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Job OverviewJob Ref: DJSG2153.
Job Title: Account Director / Client Services Manager (Contact Centre/Call Centre).
Salary: To £40K + Bonus / Bens.
Location: South West.
Reporting to the Operations Director, this role will carry responsibility for the development of long-term, profitable campaigns and identify additional opportunities for growth within existing business relationships.
Duties and ResponsibilitiesSpecific Responsibilities will include:-
- To build and maintain productive working relationships with client contacts on both tactical and strategic levels
- To identify growth potential within existing accounts and provide effective, profitable solutions to client problems
- To act as the conduit between client contacts and operational management to ensure all key deliverables are met
- To provide accurate and timely reports to both internal and external stakeholders - To deliver accurate invoicing / sales ledger records within corporate guidelines.
Skills / Qualifications / Experience RequiredThe ideal candidate will be able to evidence a successful track record of managing profitable campaigns with first-hand experience of multi-channel contact centre operations.
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Last Updated : 10 May 2012
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