Europa House, Coppicemere Drive,
Crewe Business Park,
CREWE,
CW1 6GZ | T : 01270503400
| | www.live-agent.co.uk | |
Live Agent Ltd - Call CentreLive Agent Ltd delivers a proven, high quality and cost-effective alternative to the traditional call centre. It utilises a network of home-based agents throughout the UK to create a 'virtual' call centre - a proven alternative for high quality contact services. Set up in response to the demand for companies to improve their customer service yet reduce business overheads, Live-Agent is designed to deliver on-demand access to high quality telemarketing, call handling, telemarketing and data cleansing services while eliminating the bricks and mortar investment needed to accommodate office staff.
The range of outsourced customer contact services available from Live Agent include: Inbound and outbound call handling, telemarketing, data cleansing, intelligent customer profiling, qualified lead generation and appointment setting.
Live Agent's state-of-the-art REVEAL™ tracking software gives clients direct remote access to records of all calls, call notes and end of call actions; together with a comprehensive range of visual customer profile information and a full suite of MIS reporting - all available 24 hours a day.
This gives clients the opportunity to track their call handling or sales and marketing campaign's progress in real time, from anywhere in the world. It also monitors every aspect of the agent's activities, to ensure Live Agent efficiently achieve the client's business objective.
Live Agents are experts in identifying their staff skills and their agents' knowledge base. They believe 'square pegs fit better in square holes' and the Live Agent staff selection and vetting process features highly specific profiling, to ultimately ensure the best client-agent match.
Not only do they ensure all agents fulfil the fundamental requirements of a contact centre operator, but their advanced filtering process enables them to drill down to individual staff abilities, likes, dislikes, hobbies, general interests and social activities, to build a better relationship with your customers. Live Agent's UK customer contact teams have a wealth of customer service expertise across a diverse range of industries, from both the private and public sectors, including: Telecommunications, Financial Services, Construction, IT (Software and Hardware), Manufacturing, Business Support, Education and Hospitality. All of their carefully selected and assigned agents are based in the UK and highly focused with a mature professional attitude; all serving to ensure the highest quality service in customer care and call handling. The management team has a wealth of experience in customer contact solutions; a highly experienced team of professionals that currently own and run a successful UK call centre and marketing operation. This has serviced a diverse range of FTSE and Fortune companies for over a decade. Each member of the management team has an enviable track record of commercial achievements and extensive experience working in the contact centre industry; from leading 2, 000 seat call centres to growing initial start-ups into multi-million pound turnover successes.
Hours of BusinessLive Agent Ltd are open for business from 9:00 to 5:00 Monday to Friday and are closed Saturday to Sunday.
Live Agent Ltd is also listed in...Business Services > Business Communications > Call Centres
Business Services > Marketing > Telemarketing
Business Services > Marketing > Data Cleansing
North West > Cheshire > Crewe
Last updated : 28 June 2008 | View Larger Map / Directions >
Nearest Travel Links | Manchester Airport - 21.2 mi.
|  | Crewe - 0.9 mi.
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