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 | Customer Care Training Manager, Swindon - Customer Service Job VacancyUK Job Vacancies > Business Services > Office > Customer Service |
Job OverviewJob Ref: DJHC4030.Job Title: Customer Care Training Manager. Location: South West, (Wiltshire, Avon). Salary: £35-40k basic + bonus + extensive benefits. This is an exciting opportunity for an experienced training professional to join one of the biggest branded organisations in the UK. This new opportunity has been created in order to pull together training materials and knowledge, put together training manuals and processes, and implement ongoing training and development initiatives across the customer care team, who are considered to be among the best in the industry. As the Training Manager, you will be responsible for the hands on training and development of your customer contact team, and be very much dedicated to delivering best in class. This is a high change environment, so the ability to be able to adapt, as well as be able to communicate effectively across the business with other internal teams and departments, to understand the demands required within the company and customer care function, will be required. Duties and ResponsibilitiesThe team offer a full service of customer care, giving best advice in a continuously improving environment.We are looking for a real people person for this role, you will need to be motivational, a great communicator, very customer focussed and innovative with proven experience across Learning and Development and Training Delivery. You will need to show effectiveness in monitoring and coaching, Training needs analysis and be able to embrace a blended learning approach to ensure that the knowledge and training is available and delivered across various teams and departments. You will also need to identify issues that may affect performance, to operationally deliver change and take an active interest in other management issues, teams and departments to understand and deliver better customer care training support and knowledge delivery. This role have a high level of potential attached as this person may have opportunities to become the Head of Department within 24 month dependant on performance. Skills / Qualifications / Experience RequiredThis is predominantly an office based role, which may be able to work one or two days from home over the coming months for the right calibre of candidate.Proven experience working for a branded or customer focussed organisation will be required delivering and developing truly inspirational and highly effective training, development and coaching across a changing business. | Nearby
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