No agencies or third parties are involved in recuitement on Freeindex.co.uk, so the details for this Warrington based Customer Service vacancy have been directly posted by a real company. Please bear in mind that if you apply for this Customer Service job, you are communicating directly to your potential employer.
Customer Service Professional - Job Summary| Location : | Birchwood Park,Birchwood (Near Warrington) | | Start Date : | April 2008 | | Type : | Permanent | | Salary / Rate : | 14,000 | | Reference : | 4092 | | | This job has been recently filled, or has expired. Applications can no longer be accepted for this job. |
Job OverviewWarrington is a consumer customer service centre. The roles are customer service professional positions and involve answering incoming calls and dealing efficiently with various customer enquiries including tariff advice, upgrade requests, product enquiries and technical queries. Warrington is our only 24- hour contact centre within the UK and this adds to the responsibility of the role, as all of our customer groups will be direct to the centre during non-core times.
You will need to be able to demonstrate previous experience in dealing with customers, although this does not necessarily need to be within a contact centre environment. You will be enthusiastic, eager to learn and above all you will have a passion for providing excellent customer service to ensure and outstanding experience for the customer.
After an initial 9 week training period, your shifts will be based around a 5 week rota, working 5 out of 7 days, the earliest start time is 10am and the latest finish time is 10. 30pm with 2 full weekends off within the 5 week rota.
In return we offer a range of benefits including:
- 23 days holiday - Excellent staff mobile phone package - Company pension scheme - Employee sharesave scheme - Competitive salary with shift allowance where appropriate
Duties and ResponsibilitiesWorking within our high value call centre your duties will include:
- Providing excellent customer service to high spend customers - Answering incoming calls within agreed levels - Dealing with a variety of customer queries including tariff advice, upgrade requests, technical queries and product enquiries - Keeping up to date with competitors current offers and promotions - Monitor and manage own daily and weekly performance
Interested??? If so, apply to vodafone. Resourcing@reed. Co. Uk or contact vodafone on 0870 900 0710
We look forward to hearing from you soon
Skills / Qualifications / Experience Required- Warm, customer focused attitude - Excellent communication skills - Enthusiastic with a positive outlook
- Ability and interest to learn about mobile phone technology - I. T. Literate
Related Job Categories...Office Jobs > Customer Service Jobs
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