The Selfservice Company provides CRM self service solutions to multi-national clients throughout Europe. Established in 2006 in The Netherlands, the company has many years of experience in customer relationship management software and has been acknowledge by Gartner as a leader in its field.
The company delivers a range of self service virtual assistants that improve customer satisfaction, reduces email traffic by 40 per cent, help desk calls by 20 per cent, increases customer insight and is designed specifically for organisations where the customer central to the company business. Clients using The Selfservice Company's virtual assistants have seen the ROI typically within 3 months or possibly less. The service is available as a visual assitant character on the clients website or by using various online media channels. This can be a portal link or a fully hosted service.
The Selfservice Company has an expanding network of clients, located throughout Europe, including KPN, ING, Rabobank, Readers Digest and E. ON.
Recent customer reviews
|The Selfservice Company has helped us in installing the virtual agent and implementation of all knowledge rules and databases. Their team was extremely supportive and helpfull. Thanks to them implementation went smoothly and the project was managed superbe. |
Great job done!
|We implemented a customer service agent on nshispeed.nl for most common customer questions. Cost were above expectations, butt mainly due to absense of aterbatiev customer service options for customers. Selfservice Company was very cooperative in finding new structure and approach to optimlize new situation. Also in strategical approach cooperative. Quality of systems and service is excellent.|
|The Selfservice Company provides our business with a online, virtual CSR. "Chris" answers questions in both English and Dutch and has allowed us to deal more effectively with incoming requests, improving customer service at a lower cost. Additionally, the reporting we receive allows us to collate enquiries, identify areas of weakness in our information provision and adapt our online and offline information provision accordingly.|
The Selfservice Company has proven itself a reliable, capable and valued business partner. We would recommend their services to other B2B and B2C businesses operating in mono or multilingual markets.
|We are very happy with the tools provided by the SelfServiceCompany. The digital service agent does a great job and answers lots of questions that were normally answered by our call center agents. Service and solutions provided bij SSC is excellent. Very nice people to work with and always prepared to do an extra step.|
E-Business Specialist Robeco
|Olivier Bloemendaal - London|