|In the beginning of March, we asked Przemek for quote to do the back garden including a patio, a lawn with stepping stones and some raised plants. It took us over a week to agree the scope and the choice of the materials used. By the time all the info is confirmed, he dropped an email to me to say that due to the low value of the project, he is now unable to do the job for us! I'm really disappointed with his customer service and his commitment. I took time off work to go around shops to see the products so I can give him the final choice of stones for his final quote, and only to find out the work is not big enough for him to care! I'd much appreciate if he could have told me when he first came to visit so I could save my time discussing the fine details with another gardener who is serious about doing the size of the job I need. So advice to other customers is that unless you have a big job where he can make enough profit, don't bother choosing him because you risk yourself wasting time. You'd be better off going with someone else who does what they say they would. I'm now at a stage where I have to look for other gardeners and accept they may not be able to start until the summer or even later! I may well do the garden next spring then!|
Company response : We are very sorry that you, unlike all of our other customers haven't been satisfied with the service you have received from Bristol Gardens. Obviously we are disappointed that you have chosen to give such a poor review despite not actually purchasing any of our services. While we try to accommodate all of our customer needs, unfortunately in this case after spending a considerable amount of time consulting, producing numerous quotes and estimates over the course of 6 months, we decided to decline to work further with you. However we wish you all the best and hope you find a company who is able to work with you to produce the garden you desire. Many thanks, Bristol Gardens.