Beds4udirect are based in Blaydon, Tyne and Wear, just south of the river Tyne, they are 5 minutes from the Metro Shopping Centre.
Their range of products is one of the largest in the area, with over 70 Beds and Bedsteads on display, and approximately 85 different mattresses choices including Memory Foam, Latex and Pocket Sprung combinations. They pride themselves on the high standards of customer service they offer, and will go 'the extra mile' without question to assist their customers. The competitively priced product range includes all the leading UK Bed Suppliers : Silentnight : Rest Assured : Sealy : Slumberland : Harrison : The Hand Made Bed Company : Sweet Dreams and Dorlux.
The company is a key stockist of Silentnight Beds and Mattresses, they are also 1 of only 17 Five Star Partner in the UK of Sealy Posturepedic Mattresses and Beds and have recently installed a Sealy Sleeper Studio of which their are only 12 within the UK. The mattress collection has several top sellers in, the range including memory foam mattresses and latex mattresses that offer total body moulding technology. The Pocket Sprung range includes Rest Assured, Sleepeeze, Sealy and the new Silentnight Diamond Collection. Beds are available in assorted sizes including 3'0 single beds, 4'0 small double beds, 4'6 standard double beds, 5'0 king size beds and 6'0 super king size. A selection of models are also available in bespoke special sizes. The range of Bedsteads included wood or metal finish in assorted stains and colours.
The sales staff have a detailed and comprehensive knowledge of all the products on display and will help customers to select a bed, bedstead or mattress that both fits your needs and your budget. They can advise customers which products contain memory foam and the benefits, and what type of spring systems are available and help customers to make the correct decision that will guarantee them a good nights restful sleep. Using their vast experience, which has been gained from numerous years working within this trade. Beds4u also carry large stocks which are available for immediate delivery and a wide selection of bedsteads and mattresses available to take away. Beds4u will not be beaten on the price of any product, including brands like Silentnight, Sealy, Myers and Rest Assured.
Ordered a bed, delivery 14-21days.21days pass nothing. I ring to find out what is happening. The person I speak to knows nothing, says they will get someone to ring me back. No one rings back, so I ring again. Told the bed I ordered will not be in till next Tuesday 15th October.28 days since ordered, why say 14-21days, also why not contact me to let me know that I will not be receiving my bed until after one month. Disapointed in the service and attitude. Will never shop again or recommend Beds 4 u.
Company response : I appreciate that in this instance your bed will be approx. 1 week late. Normally this supplier is well within our quoted lead time, but occasionally like all suppliers slight delays do occur. My understanding in this instance is that Vogue, following their attendance at the NBF show, took a larger than anticipated order intake which created the temporary backlog. I can only apologise for them not advising us of this.
The 14 to 21 day quote is a guideline only, & it is physically impossible to constantly update 700 products on a daily basis. We do however have a flagging system which identifies orders that run beyond all working day lead times.
In this instance your lead time would not flag till 14th Oct.
I can confirm that my wife Elaine took your call, as we work from the same office, advising you that she would chase it & call you back. She responded by contacting the supplier who then had to speak to production & dispatch before phoning her back. Prior to Elaine contacting you mid afternoon, you called again.
I confirm that your bed has been booked into our warehouse for Tuesday 15th / Wednesday 16th. (part of the suppliers 2 day delivery run) I will monitor this & have you contacted on arrival.
With regard to delivery - I do not like to commit to a delivery date prior to the goods physically being here, which I am sure you understand – but if all goes to plan, I have scheduled your delivered to Seaton Delaval for you Wednesday 16th between 1.00 & 500 pm. I have also advised the delivery team to assemble & remove the rubbish, which would normally be chargeable.
2.0 out of 5 -
17 Oct 2012
I loved the concept of my Limelight Bianca bed with the solid oak frame and 2 storage drawers. However there is a major problem with the drawers. The bed was delivered on 15 August 2012 but the drawers did not fit properly. 7 weeks later I received 2 new drawers and was told by the fitters it was the best they could do as my floor is uneven and the drawer runners are not adjustable. The drawers wobble, make a clunking noise on opening and closing and are not flush with the frame when closed. I am so disappointed and concerned they will eventually damage the veneer.
Company response : The drawers could have been fitter sooner if the customer was available. The fact that the floor is not level will effect the alignment of any framed base with drawers, & it is beyond our boundary to resolve the levelling
5.0 out of 5 -
12 Jun 2009
I needed a bed in a hurry and a friend of mine had recently purchased a bed from Beds4u for her spare room which she was really pleased with, so I called in and found an excellent quality divan at a very reasonable price and low and behold I got it delivered the following day! Couldn't ask for more than that
Needing a bed quickly, I was recommended by a friend to go to beds4u. I was told they were the only bed shop near the metro centre that actually carried stock. On my arrival I was agas at the size of the display compared to Bensons, Sleepmasters and Bedshed. They must have had 60 or 70 models on display with everything from kids bedsteads from 49.95 to super size beds at well over 1000.00. The member f staff I spoke to was very knowledgeable and I soon found what I was looking for. The model I wanted was in stock but not with drawers, I was assured they were due in next tuesday, so paid my deposit. Late afternoon the following Tuesday They rang me to advise me my bed was now ready for delivery. I got it on Thursday and the drivers even put it up for me and removed the rubbish. Great Shop great staff great service and a great price.