As IT companies grow they often lose track of their customers’ needs, giving a new meaning to the phrase ’remote support’. Refresh was established in 2006 by Mark Graham and Mark Burgess with a clear vision: personal service and attention to detail should remain the focus of everything Refresh do. Your goals must come first.
Refresh has a growing network of clients, located throughout the UK, including several large organisations. Refresh understand that each sector has its own individual IT requirements so their methodology involves working closely with their clients to help them realise their business objectives.
Refresh believe that their IT support packages offer the best value for money, but they understand that all businesses will have specific needs. If clients don't see the cover they need just get in touch to build a specific solution tailored exactly to your business' requirements.
Refresh's support team is made up of technical and non technical staff to provide the end user the best possible experience. The technical staff all have corporate IT experience and are well educated in all aspects of IT, from PC and laptop repairs to supporting multi server, multi site businesses. They also have non technical staff who are highly trained in customer service and ready to take and log support calls.
Refresh are unique as they provide IT support for business and PC and laptop repairs for home users. They specialise in providing the right IT solution for your business at the right price. Refresh also have a fully diagnostic PC and laptop repair centre, where they can repair and resolve any problems that may arise with your computer.
Recent customer reviewsView all 63 Reviews
|Setting up new wireless printer and router and connecting pc and laptop to them. Very helpful.|
|I used refresh for the first time this week to repair a problem with my laptop that was proving challenging. The whole team were great - they explained thoroughly what they thought would be required, giving me up front quotes and calling me to confirm the work needed. |
My laptop required a new keyboard. This issue had caused my laptop to require a complete system restore and the team backed up all of my pictures and made sure they were not lost.
My first ever repair required and it was a trouble free and a 'refreshing' experience.
|Sian Davies - Frampton Cotterell|
|Refresh have carried out two services for me. |
1. They cleaned up and did refresh my ageing computer.
2. Cheacked my computer due to problem showing up and diagnosed hard drive problem. They then sourced and provided a lap top to suit my needs and come otu with it to familarise me whith it.
|Had a problem with my laptop, PC world saved onto a disc then wiped drive clean but very important files were not on disc. Took to Refresh It and they said it hadn't been wiped clean completely and found nearly all of my important files.|
They also have given good advice over the phone when I have had a small query.
|I have used Refresh for a few years now. Initially Mark provided me with help and advise when my computer crashed. He calmly sorted out all the problems, updating it, provided an anti virus programme etc all at a reasonable price. It was carried out with patience, speed and understanding of someone who has very little technical knowledge. I continue to use Refresh for all my computer problems and have no hesitation in recommending Refresh to others.|
|Mrs Maureen Cullimore - Thornbury|
|I have had several laptops repaired by Refresh and always had excellent service or advice. Great guys for managing your IT systems.|
|Having used Refresh IT on several occasions I was delighted to be able to recommend them to family and friends. I am disabled and it is wonderful to find a company that will not only come to the house but will do so happily with great repairs, advice and at very comparative pricing.|
|This rating is for a PC Health Check. The service received was efficient and friendly and my PC is now working more efficiently. A problem that arose after the health check was resolved speedily. This is the third time I have used Refresh and I would recommend them without hesitation.|
|I have had several computers serviced or repaired by refresh over the last four years. They are a fantastic team who have done well and provide a fantastic service.|
|Quick and efficient service provided thanks.|
|Dave Mountford - Frampton Cotterell|