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 | Network Video Engineer, Bracknell - Technical Support Job VacancyUK Job Vacancies > Computers and Internet > Computer Service > Technical Support |
Job OverviewTechex is looking for 3 engineers to join our customer facing technical team. In our technical team, it is essential that you have:A talent for problem-solving and logical thinking. - High level of competence and experience using computer systems - Experience with Microsoft and Linux server operating systems - Knowledge of IP networking (including TCP, SNMP, RTP, multicasting, routing) - Ability to develop and execute test plan and test cases - Enthusiasm and interest in leading-edge technology. Duties and ResponsibilitiesApplicants for technical roles should have a degree or background in computing or video and a strong understanding of networking. Whilst our people must thrive in a team environment, self-motivation is an essential skill. Successful candidates will be meeting or talking with clients and suppliers on a daily basis and must have good communication and interpersonal skills.Typically, we will: - Collaborate with partners to produce innovative solution designs - Ensure that customer requests are documented, tracked and resolved in a timely manner to maintain customer satisfaction and escalate and manage problems through our manufacturer partners as required - Pro-actively diagnose, update and fix customer issues - Have a positive customer-oriented attitude, solid verbal and written English communications skills, ability to manage priorities, and strong initiative to accomplish tasks - Provide out of hours support where appropriate - Travel internationally to support pre-sales and post-sales activities. Skills / Qualifications / Experience RequiredIf you've got some or all of the following, it would be a great help:- Knowledge of analogue and digital audio-visual standards - Knowledge of audio/video and media transport (DVB, MPEG-2 or MPEG-4, JPEG2000) - Ability to use test equipment to analyse MPEG streams - Understanding of real time transport protocols such as RTP, MPEG-TS and session protocols such as SIP and RTSP. | Nearby
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