The Rug Seller Ltd 7 Trafford Moss Road, Astra Business Park, Off Guinness Road
Trafford Park
MANCHESTER
M17 1SQ
| Mon - Fri : | 9.00-5.30 | | Sat - Sun : | Closed |
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The Rug Seller Ltd offers buyers the opportunity to buy rugs online with an overnight home delivery service. Customers can find the perfect centrepiece for their home with over 9000 rugs available to buy online. The Rug Seller offers modern designs, traditional styles and designer collections by Brink and Campman and Jeff Banks. Many designs are available off the shelf in sizes up to 300x400cm and they also offer a custom made-to-measure service for hard to find sizes.
From their distribution warehouse in Manchester they deliver worldwide.
Choose from leading collections including Harlequin, Sparkle, Matrix, Glamour, Icons, Serebad, Royal Palace, Optima, Visiona, Karma plus many more, with huge savings against High St prices.
The company works along side many interior design consultants so that ranges can be adapted to suit current and future trends and a specialised custom made rug service is also available to meet specific customer requirements. Many ranges are handmade by experienced weavers in India and China to a high standard.
The Rug Seller retails direct to the public along side it's trade accounts with shops, interior designers, insurance companies and housing associations.
As seen in House Beautiful, 60 Minute Makeover, The Telegraph and The Times Magazine.
Recent customer reviews
| 5.05 5.0 out of 5 - I ordered a rug, it was out of stock but delivery was expected by end of month, I was happy to wait, the consignment hadnt arrived by expected time so my money was refunded. The sales dept contacted me a few days later to say they had the rug in stock it was delivered within 24 hours, so far I have been delighted with the service provided, and the quality of the rug which was exactly as advertised.
| Christine Wilkinson - Corby |
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| 1.05 1.0 out of 5 - I was told my rug would be with me on Thursday, I waited in all day and received an e-mail at 3:40 to say the courier had lost UK mail and they were trying to find it, I then was told it would definitely be here on Friday, it did not arrive, they advised they would send out a second rug today and guaranteed a delivery between 8-12, I've just been advised by the UK mail they never received either rug from the rug seller or they've been misplaced, either way I can't wait in daily I'm back in work on Monday so have asked for a full refund and contacted my card holder, this is rubbish customer services and won't be waiting in for days for a rug again, purchase locally it's safer and less stressful.
Donna Matthews.
| Donna Matthews - Pontypool |
Company response : UK Mail claimed not to have received the initial rug. We followed their lost item procedure and sent an immediate replacement to the customer and this was left with a neighbour. UK Mail discovered the first rug and we would like to offer our sincere apologies for any inconvenience caused by the delay. We did react to the situation immediately and resolved the issue. |
| 1.05 1.0 out of 5 - Was happy to be able to select from a big range of rugs but when the two rugs arrived I noticed that they were shedding an excessive amount of wool. The big wool lumps were everywhere downstairs and even went to the next floor with our movements. I contacted the rug seller immediately but they just stated their return policy without addressing my concerns. After a number of emails to them and daily telephone calls( they never bothered to contact me themselves even when they promised to do so), they eventually said they will agree to refund of ONLY 40% of what I paid ( remember these were brand new rugs that I had only been walking on for a few days, and costky needless to say) and I would have to pay for the cost of returning these two heavy rugs!!!!!!! If you are satisfied with their rugs then you are lucky however if you are not they won't entertain this and won't be interested to hear anything from you. Very poor/ bad service, I will never ever buy anything from them again and I encourage every body to stear away. Go to a reputable seller and avoid the rug seller.
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| 5.05 5.0 out of 5 - I found The Rug Seller website and was delighted to discover that they also have a showroom in Manchester. I visited the warehouse and viewed several ranges before choosing the Super Kashan range. The different qualities were explained and I was able to take the rug away in my car. I had tried many other High St stores but I was disappointed by the lack of choice compared to The Rug Seller.
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