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| Reid Furniture Ltd Lothian Street
Hillington Industrial Estate
GLASGOW
G52 4JR
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Reid Furniture is an independent furniture retailer with more than 30 stores across Scotland, Ireland and the Northwest of England. The company specialises in leather sofas, dining and bedroom furniture. Reid manaufactures sofas from its factory in Hillington. Reid Furniture Ltd was founded by Sam Reid more than 30 years ago, manufacturing sofas and selling direct to the public from the Hillington Factory. Retail customers include anybody looking for quality leather sofas, dining or bedroom furniture at affordable prices.
Recent customer reviewsView all 33 Reviews | 2.35 2.3 out of 5 - Like many other customers of Reid's, I wish I had read the reviews before buying my leather 3-seater sofa and an Opus riser/recliner chair with the added cost of £300 for insurance which seems to be a waste of money.
My 70-year old husband has been sitting in his wheelchair for just over 15 weeks now because Reids/Harveys have failed to repair his riser/recliner chair.
We took delivery of this chair in September 2011 and on 7th July 2012 the chair broke down in recliner position with my husband in it. I had to phone a few friends in order to get him out of the chair. I immediately phoned Reids and was told someone would be out to see the chair in 2-3 days - this however took around 2 weeks. When the engineer did come we were told the chair required a new part which he would order for us and it duly arrived about 3 weeks later after many telephone calls trying to explain the necessity for the chair to be working for my husband. A further engineer came to fit the part and within minutes of him leaving the chair broke down again - furtunately it was me testing it and not my husband. About a week later the same engineer returned to inspect the chair and said the wrong parts had been sent initially (a remote control instead of a side button) and he would have to re-order them, even although he fitted a side button for me from stock he had in his van. We are still waiting. My husband is unable to walk unaided and has to keep his legs in an elevated position. Because he has been unable to do this his legs and ankles are very swollen and his skin is breaking down at the back of his legs. Yes he can sit in the chait but he is unable to get out of it hence the reason we bought the riser/recliner!!! We have been fobbed off with so many different excuses, someone will call us back and no-one ever does, they say they do not have another riser/recliner in Scotland that they can loan us and they have refused to give me my money back. I can do nothing until this is resolved. I will never use Reids/Harveys again.
| Mrs Carole Buglass - Kirknewton |
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| 2.05 2.0 out of 5 - There has been what looks like mould on the back of our 2-seater sofa which I've been trying to fix for more than a year now (bought 2 years ago). I requested the insurance (was Homeserve) come and remove it, which they attempted to do, but it simply reappeared once it had dried again. However on being persuaded to try again rather than simply accept faulty goods, I was informed by the insurers that it is salt from the manufacturing process, thus due to a faulty part (ie the leather) and is not covered by insurance, but will be covered by Reid/Harveys.
Reid/Harveys need a report to confirm this, but refuse to request it from the insurance company. It took 3 phonecalls with lengthy waits each time to persuade Homeserve that this was the case as they assured me that if Reid asked for it, they would send it free of charge. We however have to pay £10 and I am still trying to organise with them to pay this as they clearly don't have to do this with other companies very often. The alternative is to have the ombudsman report at £99 which Reid should refund, but I suspect that will take a long time, going by this telephone chase.
I asked to speak to a manager or team leader to express by dissatisfaction with being passed back and forward between the two companies, but was told that they would not speak to me simply to say the same thing. They would not speak to me to hear my complaint and would not reconsider making a phone call or email to request the report directly.
Consequently, when I have the report, I will send it on to Reid and they can bicker between them who is responsible. So far it's not been money well spent.
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| 1.05 1.0 out of 5 - I will never buy anything from Reid's again. July 2011 we ordered a 3 piece suite leather suite paying just under £2000 and also buying the £300 warranty. 10 week later it was delivered however, we contacted them the next day as there were marks on the arms and when you sat on both the chair and the sofa it make annoying squeaks (not what I would expect from a brand new suite).
They attended and said that the sofa had not been fitted together correctly by the delivery men so they said they had fixed it. Within a few days the squeaks were back. We called customer services again and they offered to replace the chair and send someone back out for the squeaking. We refused a replacement chair and demanded a full suite replacment. They agreed to this.
10 weeks later I got a call to say the replacement would be delivered that week. A day before the delivery I got a call from Reids to advise that the sofa had failed their quality checks "due to a large ugly scar on the sofa cushion". I was told they would need to send this off for a repair!!
I told them I was not accepting a repaired sofa in my house which had not even crossed over my doorstep so they agreed to a further full replacement. So a further 10 weeks down the line we got our 3rd replacement. This was now almost 8 months from the date of the original delivery.
As soon as this sofa was delivered it was obvious that there was something wrong with the back middle cushion of the sofa. It sat about 2" lower that the outer 2 cushions. Customer services sent out yet another technicaion who advised that it was the way it has been built and couldn't be repaired so would have to be replaced.
As you can imagine I was losing my mind by this point so we agreed to accept a small amount of compensation to live with it. Due to the fact the rest of the suite seemed fine and was not making any squeaks/groans. ( I didn't want to risk yet another suite which would be as bad as the first!).
This was approximately 8 weeks ago and I am starting to lose my mind again as 2 out of the 3 pieces have started to make noises every time you sit on them. Technician is due back out this week but I don't hold my breath for a satisfactory resolution after reading all these reviews.
| Lorna-Jean Greevy - Kilmarnock |
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| 1.05 1.0 out of 5 - I am sorry i cant comment on the quality of my suite as after six months and two weeks(28weeks) i still have no suite. Seems it is on the ship or at the docks which changes weekly.
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| 1.05 1.0 out of 5 - September 2010 I purchased a 3seater, 2 seater and armchair from the leather range of furniture "Medeci" from Reid Furniture, Crescent Link, Derry at a price of €2000. It was delivered in early November. About a month ago, I noticed that the colour was coming off the leather and it was rough to the touch. This was on the two seater and between the two cushions. When I examined the rest of the suite, I noticed that the armchair was much worse and the colour had disappeared from one place and this was also rough to the touch. Same thing on both places. As the suite was still under the shop guarantee I contacted them. They said they would send out a Technician to have a look at it and they did 2 weeks later. May I also add I purchased the platinum guarantee which I was advised to do by the shop employee as she had told me it was such a great thing to have in the eventuality of the suite having any problems! Of course, I paid an extra €300 for this and she also told me that it was piece of mind as she had seen someone else who had a problem with a suite when the mechanism went on their recliner suite, and although the couch line was discontinued they had let her pick another suite to the value of the one she paid for. Anyway the technician came on Tuesday. I showed him in and he looked at the armchair and said he knew what the problem was. Great I thought, things will be sorted. " Grease and perspiration by someone who is sitting on the chair!" I looked at him in disbelief, he said it felt sticky! Well my blood was starting to boil. I told him that I cleaned the leather with the product which Reid Furniture supplied me with the day I purchased the suite. He told me that " it may not have been done properly"! Again I was taken aback, this man obviously had a story and was sticking to it, he was the most arrogant and obnoxious person I have ever had to deal with! Anyway I thought once I show him the two seater, with exactly the same problem he will have to discount this and agree that there is a problem. Oh, he said that's wear and tear. After a year, I said, and to be honest with everyone reading this, I only use the sitting room a couple of times a week! So in all I can say that it only got a few months wear altogether! Anyway I asked him if I was to get an independent leather upholsterer to look at it would that make a difference. Arrogantly he told me that the upholsterer would say exactly what I paid him to say! To be honest at this stage, I felt like running him from my house, there was no apologies only to say that he could understand my frustration. Telling me in the first place it was grease and perspiration, my god, who would let someone greasy and perspiring sit on a €2000 suite and to be honest there ain't anyone who fits that resemblance here. So absolutely no help at all just an arrogant person who is branded as a Technician, I don't even know what his qualifications are to credit him with this position but being so shocked at the way I was treated, I just didn't ask! Anyway got a letter today to say that the technician said that there was absolutely no fault with the leather and there was nothing more they could do. I am now gonna follow up on the insurance I paid to see if they can find the problem or advise me on the next step. It's just a pity that I didn't read all the complaints about Reid Furniture on the internet before I purchased. Needless to say I am warning everyone out there to think about parting with their hard earned cash and not to give it to Reid Furniture or any other company which is part of their business.
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| 1.05 1.0 out of 5 - We purchased a 2 & 3 seater from Reid's store in Dunfermline 15/11/09 £1900 Being a well know furniture supplier we thought we were going to get good quality furniture but oh how wrong we were, after 10 months the leather colour began to peel someone came and repaired the first fault but 4 weeks later the samething happened to another part of the suite 2 seater. We also had a so called technician who told my wife that they would pick it up for repair, but then we also had a letter telling us it was general usage, then when i phoned to complain i was told to refer to trading standards. I can assure Reids i wont let up on this as the furniture is of inferior quality and i will never shop at Reids again as they sell absolutely junk in my mind. My rating 1 out of 5
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| 3.35 3.3 out of 5 - Happy with stores service & quality of goods BUT..... on recieving delivery which was ok, i found to my horror 10 minutes after men left that despite me giving them a TIP i found they had DUMPED all the packaging at the foot of my driveway which then was blown halfway along our street causing me time and effort to collect !! Therefore your drivers spoiled an otherwise good service....Not a good advert for future business..Well Certainly Not from Me !! Please Feel Free To Answer My commets !! MR Gordon Bell.. Order No. 28886 D
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| 1.05 1.0 out of 5 - I ordered a corner leather sofa with matchiing chair and footstool in November 2009,I paid cash for it and it was delivered in March 2010, 4 weeks late.
It was delivered with 3 chipped feet and 2 holes in bottom of corner unit,then in June I had repair man visit as a spring went and a back board snapped,the clip holding the spring in place broke off and I wasn't surprised as it was tiny and thin,all the springs creeked when someone sat on any of the seats,the inside of suite frame looked like kindling fire wood.
The repair man said they could only repair spring, which I said no chance.
I contacted Reid whom said the same,they said I wont get my money back as I had the suite for more than 4 weeks.
I contacted trading standards who got me to download a form off there web site.
I filled it in ,sent off to reids and i got my suite uplifted and a full refund within 4 weeks.
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| 1.05 1.0 out of 5 - I bought a 3 & 2 leather recliner suite from Reid's & received delivery in November 2008. I had a technician in on 16th August 2009 due to discolouring of the leather & peeling, the suite was repaired, August this year had to send for technician again for the same problems & the detachable reclining chair on my 3 seater dropping slightly. First technician report suggested general usage so I demanded a second opinion, second technician came in there is very clearly a fault he said, as for the discolouring, all repairs carried out have a 1 year guarantee on them, so they have to fix that I expect!!! I received a letter this morning & I'm now awaiting the outcome as it has been checked by an "experienced technician". I'm not holding my breath.
P.S. I purchased the £300 warranty also but not worth the paper it is written on.
| Maryanne Barbour - Greenock |
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| 1.05 1.0 out of 5 - Not one bit surprised at the negative feedback regarding Reids. I bought a new leather sofa in November and within 6 mths the leather was peeling off! had the technician out who couldnt understand why this was happening, and pointed out other marks on my sofa which i hadnt noticed. Thought i was getting somewhere! then the report came through that there was no fault, it was "general usage"!! dont think so! work full time and am out a lot in the evenings, so im not accepting that. Am dealing with trading standards, but wont hesitate to take to court and to go to the newspapers to get something done!! Dont buy from Reids! Customer services team are awful! (Bought from Uddingston branch.)
A Connor Glasgow
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