Lothian Street,
Hillington Industrial Estate,
GLASGOW,
G52 4JR | T : 0141 303 7400
|  2.2 out of 5 - 4 reviews |
Reid Furniture Ltd - FurnitureReid Furniture is an independent furniture retailer with more than 30 stores across Scotland, Ireland and the Northwest of England. The company specialises in leather sofas, dining and bedroom furniture.
Reid manaufactures sofas from its factory in Hillington.
Reid Furniture Ltd was founded by Sam Reid more than 30 years ago, manufacturing sofas and selling direct to the public from the Hillington Factory.
Retail customers include anybody looking for quality leather sofas, dining or bedroom furniture at affordable prices.
Customer Reviews4 Customer Reviews | 1 Positive |  | 3 Negative |
| Value for Money : |  (2.8) | | Customer Service : |  (1.8) | | Quality : | (2.3) |
1.7 out of 5 | After having waited 3 months for our £2000 suite to be delivered, it arrived on Christmas Eve. With it being Christmas Eve, the delivery drivers were in a hurry to dump it & leave, not unpacking it or assembling the feet as they apparently should have. (I did not complain at this stage as I knew no better.)
After having to unwrap the 2-seater & 3-seater sofas myself & dispose of the packaging, I attempted to fit the feet that came with them. The 2-seater was fine, but the holes were drilled in the wrong place for the 3-seaters feet to be fitted correctly. Given that it was the day before Christmas, we were obviously unable to contact Reids to resolve this issue until they opened again the day after Boxing Day.
To cut a long story short, we probably spent about 6 hours in total on hold trying to resolve it over the phone- without much luck or sympathy (an apology would have been out of the question!). We have also sent several letters without satisfactory acknowledgement or compensation.
All i was asking was that they sent out a replacement set of feet (& I was even quite happy to fit them myself). They refused to do so until they sent out a 'Qualified Technician' to assess the problem. (Apparently they couldn't just take my word for it). So I had to wait in AGAIN for him to come & when he finally did, he didn't have a clue! I had to actually show him how they didn't fit because he just couldn't get it. He then wanted to drill into my brand new suite to make them fit! I refused of course, but he still insisted on fitting the feet back-to-front in the mean-time, despite my request for him just to leave it without for the mean time. Then- as thought that wasn't bad enough, he pushed the sofa back against the wall scratching my brand new solid oak floor that I had only got fitted a week before!
When I phoned to complain about this, I went through the same ridiculous passing about and putting on hold as before, before being told they would have to send out another so-called 'Qualified Technician' to assess the damage to the floor before they would consider sending out a french polisher to 'fix' it. (Despite accepting responsibility eventually- they refused any sort of compensation).
ANYWAY- when 3 months later I still hadn't received replacement feet, I called again, went through more of the same, to discover they hadn't even ordered them in the first place!!! It is now a year on & we have finally received a replacement set- shame they are completely the wrong size & shape too though eh?!
I have been in contact again & they now tell me that as my suite has been discontinued, there is nothing more they can do, except sent out a 'Qualified Technician' to try & fit the feet that they sent!!!! I was told they would call me back within the hour & a week later, I am still waiting...Fiona Marie Stewart - 29 Sep 2008 |
1.0 out of 5 | Do not use this company - very bad goods, even worse customer service Doreen Bradford - 26 Sep 2008 |
4.7 out of 5 | I was recently asked by Reid's Furniture,
to assemble a new range of wardrobes,
which are very good quality and value,and are
flatpacked for home assembly.
They are in Reid's showrooms now,
and would be pleased to assemble them for their customers. |
1.7 out of 5 | Ordered a beautiful table from Reid and it was delivered ahead of schedule - so far so good. Sadly however, it developed a crack after a few weeks, I think as the wood dried out, and dealings with Reid since then have been a complete nightmare. Basically they won't entertain any refund/exchange discussion until they have sent out an inspector. This inspector uses every trick in the book to delay coming out - inflexible working hours, being on holiday, having mobile switched off all the time, failure to show up etc. Contacting customer services is a hit and miss affair, sometimes emails go unanswered, the eventual excuse? - the one person who does the emails was on holiday! try phoning customer services to spend 15 mins on hold listening to broken whitenoise before giving up. Phone their switchboard, and you get straight through, but they will only put you back on the customer services queue again. This saga has been dragging on for ages (2.5 months), and I am just about to try to claim the money back through VISA instead. The goods were nice, although quite expensive, but woe betide any customer who expects after-sale service. Alan brown - 4 Aug 2008 |
Reid Furniture Ltd is also listed in...Shopping > Home and Garden > Furniture
Scotland > Glasgow City > Hillington Industrial Estate
Last updated : 26 February 2007 | View Larger Map / Directions >
Nearest Travel Links | Glasgow Airport - 4.0 mi.
|  | Hillington West - 0.5 mi.
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