Very happy with their services, I found them very friendly and professional. I signed in May for my property band reduction. The process took 7 month, I contacted them as I thought it's too long. Dalton explained there was a delay with a Valuation Office Agency and they submitted my case twice with more information and evidence and 9 weeks later I received the letter saying that my property's band was altered from C to B. I also received a rebate from council for 19 years that I was overpaying since 1993. I think they are experts in what they do, I would definitely recommend them.