the ability to be able to add features as and when needed. This really encouraged us that if we went with Visualsoft then we would be able to keep our site updated with both design features and sales tools that would allow us to grow and reinvent without a scary invoices at every corner. The team we met were helpful and easy to talk to, and we were not baffled with tech speak like with some of the other companies. Best of all, we felt we felt we had found a set of people we could work with long-term.
Fast forward to the present day, and we really feel that now we have a website to be very proud of. It has inspired us to come up with new sales promotions, new products, and a better business plan for the future - we feel we now have the tools to take the online sales to new heights.
Read More
Company response : Thank you for the glowing review Sarah!
0
Guisborough
20 Sep 2011
Dynamic service.
From our first meeting with Visualsoft it was apparent that this was the company to lead our e-commerce business forward.
The ideas that they put forward were clearly designed to capture the customers attention, with a well designed crisp and clear site that is easy to read and operate.
Having had experiences with so called web designers before who promised all and failed on all accounts, this was a breathe of fresh air.
The dedication from Director level throughout the whole team is geared to provide a 5* service.
Needless to say we have just had our second site designed by Visualsoft, and once again it has taken our business up to another level.
This team is always looking for new dynamic way to push there clients business forward.
If you want a 5* service then Visualsoft is your next step, side step it and your e-commerce business with stand still.
Read More
0
Hartlepool
20 Sep 2011
Brilliant design and dedicated service
Visualsoft built a brilliant e-commere site, having had 4 websites previously the one designed by visual is far superior to any off the previous ones. Dedicated support team offering friendly and professional advice I would strongly advise anyone looking to have a website designed to contact Visualsoft

All in all a brilliant experience and one I would recommend to others

Thanks Scott
Read More
0
Leominster
20 Sep 2011
After much research we launched our new website with Visualsoft in August 2010 and we haven't looked back.

Visualsoft are true experts in this field. The design team are full of inventive and creative ideas, marketing is focussed and driven and all of the help and support that is available is unsurpassable. The build process was thoroughly enjoyable and Visualsoft made it stress free - nothing was too much to ask.

The website itself has enabled us to increase our profits considerably compared to our previous site. One of the joys of working with Visualsoft is their passion for new ideas and concepts; our old website was stagnant but with Visualsoft on-side we are trying new ideas regularly which boost our sales and online presence. I feel confident that Visualsoft wouldn't let our site fall behind the times which can be a daunting task when the world of technology moves at such a fast pace.

Don't hesitate to work with this company.
Read More
0
Newcastle
5 Sep 2011
Starting as a total e-commerce novice, Visualsoft have converted me, Their knowledge and support is second to none. Our web sales are growing daily and I would, and have recommended them to many friends. Ben Crosby Crosbys
0
Darlington
5 Sep 2011
I launched my first eCommerce website TicWatches through Visualsoft nearly 4 years ago and have continued to use their services. The website has continued to grow and generate more and more sales as the company continues to grow.

They always try to push the boundaries and look at new ways to improve our business and seem to stay one step ahead of other internet businesses. All their websites looking stunning including our own but as well as this they back it up with their Content Management System and on going support.

I will continue to use Visualsoft for our current website as well as future projects which we have planned.

If it's an eCommerce or website you want, look no further than Visualsoft.

Thanks,
Daniel Richmond
Managing Director of TicWatches
Read More
0
Washington
5 Sep 2011
The best decision we could have made..
If you want a well priced, decent and reliable service then look no further. Everyne invovled is more than happy to deal with your problems, I can recommend you head straight for Visualsoft. I have no hesitation in passing this company on, it has a great set up, and one that I am more than happy with. A fantastic team who are always professional and happy to help.

* Value For Money ****
* Reliability And Uptime *****
* Customer Service Star *****
* Technical Support *****
* Features Star Ratings *****
* Storage Space *****
* Tech Response Time *****
* Easy of use crm *****
I assure you will not be dissapointed!!!
Read More
0
Sunderland
5 Sep 2011
Brilliant, A Great Service from Start to Finish!
We simply started as a blog with basic ideas to expand into e-commerce. Visualsoft helped us develop our ideas and guided us step by step to a final product that exceeded our expectations. The staff were friendly and all of our needs and questions were catered to accurately and quickly. We would definitely recommend Visualsoft, and even as a smaller project we found that we were handled with the respect and importance of that of a major retailer.

Denim Geek
Read More
0
Stockton-on-tees
5 Sep 2011
A masterstroke decision to chose Visualsoft
It was a stroke of good luck when we found Visualsoft on our doorstep in Stockton-on-Tees. They were head and shoulders above other developers we spoke with while deciding on whom to work with to develop our website. As a new business we needed all of the technical advice, support and creativity we could use and Visualsoft did not let us down, they delivered our website within budget and on time and w w w. nswatersports is certainly the best in its industry and has started to deliver results for us immediately.

Customers have commented on how easy it is to use and we have certainly benefited from good search engine optimisation by developing good content from advice from Visualsoft. The aftersales and technical support is first class and at all levels they are very easy team to work with.

I imagine we’ll be with them for some time in the future and anyone considering developing an ecommerce website should seriously look at Visualsoft before committing to a developer, it will probably save you time, money and a lot of sleepless nights

Leon Jones
Commercial Manager - Teesactive
Read More
0
Ryde
5 Sep 2011
Fantastic Looking Site and Friendly Service
We are very pleased with the look and features of our website w w w.marineandoutdoorclothing. Having researched website developers all over the country we found that Visualsoft offered best value for money, there are cheaper options but you don't get halve the features and there are more expensive options but to be quite honest some of these were twice the price and still didn't offer the features we got with Visualsoft.

Their customer service is very good and the ticket system that they use for any problems/questions is very fast and reliable. If you have any issues they are sorted out quickly and all the staff ive dealt with are very friendly.

I would reccomend any company looking for a web developer to give these guys a call for a quote.
Read More
0
Camberley
26 Aug 2011
Terrible Company with no interest whatsover to resolve issues for a client that has spent tens of thousands of Pounds with them.

Project over-ran by over 7 months (what was supposed to be a 3 month project). Very sad and lame excuses where made.
1 - Horrible lock-in contract.
2 - £60 plus VAT charge to lift a finger ( including to fix mistakes THEY have made in development.
3 - Arrogant Directors who turn their back on you and leave in the middle of a conversation as they are not happy with customers calling up to complain

Also, don't dare leave them negative feedback on any forum. Should you voice your honest opinion, you are threatened with the closure of your site causing you damage.

Don't be deceived by the nice designs they make. They are nice on the outside but they essentially charge you tens of thousands for a re-hashed version of OScommerce (open-source free shopping solution. This is why they will not shos you the back-office system before you purchase)

Having spoken to other customers as well, we discovered we are not the only ones with the same complaints. Do your homework and DO NOT talk to the companies they ask you to take a recommendation from. They will just steer you to the ones they are very friendly with. We now wish we did not make that mistake.

Don't say you were not warned!
Read More
3
Last Updated : 16 Sep 2014