Mystery Shopping Company in CORBRIDGE (UK)

The Secret Service

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Craignegarra,
Priory Gardens,
CORBRIDGE,
NE45 5HZ

T : 0845 450 5963

The Secret Service - Mystery Shopping Company

The Secret Service provides an ethical, confidential service giving an insight into your competitors activities and your customers buying experience. The service is called 'mystery shopping' or 'competitor research' but should never be seen as covert or underhand. In fact the service allows clients to improve where they need to and can also highlight what they already do well. The secret service will help clients accurately measure, learn, and get feedback insight from real customers, empowering organisations to make a real and positive difference to the customer.

With experienced and fully qualified staff, The Secret Service is able to offer professional mystery shopping to businesses. The service is intended to increase and maintain your customer base, thus increase profit. The Secret Service will bring both positive and negative observations in an unbiased way, checking services or products at the point of delivery.

However good your business is, the only thing that really matters, is how good your customers perceive your service to be.

The Secret Service are the specialists in providing competitor research and mystery shopping in an ethical and confidential way for smaller organisations based in the North East of England. Clients want to find out more about their competitors and about how their own staff represent their company. Most agencies will only work with big businesses but The Secret Service wants organisations to benefit from local knowledge, expertise and commitment to helping organisations provide the best service. The Secret Service expert staff have many years experience and brings a broader knowledge and experience to you.